Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/9/22 this company providing moving services, and I'm missing 1 box that included food, and 1 box that included pans as well as other important personal items. I was not allowed to be in the apartment while the movers were moving my things, because the senior living facility said I would be in the way. Therefore I do not know who the movers were. Both boxes that are missing were marked. A few days later I contacted the apartment complex and was told the issue was not their responsibility. I also contacted the moving company and they said it was the apartment's fault. Also, it took the moving company 2 weeks to find and deliver my mirrored dresser and pictures. I'm hoping they can find the box with pans and personal items.
Business Response
Date: 05/15/2023
Ms. *****,
Per our conversations, again we are sorry you can not locate the two boxes, The manager at the facility was in control of the operation. She made sure that all the units were packed up and moved to the new locations. I have spoken to her many times about your two boxes and she indicated she would do what she could. She also stated that the other fourteen units had everything and did not have your two boxes.
They may be in your storage unit, you would have to get someone to help you pull out your storage unit and look through it. The trucks were checked and cleaned after each unit and nothing was left on the truck.
We wish you the best,
******* *****
Customer Answer
Date: 05/22/2023
Complaint: ********
I am rejecting this response because:
The response by the movers is wrong. They have the information mixed up.
Sincerely,
***** *****
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