Business ProfileforSpire

The company appeared, rang the doorbell and informed me that they were out to change the meter. The technician began work, left, returned to work, left again and then returned. Upon leaving the final time I found he had run over a sprinkler head (breaking it). I called to notify the company (*****) and was told someone "would get back to me in 2-3 days". I waited and 3 days later I contacted them again (*****) who informed me the first person I spoke with (*****) had sent the message to the wrong department. I had the head fixed by my irrigation company (I did not need a geyser in my front yard every time the system started up). Four days later I was contacted by (******) and told she would follow up and get back to me. Three days later I again spoke to the company (***** and ******) who said they saw what was happening in their notes and I should be hearing something soon. Three days later, I just got off the phone again (******) and was told "needed proof that it was their technician who caused the problem". This whole process took two weeks with the end result that this company has no integrity and will not stand behind their work. My sprinkler system was working perfectly in the morning prior to the spire truck arriving. The truck was parked (all three times) on the edge of the curb where my sprinkler head is. After completion of their work, my sprinkler head was found and the sprinkler head was broken. How much proof is needed and why wait two weeks to inform me of the 'need for proof'? I really wish there was another choice for service as I would change without any hesitation.