Business ProfileforDon Brown Chevrolet Inc

Took the car in for diagnostics since the check engine light was on around 04/25/24. They did inspection and said the diagnosis was the water pump. The engine passed, but the only issue they mentioned was the water pump. We authorized to fix the water pump which was for 1462. We were on our way to pick up the car, and when we arrived they brought us into a back room which was *** (general manager, or so she said) office. They then explained that the engine was warped and that it is rare but happens when the car runs hot. *** apologizes profusely and saying that it would cost more. They offered a different car, but knew the engines are expensive. We then said they would waive labor costs because the technician dropped the ball. They admitted that one of the techs (****** from what we understand)admitted to driving the car. It was ***** for the engine, labor and costs and they put that in writing. We then realize we shouldn&#**;t be on the hook for this situation, since they never told us the engine was an issue, it was the water pump. They also put a thermostat without permission, drove without permission. We sat on it for a while up until 5/28/24 I reached out to ****** and said lets get started and we would fight whatever we need to fight. We asked for everything in writing, they agreed. They promised to get back to us the next day, and now we are hearing ********. We rushed up to Don ********************** to ask what was going on (it was about 4:50). My wife had been pretty quiet about the situation, but it was her turn now. She asked for a meeting with them on 05/30/24. *** and ***** (service manager) were present and she asked how we got from a water pump to a engine and came up with this figure. ***** said they are trying to help us, but my wife said the only reason we need a new engine due to the rep driving the car. When she asked about the amount, they couldn&#**;t come up with how they got there. They then said we will put together the car and then we could come and pick it up free of charge. We asked for things in writing, and was told us they have to get their story together.