New Car Dealers
Frank Leta AcuraThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/20/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a 2013 Grand Caravan from Frank Leta Acura. 1 month after buying: drivers side sliding door breaks.4 months after buying: (just outside the 3 month warranty) transmission starts acting up and erratically having shifting issues. $400 for a transmission fluid flush which fixed it, for now.7 months after buying: $200 to replace the broken motor mount.10 months after buying: $1000 to replace the battery and alternator.Most recently, I had to have the **** replaced for another $1000.I find out incredibly hard to believe none of these issues were known when Frank **** sold me the vehicle and I'd like them to cover the cost of repairs to the defective vehicle they sold me.Business response
01/24/2025
We are very sorry that Mr. ****** is unsatisfied with his vehicle. I checked and it looks like we did a thorough used vehicle inspection at the time the vehicle was listed for sale at our dealership. Before listing the vehicle for sale, we spent over $3,000 on the vehicle fixing an inoperable air conditioner, performing a 4 wheel alignment, and replacing the radio, drivers seat trim, both the front and rear windshield wipers, both front lower control arms on the suspension, and a keyfob battery. THere is no evidence to suggest that we performed a poor quality inspection or that we declined to perform needed items that were evident at the time of the inspection. Unfortunately we are unable to predict what issues might arise on any vehicle, especially one that is 11 years old with ****** miles. None of the issues he has addressed are uncharacteristic of a vehicle with this age and miles, and some (battery and transmission fluid) are considered routine maintenance items.
Mr ****** declined to purchase additional warranty protection for the vehicle that was offered to him at the time of sale, and this coverage would have covered most of the issues he has experienced so far. ************* would like to revisit this coverage, I will sell it to him at our cost in the interest of customer satisfaction. I am confident that the vehicle will continue to have these common mechanical failures occur over the course of his ownership experience, and I believe this is the best way forward. I regret that he is unhappy with his purchase and I hope we can find a resolution that he finds satisfactory.
Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My daughter and I have left multiple voice mails and spoken with differentpeople with no results.We purchased a ****** Maxima from Frank Leta on **************************, **. We were told the plate would come in within a couple of weeks. The temporary expired and we called and were told he plates would be over nighted. Never showed up. We called again and again and have been given nothing but a run ********* daughter now is driving a car with expired temporary plates because of your dealership.Business response
09/17/2024
Our records indicate that documents were sent out however it appears that they were not received by the appropriate parties. Duplicate documents have been ordered. To allow the customer to legally drive the vehicle, we have offered to let the customer drive on a dealer tag with a signed loaner agreement. The customer wishes to have the agreement reviewed by her legal counsel before proceeding.Initial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a 2019 Infiniti QX 50 from Frank Leta in 4/2024. The salesman who goes by his initials, MB, told us and wrote it on the sale information and told us he would get us a second fob for my car. I have called at least 7 times and left messages and have not received a return call. My husband has done the same, with no response. I just want the fob that was promised. My husband is a witness to being told MB would get a second fob.Business response
06/07/2024
*************************, sales manager, spoke with the customer and set an appointment for Wednesday the 12th at 11:00 to have the key made.Initial Complaint
04/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I requested a refund for a service that never could be arranged between myself and Frank Leta, after 18 months of purchasing the service for $800 or higher. I did this on February 4th through their chat service. I was promised that someone would be back to me and help. One month later, after numerous promises to help and being told that they had a busy end of the month, delaying them (wouldnt have been that way if it hadnt taken 3+ weeks just to get to the end of the month), they finally started talking to me again. Chats and promises later, including that of calling me by the Finance gentleman, never happening, they finally sent me a document to sign by email, a month ago to get the refund applied against my loan balance with first community credit union, who has assured me on three occasions, that theyve still never received this credit to my loan balance. In the last two weeks, *** spoken to them by chat with their agents being nice and promising to get this problem to the right people. Nothing to date. Im near three months in trying to get this credit back and nothing. I never have problems like this or need to escalate. This is my first BBB COMPLAINT in my life and Im 60. If this continues, Im going to reach out to the Missouri Attorney General, all local news stations, and if needed, walk outside of the business with a sign, warning people of this type of service and letting first community credit union know of the impact it has on their direct relationship with Frank Leta and their customer. they literally have gone out of their way to avoid owning this problem; talking to me and getting this done. Im done. Please help!Business response
05/21/2024
Customer spoke with *********************** on 4/29 to discuss resolution. A refund check was sent out on 4/30. Complaint has been resolved to the best of our knowledge.Initial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought a 2023 Acura mdx from them in September of 2022 car was traded in on December 26th of 2023 we have been waiting to receive our maintenance check refund back since then at first it was on its coming give it ***** days okay so we waited I followed up they asked for bill of sales I sent that and still no update or check I cant get anything to help and most do all I want my money back period they are horrible and deserve to be shut down they only car to put people in debt not to work with people and refund things when need to be . I would with *****, ***** and no one helped all they said was going to get back to you and neverBusiness response
06/03/2024
Customer spoke with *********************** and the refund was processed as requested.Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
January 19, 2024 I went to Frank Leta Acura used car lot to purchase a 2023 Kia ******** SX Prestige. I have been chatting with their sales **** ****** Upon arriving I had already put down a $500 deposit that was coordinated with ***** and I that this would go towards the overall bill of the car. This online deposit was done on 1/15/24 electronically. Upon arrival on the 19th I spoke with *****, took the car for a test drive and once that was done chatted with ****, their finance person. I told him I was good with the car price, which included our previous chat about sales tax being IN my loan. I told him, 'that price, no ***** more'. I ended up purchasing the warranty and the gap insurance as it was still within my budget. I was under the assumption I left the dealership that day with my car price, taxes, gap and warranty and their fees all included. I then waited for the title. No communication that was late. I was then awaiting information for my bank so I could get that set up and paid. Unbeknownst me they needed a copy of title and it was late, so I was late for my first payment. Later on I contacted ***** about this, he directed me to *****, the new Finance Director. He (*****) then ran my credit without my approval to get sales tax in my loan, but I already told them I paid because I needed to register my car on time, so it went on a credit card. ***** told me he would make it right and talk to ****, the General Manager. He pushed me off for two weeks, never talked to **** and now I sit here, month two, over budget. I wouldn't have purchased the car if I knew this was an employee error on financing. They told me **** had then been fired, but that or not, it doesn't make it right. Seeking for my ************** to be paid to compensate for their clerical errors.Customer response
05/21/2024
My complaint has been resolved.Initial Complaint
01/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Saturday, September 2, 2023, I purchased a 2010 Acura TL from Frank Leta Acura. Although the purchase was as-is with no warranty, the contract contained a provision that the dealership would be repairing a small tear in the driver's seat. Since the color match professional was not available that day, I was told that the service department would be contacting me. The service department did not call me. The car's battery died the following week and I took the car into the service department for a battery replacement, which I paid for out of pocket since the purchase was as-is. At that time, the service department and I discussed the tear in the seat and they told me they would attempt to repair it. The dealership kept my car for a week after replacing the battery, but the rip was not repaired. At that time, I told the dealership I needed the car back and would be contacting them for another appointment to repair the seat tear. I have contacted them several times since then--via online chat, telephone calls, and stopping by the service department--but I have been unable to get an appointment or a call back to repair this rip. I would like a resolution to their contractual obligation to repair this tear.Business response
01/23/2024
Sales Manager ***************** has contacted the customer to make arrangements for pickup of the vehicle for repair.Customer response
02/05/2024
Frank Leta Acura has repaired the vehicle. I am very satisfied with their response. Thank you!
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Customer Complaints Summary
7 total complaints in the last 3 years.
6 complaints closed in the last 12 months.
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