Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** has not provided information to the warranty company for rental car reimbursements. Sunsets records are illegible. They provide my warranty company with the wrong dates because their records are a mess. They did not keep track of when my car was brought to them and when it was delivered to me

  Business Response

  Date: 01/29/2025

  ****, as I review this today and speak with my service manager ****, it sounds as though solutions to this is in motion.  Rental reimbursement will follow your extended service contract coverage.  Your contract is through ******************, and it looks like they will pay up to $40 per day, up to a max of 10 days if the vehicle is in for repairs for 10 days.  Again, it sounds like my staff has what they need to submit for reimbursement for you, so if I am missing any details or you need to discuss further, please feel free to reach out.  Thank you. ****** ****** GM of Fixed Operations. ************ or ***********************************

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday November 27, 2024, My vehicle was serviced by Sunset Ford, **************************************************. As part of the service the windshield wipers were replaced. The car was returned about 1pm. I drove the vehicle to my home. That evening approximately 6pm I left the house to get dinner and noticed a crack on the windshield. The following morning, Thanksgiving day, I noticed the crack had started running up the windshield and across the bottom.I contacted Sunset Ford, December 4, 2024 regarding the crack. I was informed that they believed it was a "stone chip." "****" further went on to state that there is no physical way a wiper blade without the wiper is strong enough to cause the fracture. He claimed that he has seen thousands of stone chips and this is obviously a stone chip. I pointed out the linear nature of the initial contact point. and the proximity to the blades. He insisted the chip was from a stone and must of occurred on my way home from the dealer.

  Business Response

  Date: 12/14/2024

  ***, we are very sorry about the crack on your windshield and how frustrating this can be.  A few things that are worthy at looking at... First, can a windshield crack from changing wiper blades? Yes, it rare instances, if you don't have the rubber blade installed and the metal wiper arm springs back and slaps back down against the glass - it is possible, but not guaranteed to crack.  Also, some wipe arms are plastic, making them even less susceptible to cause the glass to chip or crack.  Secondly, if this would happen, it can only happen where the wiper arm (without the rubber blade) contacts the glass.  I have attached a sample picture with a green circled contact point of where the arm would impact the glass.  This is the only possible area the arm could slap back down on the glass if the rubber blades were not installed and possibly damage the glass.  If it is not right here in direct contact at the tip of the wiper arm, then the damage you have is not from the wiper arms.  Please take a look and see if the contact point is precisely where the release button is on the end of the wiper arm.  Also note, this is something you can ****** more information about to see examples or better understand.  Regardless, if you find out the crack or chip is in a different area of the windshield, we are still able to extend you a discount through our glass supplier and installer to help you out.  Let us know and we can help if that ends up being the case.

  Customer Answer

  Date: 12/16/2024

  Complaint: 22640372
  
  I have reviewed the business' response and am rejecting it because: The photo included has no relevance to my claim. See initial photo sent with complaint. Even if the cause was not the wiper arm, I believe the initial point of contact occurred at the service center. I would like to see if the point of contact is visible in the video taken by the individual that returned my vehicle. If it is visible and not evident, I will resend my claim.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/18/2024

  ***, see if you can pull up the attached pictures or follow this link for a video when we re-delivered your Maverick back to you.  Nothing in our pictures or videos show any windshield damage that we can see.  We sincerely don't believe it happened with us, as the images seem to be pretty clear.  Also, the impact would need to be directly under the clasp on the metal wiper arm for there to be damage on the glass.  I'm still not sure if that is the case here.  Please review.  Hope this provides a little better peace of mind we returned the vehicle in good condition.  

  ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Thank you, ****** ******, ************

  Customer Answer

  Date: 12/19/2024

  Complaint: 22640372
  
  I have reviewed the business' response and am rejecting it because:

  This is the wrong footage. When the vehicle was dropped off my staff had left early as it was prior to Thanksgiving. There would have been no other cars in our lot.

  Nice try. I SINCERELY believe that you are responsible and intentionally sent the wrong footage. I SINCERELY believe that the correct footage will show your responsibility.
  
  
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 12/20/2024

  I do not understand the decision. The video/ photos provided from the shop are from another date. How is this a good faith move on the businesses part? There were no other vehicles in the parking lot as everyone had been released early for Thanksgiving. I can put you in touch with ****** ***** the Operations manager *************) of my facility to verify that they had all left while I was waiting for the vehicle to be returned.

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my vehicle back in January of this year. I saw that my dashboard was saying I needed air in a tire. I went to a local reputable tire shop, ******* Tires. They informed me that my tires are dry rotted and I risk a blowout every time I drive my vehicle. I have two elementary children and I need to be safe with them and myself. I had to pay $465.00 for new tires. It is not okay that they sold me a vehicle with bad tires. It has only been 10 months and I should not have to buy new tires. The man from the tire shop called the used car sales manager, *******. He was so rude and unprofessional. The tires are DOT 2019 and not new when I bought it, as they told me. They must have done a switch and bait. This could have ended badly but thank God it did not. They need to ensure safety when selling vehicles to young women.

  Business Response

  Date: 12/03/2024

  ****,we are sorry for the tire concerns you are having.  Tires can be complicated when it comes to recommending replacement based on cracks alone,furthermore, determining whats deemed as safe, and when the manufacturers will warranty the replacement of them.  Missouri State Inspections look at the tread depth and require that you dont have bald or mismatched tires on your vehicle, but they dont necessarily address cracking or dry rotting.  The tire industry has suggested guidelines with regards to cracking or other tire concerns (of which we follow), but there are no hard set rules (specifically on cracking) when they are deemed mandatory to replace by the tire manufacturers or by State Safety Laws.  Ultimately the manufacturer warranty guide supersedes any of our opinions or how long we (dealerships and tire shops) think a tire should last, which I attached the link below to **************** guide. At a quick glance, Hankook mentions a normal lifespan on their tires of around at least 6 years, so it might be something to pursue directly with Hankook.  When looking back at our original inspection, we dont have up close pictures of your tires when they were inspected at our facility a year ago on 12/5/2023, but we do know this. your vehicle is a 2020 GMC, and it was inspected for resale last year on 12/5/2023 at our dealership only a 3 year old vehicle with ****** miles on it.  Its very consistent to say that a vehicle that new, was not in need of tires at only 3 years old with ****** miles on it.  For record, most tire manufacturers warrant their tires up to ****** miles or more, so ****** miles for the tires to be dry rotted or bad is just not likely a year ago when we inspected it.  Additionally, your vehicle passed multiple inspections with high remarks, which allowed the vehicle to be Gold Certified, which qualified for many extended warranties.  Unfortunately, one thing that extended warranties will never cover is maintenance items or wear & tear items (wiper blades, filters,gaskets, brakes, tires, and others items that wear and fade with weather and use) otherwise we would help however we could to get you coverage through extended warranty.  If the tire is beyond factory coverage from *** (3 years / ****** miles), then generally, the tire manufacturer would be responsible for warranty coverage on the tire under a manufacturer defect if it has failed during its warranty period.  If Im not mistaken, that tire may have a ****** mile treat warranty and could probably be submitted under warranty through Hankook.  The facility that replaced the tire or tires would have to do that for you.   To answer your concern on the *** being a 2019, that simply means the tire was manufactured in 2019.  GMC probably built your vehicle in the Fall of 2019, it was most likely sold at the end of the 2019 year or beginning of 2020 as a new 2020 GMC model.  So that is the original tire sold with the car as it was sold new back in 2020, no concern there, as that is standard production processes with the manufacturers.  As a family owned company, and little ones ourselves,we do everything we can to sell a good and safe pre-owned car, as well as follow processes and guidelines set by the State and by the manufacturers.  I would suggest you see what the tire shop can dig up on talking to ******* about warranty coverage if they believe there is excessive cracking / dry rotting in the tire.  Its their responsibility to submit a claim for warranty to the tire manufacturer if they claim there is an issue with the tire under its warranty period.  Here are some links below to also help point you and the tire shop in the right direction.  They should be educated in this and how to handle.  If you have additional questions,you are welcome to reach out.  Thank you, ****** ******, Fixed Operations Director, ************ or *************************************************************
  
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  **************************************************************************
  
  ************************************

  Customer Answer

  Date: 12/05/2024

  Complaint: 22624082
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 12/06/2024

  I see the "rejection" status, but it looks like there was no response given, respondent did not complete their thought as it stops at "am rejecting it because:"  Please advise how else we can help, as we provided all the details in the original response.  Thank you, ****** ******.  

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off at sunset ford for an oil change they never called me to tell me more things needed to get done on my car, I went to pick up and pay for my oil change for them to tell me they need to replace all my lug nuts I asked if I can bring my Own they said yes but we already replaced them for you and you will need to pay $300 for them I said no Id like to take my car some where else and they said its already fixed and I have to pay it or they will not give me my car, they do not care about there customers. I have bought 5 cars from them and everytime I ask for them to do one thing and everytime they come back with something else needs to be done. I do not recommend during or buying anything from ****

  Business Response

  Date: 07/02/2024

  The customers vehicle was a night drop, their keys were in an envelope that had change oil and filter box checked and rotate tires box checked. No contact phone info was left on the envelope.  Our Technician discovered the capped lugnuts were swollen and to the extent the socket wouldn't fit on to remove.  Our service advisor **** called the first number in our computer system connected to this vehicle, which turned out to be the Mother.  She approved the replacement of the lugnuts.  Then the Father showed up in person and inspected the removed lug nuts and did not feel the price was fair to replace them.  We informed him that his wife authorized the repairs he told us she shouldn't be authorizing any repairs on any vehicle (which is a personal household matter not our matter).  He asked why he wasn't called and **** informed him that there was no phone number on the night drop envelope and his number isn't associated with the vehicle in our system.  After our service manager **** showed him the old lugnuts, **** did offer to reinstall his old ones if that's what he wanted and the customer declined.  The customer requested that his wife's number be taken off the vehicle and his added, so our service staff **** did just that.  Then the Father left.  He later returned with the daughter to pick up the vehicle and told our staff member **** that she was a terrible advisor and said she would like to punch her in the face and called her a ct as she walked out the door.  The father has caused this kind of disruption before.  This was by far the worst experience our staff has had with this customer, and therefore going forward, we will no longer be servicing this family or vehicle.  Customer approved the repairs on a recorded line, they were offered to restore their original lugnuts back on their car and declined.  No refund will be authorized.  If you need further assistance, please contact me directly.  *************************, GM of Fixed Operations. ************

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago I took my 2011 F150 in to have a door lock/latch fixed. I was told it would take about a week and a half, now it's been about a month. I have called many times trying to get a status of the repair, I am always promised a call back and it never happens. This has occurred about 5 times. I am literally unable to get in touch with anyone about the status of my repair. I had planned on a week and a half, but now I need my truck back and fixed. The repair rep **** has never returned my calls. I just want my truck fixed and it returned to me ASAP at this point.

  Business Response

  Date: 05/24/2024

  We do apologize, there was a miscommunication regarding a change of phone number for **************.  At some point he requested to be contacted at another number than what was on the account and ****, our service advisor, handling ****************** repairs was either not aware of it or had forgotten to update his records.  So we were calling the wrong number, and with us being so short staffed, we have been missing ************** calling in to us.  Very embarrassing and not something we like to see happen to any guest, so we are very sorry for that.  As of currently, our service manager **** has spoken with ************** on 5/22/24 and his vehicle is in process of being repaired.  If anything is needed, ************** is welcome to reach out to me personally.  Thank you, *************************, General Manager of Fixed Operations. ************, or ***********************************

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I originally took my truck to Sunset Ford to have a rebuilt transmission valve body and lead frame programmed to my truck on April 16, 2024. - I have not paid the dealership any money to this point, but they have quoted me a price of around $8,100.- The dealership was just supposed to program transmission parts to the Powertrain Control Module (PCM) of my truck. Now they are saying the transmission is no good and needs to be replaced.- The dispute is: I've owned my 2016 F150 for 4 years and have drove it daily. Every so often, the transmission would shift a little harder than other times and was annoying. After 4 years of this, I did a lot of research and found that this is typically due to the lead frame and/or valve body in the transmission. Since I'm a DIY person and have changed these type of parts on other vehicles, I decided I was going to change them myself, so I order a rebuilt valve body and lead frame off **** from a seller that only does valve bodies and has a perfect rating with over ***** feedback. I installed the parts and then had my truck towed to Sunset Ford for programming. **** says you have to have it programmed first before you can drive it, so that's why I had it towed there. After they programmed it, they said it would not shift out of first gear and blamed it on my parts and/or my installation. I then bought brand new **** parts in a sealed box and had them install them. After that they said it still would not shift out of first gear and said it must be something internal to the transmission that is the issue. After going back and forth with them I agreed to have them remove the transmission and take it apart. After that they said there were internal issues and that I needed a new transmission and quoted me $7,500 plus the initial programming of $600, so the total will be around $8,100. - The service manager has agreed to cover some of the costs of the programming and transmission tear down. This is included in the costs.

  Business Response

  Date: 05/24/2024

  **************** towed in his vehicle to us as stated and requested we reprogram his transmission valve body and lead frame that he bought and installed prior to towing in the vehicle.  Our staff pulled the vehicle directly in to service without road testing beforehand due to the request of the customer to simply reprogram the vehicle, and because we would not be aware of what conditions the vehicle was exhibiting beforehand to look for anyway.  After we reprogramed the transmission to factory specifications with our **** laptop as requested by the customer, we went to road test the vehicle, and we found many concerns going on with the transmission in the way it drove and handled or shifted between gears.  Through customer approval, we performed additional diagnosis and have suggested repairs, even disassembling the transmission to look at individual parts, clutches, and gears.  Our staff has many hours committed to this vehicle coming up with a resolution for all the damage found inside the transmission, and so now the decision is going to be in the hands of the customer what **************** would like to do with the vehicle.  We have no idea what issues he was experiencing before making the repairs he chose to make at home which lead to his request for us to reprogram the vehicle/transmission, therefore we have no liability in the way it drives after simply installing a factory reprogram tune/specs in his vehicle.  The damage we have found inside his transmission is from prolonged use internal wear and tear, not anything that happened over night or from programming the transmission, so it is clear there were multiple issues going on with this transmission before bringing it to our facility.  We have been very helpful and flexible with pricing thus far, so ******************** request for billing adjustment has already been met.  In fact, we have already discounted repairs $1,463 thus far, and therefore we will not be providing additional discounts.  If any additional questions come up, please feel free to contact me.  *************************, General Manager of Fixed Operations, ************, or *********************************** 

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle here and was sold a warranty package. I was told for what I paid for the warranty, any issues I had with the vehicle would be covered. Now that I&#**;m having issues, there&#**;s no money to fix the vehicle. I also found out the finance manager added the warranty package to my loan. My warranty is going to be up in 2 months and I need my vehicle repaired.

  Business Response

  Date: 04/27/2024

  We are sorry you had any difficultly whatsoever getting a hold of our service department.  It is important to know that the warranty sold with this vehicle is serviceable at any shop Nationwide and does not necessarily require service at our facility, although we always love to see our customers return to us.  Again, sorry you had such difficulty reaching us.  We have since been in contact with this guest and have plans to look at this vehicle and see what coverages may apply if applicable for the concerns their vehicle is experiencing.  Please feel free to reach out to me if any questions arise or you cannot get through to service.  Thank you, *************************. Fixed Operations Director. ************ or ***********************************

   

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/10/2024 I took my car to Sunset Ford due to battery issues. I was told they could not service my vehicle that day and unsure when they could get me in. I have been through this with the dealership already the year previous when my check engine light came on. It took 9 months for that repair, the dealership had me riding around with expired plates etc. I did not want to purchase another vehicle at this dealership and I had already began the process of trading the 2019 Escape in to another dealership. I told them I simply could not wait several months for them again, what could we do today? I ended up trading the 2019 Escape in, only had the battery issue it was very cold that week in STL, plus I had already fixed my battery before on 07/28/21. While grabbing my old belongings. they informed me oil sprayed and something else was wrong with the Escape. All papers have been signed already, battery was the only known issue. I got told to not cancel my extended warranty yet, even though I no longer owed this car since 01/10. I have called several times and left voice mails. Dealership refuses to give me the information for the extended warranty company so I may call them to cancel. I could go up to the dealership, but I am beyond frustrated and don't see it being productive when they could simply call back or do the right thing simply......

  Business Response

  Date: 03/05/2024

  ****, I am very sorry about this.  I am not sure where the communication got dropped, but we should have no problem processing your cancelation on your Extended Warranty.  I see everything you have referenced in our system, therefore I will have one of my finance managers cancel the warranty on your 2019 Escape that was traded in.  They may contact you to verify information or other details.  If this is not resolved within a few days, please give me a call personally or send me a direct email.  Again, sorry, and I appreciate you reaching out.  Sincerely, *************************, General Manager of Fixed Operations, ************ or ***********************************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago I took my car to Sunset ford and they deemed the issue as the clutch. The repaired the TCM under their extended warranty on it and they changed the clutch and I paid cash for. The total was $2300.00 around September the car had the same issue. I contacted **** ******** Ford and I made a appointment on 10/04/2023 but they could not get my car in on 10/18/2023 they called me on the 19th and they stated that my clutch was bad and they suggested to contact Sunset Ford. I called Sunset Ford and I asked if they would cover the clutch and they said they would not because my appointment was scheduled for 10/18/2023 and that date was outside the warranty expiration date. I would like my car repaired.

  Business Response

  Date: 10/23/2023

  We are very sorry to hear your vehicle is experiencing any issues with the transmission.  Per Ford Motor Company’s posted Service Parts Warranty, the limited coverage applies for 24 months/unlimited miles from the purchase date.  This warranty policy is administered by Ford Motor Company, therefore it is not within Sunset Ford’s ability or authority to override and /or cover the repair or perform a repair at no cost under warranty.  Ford will not authorize the repair if it is beyond the time or mileage from the installation date on the original repair.  Original date of Repair Order # ****** for the clutch was dated 6/29/2021 with a purchase/pick up date of 10/7/2021.  Again, per Ford Motor Company’s printed warranty policy, a new Repair Order at any Ford dealer would have needed to be created on or before the pick up date of 10/7/2021.  Without that, there would not be anything in our control or Dave Sinclair’s control to submit a repair for Warranty.  A quick reference regarding the Ford Service Parts Warranty can be found here:  *********************************************************************************************************************************
  If there are any additional questions, please feel free to let me know.  GM of Fixed Operations, ****** ******, ************* ***********************

• Initial Complaint

  Date:10/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from them August 18th. When they called me and told me my loan was approved the salesman told me they needed more time to check out the truck. Three days later he called me and told me to come pick up the truck. After 2 weeks of driving the truck it quit on me. So I called him and told him and he said it was probably the battery. I had the truck towed and they jumped it and it started. I drove it again and it quit on me again. This was a 60,000 dollar deal.  I called the salesman and he said to bring the truck in to do a diagnostic test but I would have to pay. I only had the truck 4 weeks and so I shouldn't have to pay. I started to get suspicious of them so I took the truck to another dealership and had them run a diagnostic test.  They told me the ABS control module is bad and whoever sold you the truck knew that when they sold you the truck. I went back to the dealership and the salesman told me he said he couldn't help me since I took it to another shop which is no excuse.   I called corporate and they told corporate that they were waiting on me.  I have had the truck for a few weeks and should not have to pay for this repair.  They knew it was bad when they sold me the truck. 

  Business Response

  Date: 10/23/2023

  Both of our Sales Managers ***** ****** & ****** *******) invited the customer in for service to diagnose the issue (at no charge).  However, the customer took his truck to another dealership for diagnosis & repair.  The customer has a limited lifetime powertrain coverage that was provided at no cost with the purchase of the vehicle.  Unfortunately, this repair was not a covered component under the powertrain coverage provided.  

  No further action.