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Business Profile

New Carpets

Edwards Carpet & Floor Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

This profile includes complaints for Edwards Carpet & Floor Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Edwards Carpet & Floor Centers has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Edwards Carpet & Floor Centers

      1000 N Lindbergh Blvd Saint Louis, MO 63132-2912

    • Edwards Carpet & Floor Centers

      13384 Manchester Rd Saint Louis, MO 63131-1709

    • Edwards Carpet & Floor Centers

      15763 Manchester Rd Ellisville, MO 63011-2205

    • Edwards Carpet & Floor Centers

      2801 Veterans Memorial Pkwy Saint Charles, MO 63303-3526

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 15, 2022 I ordered carpeting from a company (Edwards) I trusted from previous carpet purchase at our prior home. Our new home needed all carpet replaced which meant close to ***** square feet of carpet was replaced on the main floor. The installers put one piece of carpet with the grain going one way and the remaining family room and hallway going the opposite. This seam all the way across our family room is now coming apart. We have carpet from our dining room, living room, and family room leading to a marble hallway that is a trip hazard. I called Edwards explaining our problems and was told they would call me back the next workday, no one called and I started calling again and researching why I could not talk to anyone. Then I found out they had gone out of business. I put a lot of money into this purchase and cant believe they went out of business with no notice. They had to know when I bought the carpet they were going out of business. I received no lien waiver for the carpet or installation. It makes me sick that I trusted a company I previously purchased carpet from.

    Edwards Carpet & Floor Centers is NOT a BBB Accredited Business.

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