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Business Profile

Online Retailer

Luxmarker.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *Transaction date: 03/06/2022 *Amount: $76.29 Paid with card *Luxmarker.com *Had ordered 1 Bounce Pro 7 foot my 1st trampoline, received email notification that the payment went through, receipt and tracking number. The tracking number came through *********** Watched the tracking number information and it says delivered but never received anything.*Tried contacting my bank for a refund/stop payment, tried calling ************ and other delivery options with no luck. Emailed the company's email and never heard anything back.*Below is the receipt information I received in an email. As well as a 2nd email with shipping information.1st email with shipment information:___________________________Your purchase details Your Transaction ID:67590594TJ745181B Merchant Transaction ************************************* Purchase Date:March 6, 2022 Payment to:************************************* from:************************* Shipping Address ***MY SHIPPING ADDRESS INFO WAS HERE!!***Quantity1 ItemBounce Pro 7-Foot My First Trampoline Hexagon (Ages ****) for Kids, Blue/Green ID NumberPrice$***** USD Subtotal$76.29 USD Total$76.29 USD You paid using: Mastercard x-**** This credit card transaction will appear on your statement as PAYPAL *SHENSHANYUL.2nd email with tracking information:_____________________________ShipperChina Post Tracking numberAS135522393CN Shipping statusShipped

Luxmarker.com is NOT a BBB Accredited Business.

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