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Complaint Details
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Initial Complaint
02/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have bought food from purina that has made my animals sick. I was asked to send photos of all the food that I have which I did. I do not have receipts. I was told on Feb 7th I was receiving 2 checks totaling $460 or so from the man I spoke with on the phone. I am ill w a Parathyroid tumor and cannot lift the 47 pound bags or all the cases of wet food to get bar codes off of them. I was told my checks were in the mail. Other get a letter saying I've had multiple complaints which yes I did because this food is garbage and either my dogs and cats that I rescued won't eat it ir are throwing it up. And I reported every single complaint as I should of. This food is killing animals. Now they refuse to send the 2 checks they said they would. I want my refund checks as they were promised to me! I followed their orders and did everything on the phone the man said to do. I explained i am extremely ill from this tumor and a disease called Hyperparathyroidism. I can attach a drs statement as needed.Customer response
02/26/2024
We can cancel this. I did receive the refund checks. They sent a couple of weeks later after initial letter but both arrived within a day or so of each other.
Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Purina dog food killed my ADBA registered pitbull and I explained to them he died instantly and before I did a claim I explained to them I didn't have time to take him to the vet and they said it was fine after that they sent it to a adjuster saying she needs vet records I said he died right after eating that dog food I got before and after Pic s vomit blood from mouth and everything it's not right Purina trying to blow me off like that my dog was adba registered pitbull and 5000 worth so time for games need to stop Purina is not trustworthy watch them close and stop buying there dog food products while u have time I need some or all my claim asap PURINA email Case #: ******** compensation is needed for realBusiness response
02/21/2024
We have been working with ************ regarding his concerns. Our claims management service, Sedgwick, is awaiting the requested documentation as of 2/13/24. In order to discuss any compensation, we will need to receive permission to contact Mr. ***** veterinarian, medical records and veterinary expenses. We encourage ************ to contact ******** directly at ************** and provide reference number: 23215666.Customer response
02/21/2024
Complaint: 21288676
I am rejecting this response because:
I told Purina about he died instantly part after eating that feed and I have 12 witnesses stating this he was never sick and I also told Purina rep I didn't go to bet because he was already deceased yawls dog food is killer and that Sedgwick ladie ant helping me she's rude and doesn't take this seriously I have vet records but not of this and yawl was aware of it before we even did the claim the one that took my information said it was fine about it and he also said others have been complaining about yawl dog food where it was killing pets im sorry but ******** ant the one killed him you as in Purina dog food did man up quit hiding behind ******** just to keep from resolve our issues im post all our our information would wid to they consumer need to no about yawl poison and lies and cheat im also showing pictures of my dog as well before after eating that feed even death pics looks like if vet records of this was needed your rep would of stated that when him and I first did the claim about yawl of dog food that killed my dog im seriously he told me it wasn't needed because of the instant deceased and it took me 3 to 4 day to buried him because of all the frozen snow around
Sincerely,
***********************Customer response
02/29/2024
I no what I no I'm sorry for u im posting it all even this on world wide even this im sorry but your rep should of told me everything and should of never told me vet record was not a half to case instead yawl waited till I buried him and then all of a sudden say vet record and for the record I still have and keep everything we all talk about nobody said vet record until everything started with this sedweck even all the Purina people never said that vet record is have to all they need was registered papers work and I give it to them I'm sorry but your dog food is killer never changed my mind I have ********************************************************* die always healthy until he eat it are mine never changed in fact there's more having problems with yawls feed then just me and your service
Customer response
02/29/2024
I'm willing to take a loss but God sakes and everything ill settle for way less but not total loss you reps should of been honest to begin with and u should never lie to a consumer/ your customer always strait forward ill settle for bottom dollar and we put all this past usCustomer response
03/03/2024
I have more than that none of them say anything about a vet recordCustomer response
03/24/2024
Purina lets just resolve this and be done with it 350 to 450 its small at least something thank you and God bless you I'll fix all reviews and remove all negative reports and everything I'm just want to be done with it and hopefully resume life eventually back to normal thanksInitial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for there rewards and never gotten the free stuff or any of the stuff I used my points on .I've emailed them over and over and just getting run and run around.they are acting like they don't know what's going on.*** even called them said they would call me back and never did or do it's now almost 2 mo and still no treats or coupons in mail.my info has not changed as I give them all my info .this is a scam big time .Business response
02/16/2024
We were able to speak with this consumer and send coupons, as well as the samples she has redeemed. The sample items will be delivered early next week: *** Tracking - 1ZX75W480348124110Initial Complaint
01/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Aug 2023- Jan 19, 2024 I've called this company months ago to let them know I had been feeding my dogs and cat the Purina pro plan and chow food which I've lost my Great Dane in September 2023 from complications from the food. I was told by the representative ****** that someone from higher level would call me back or email me within 24- 72 hours which this was never done and I called back Jan 19, 2024 and spoke with ******* the first time and had to end the call for a meeting so called back and spoke with ******** which hung up on me and was rude about the situation both being supervisor! I've purchased over $400 worth of bad products and don't want to use the cat products and large breed dog for that was molded and bad so trashed it and only offered to refund two items which is unacceptable. I don't want to get my attorneys involved and social media being a social media influencer using a different name online to get the ball rolling as I've lost one animal and the other two the frenchie and cat fell ill to these products and Purina doesn't care at all nor calls customers back or just hang up on them. Also I've reached out to them several times and sends me an email after I called that they tried calling me and it was unsuccessful which is a lie! Both Supervisor pulled the gaslighting, manipulation and reverse psychology tactics twice which is also unacceptable. I've lost one animal who's buried in my backyard today and two more that were sick from your products and this is how you treat them!Business response
01/22/2024
Hello,
We spoke with this consumer yesterday regarding his dog's experience. We address all of his questions and concerns and refunded him for his purchase price. We're continuing to work with him regarding his additional expenses. We consider this closed.
Thanks,
***** ******
Customer response
01/22/2024
Complaint: ********
I am rejecting this response because they lied and didn't refund me anything nor took what I was saying seriously plus the supervisor ******** hung up on me!
Sincerely,
**** ******Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We have been feeding purina pro plan adult large breed chicken and rice to our dog for the last 2 years and he has been loving it until the last few months. He has been slowly rejecting his food until 4 days ago when he completely stopped eating it. He has been regurgitating and vomiting on and off for the last 3 weeks. We took him to the vet and after the exam and blood work they suggested it is his food. We bought a new bag thinking that it would be better. That night after eating his dinner he has been shaking uncontrollably all night and got up 6 times because he had diarrhea. Not to mention he had 2 diarrheas that evening and again the following morning. I have spent $126.46 on 2 bags of food over the last month plus the vet bill. This food is making our dog sick.Business response
01/16/2024
Hello,
We were able to speak with this consumer on 1/13. We were able to address all of her questions and concerns. We also refunded her purchase price as requested. She was appreciative of our call. Please let us know if you have any questions.
Thanks,
***********************
Customer response
01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello my name is ********* and my family and I raise Cane corsos we have been feeding pro plan complete for a few years and are usually very satisfied with it, we recently went to the ******* cave swap meet in Versailles Missouri and there was a vendor there selling various types of pro plan 50lb bags for $75 which is about $10 cheaper than what I normally pay for it and without sales tax this was a great deal so we purchased six bags for $450 thinking I just saved my family a little over $100 I was happy about it until I got it home and got to see inside these bags all of the bags had big clumps of food stuck together with white crystals all over it and they smelled like ammonia. I'm not sure what happened to these bags but none of them are safe to feed to my animals so in fact started out as a huge blessing right before Christmas in fact has actually turned out to be a huge loss $450 is a lot to just loose or be robbed of for any family especially right before Christmas and I still had hungry mouths to feed and 4 kiddos that still believe in Santa Claus I done what my mother would have done robbed Peter to Pay Paul. And I bought the food and we put up the tree and put on the Christmas music and I didn't pay my truck payment with hopes that somehow they'll leave me alone about it long enough to figure out how to fix this. Cuz I absolutely cannot lose my family's only transportation because of some contaminated dog food right before Christmas we just lost my mother in October this will be my kids first Christmas without her my family doesn't deserve another loss right now.Purina is a huge company if there's any way at all that they could even replace the six bags for me I could breathe again knowing I wouldn't have to put what we don't have into feed next month. Then I could make a payment arrangement on the truck and catch up before I lose the stupid thing. So if somebody could help me make sense of this it would make my whole Christmas thank you for your time.Business response
12/21/2023
We spoke with this consumer on 11/16/23. Consumer declined to provide information. We're willing to continue the conversation. Our supervisors are available Monday through Saturday from 8am to 5pm CT at ***********.Business response
12/22/2023
Hello, we entered the incorrect resolution for this complaint. We did speak to this consumer on 12/21/23 and addressed their concerns.Initial Complaint
11/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm a long time buyer of ***** ***** Cat Food. I'm 54 years old. My cats generally have liked the product especially their Beef ***** in Gavy Grilled can. I noticed about a year ago, the Beef Grilled was no longer a Beef product, didn't smell like beef or have the dark brown color. Seemed like it was their chicken product. I alerted ******** and even opened a can up to show them, and 1st they agreed with me, and they then said the company probably made an error with their labels. I reached out to Purina, they gave me no explanation but sent me some coupons. So that was about a year ago. After that, each month, I was curious and would check to see what was being put in the cans. No change. Their Salmon Grilled used to have a slight pink tone, but now, you guessed it, more like chicken. So today, 11/5/23 I went to ******** *** ********* ******* ******* ********* ** 60153, and bought Grilled Beef, Grilled Salmon, Grilled Turkey, and Grilled Salmon and Shrimp, and the contents are all the same, same looking and smelling (by the way rather awful smelling, like liquid metal. Their chicken always smelled like this and I would never give it to my cats because of the unpleasant smell. I know 100% that the Beef and the Salmon are not beef and salmon. I only reviewed their Grilled cans. Each can is 90 cents. I believe they are putting in cheap chicken. Beef is incredibly expensive these days, just see how much you pay for a hamburger at a good joint these days, $13.00 at Five Guys, $10.00 at Burger King. I'm not concerned about getting money back, I just want to know what is going on. I think the consumers are being ripped off.Business response
11/07/2023
We left voicemails for Mr. ********* so we can address their concerns with our ***** ***** on 11/6 & 11/7. Artificial color was removed, which in turn changed the product's appearance. Please give us a call and we'd be happy to discuss the changes made as well as send some replacement coupons for your inconvenience. We can be reached ************, Monday - Saturday, from 8am-5pm CT. Thank you.Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the best brand of cat food I could buy but it's still not healthy for my diabetic cat. But diabetic cat was just diagnosed. I have to give insulin twice a day I have to get on a diabetic food which I have to give up the regular wet food that said to call. For a refund phone several times and people with very heavy accents answered and didn't know what to do with her told me I should go to the Goodwill and why would. Purina customer service refused to help me and I don't understand why these people whoever they were were very difficult to deal withBusiness response
09/26/2023
We reached out to this consumer via phone and left a voicemail today. We also sent an email requesting they reach out to us so we can address their concerns. Our team is available at ************, Monday - Saturday, from 8am-5pm CT.Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The dog food was nasty. Moldy and maggotsBusiness response
09/28/2023
We spoke with Ms. ****** on 9/12, 9/13 and 9/18 regarding her concerns. We had product shipped to her directly, and it was delivered on 9/23. We called to confirm it was received, but had to leave a voicemail.Initial Complaint
09/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
At the end of June, I uploaded my receipt to the my Purina app. I was informed that it would take 10 to 14 business days to be reviewed. After that time, the points for the purchase would be added to my account. I waited for two weeks and the points for the purchase weren't added. I've checked every day since then for the last two months. The points still have yet to be added to my rewards account.Business response
09/28/2023
We reviewed Mr. *******'s account and credited the missing points, as well as some additional points for the inconvenience. Points will show as a separate transaction. We left a voicemail detailing these actions as well as sent an email on 9/28/23. If we can be of further assistance, please let us know.
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Contact Information
1 Checkerboard Square
Saint Louis, MO 63164-0001
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Get a QuoteCustomer Complaints Summary
53 total complaints in the last 3 years.
27 complaints closed in the last 12 months.