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Business Profile

Pharmaceutical Manufacturer

BioTAB Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don’t have a ‘complaint’ about the product I was provided per se, but I have attempted to contact BioTab Healthcare about the bill I was sent but there is NO way to get in touch with them. The website has an email button for an invalid email that says “**************” and a contact form that does not submit without a ******* but there is not ******* anywhere to complete! They also have a phone number listed on their website that when you call it just beeps. Just big, loud beeps. You can’t get in touch with anyone at all. I just need someone to email me regarding my account.

    Business Response

    Date: 09/14/2022

    *** *******,

    Our apologies that you were not able to reach our billing team. BioTAB was not aware that the email link and the phone number were not functioning properly. We would like to thank you for bringing this to our attention. Our I.T department is aware and working to fix this. Our Lead AR Specialist, *******, reached out to you this afternoon and left a voice mail requesting that you return our call.  Please call us back at our toll free number, **************. We are looking forward to speaking with you and answering any questions you may have.

    Thank You

    ***** *******

BioTAB Healthcare is NOT a BBB Accredited Business.

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