Business ProfileforPrestige Pools and Spas

6/30/2022 The spa was purchased on 6/30/22. It did not come with everything that was stated in the original agreement which included the frog ease system and an ozonator system. They credited $300 off the price for the issue and came and installed the ozonator on 8/21/22. In April of 2023 the heating pump went out and the spa was not heating. It took almost 3 months to get a new heater installed. Now 4/2/2024 the hot tub started to leak water onto the ground from under it. My fianc contacted the service department there and spoke with ***. He stated he would have to talk to *** about scheduling service. No phone call was returned my fianc and I have talked to them an additional 6 times with a response from *** stating they would be out 4/27/24, no one came out and they were recontacted 2 more times and *** said they would be out 5/4/24. No one came to look at the spa. They are horrible with communication and service. We just want our spa fixed in a timely manner. We haven't even had it 2 years and it has been down several months in 2023 and now 2024. This is unacceptable behavior from a reputable dealer / business. We need communication to improve and this problem resolved immediately.