Business Profile

Property Insurance

A A A Automobile Club of Missouri

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
AAA Automobile Club of Missouri reflects complaints by Missouri, Louisiana, Mississippi, and Arkansas residents only. Some consumers complained that they had difficulty obtaining a refund, experienced poor customer service and long wait times, had difficulty managing automobile claims, and were sold overpriced or insufficient batteries. The company has responded to all complaints.

Complaints

This profile includes complaints for A A A Automobile Club of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

184 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I feel like they were fully aware of what was going on while the rental car place (Enterprise) was haggling me. I left messages for them to get help. Enterprise had reported the car stolen but it wasn&#**;t because I had the rental car for a month. It was until my car got repaired. The issues that I had could have been prevented because they were taking longer than normal to clear the repairs for my vehicle. I want them to help me instead of cancelling my insurance and to keep my insurance with them.
Business Response
Date: 04/18/2025
Good afternoon, we have searched for this individual's membership with the Automobile Club of Missouri and were unable to locate a membership for them. We require more information to look any further. Can we get the membership number, insurance policy number and/or claim number for this complaint? Currently, with this name, partial address, phone number and listed email address, we have no matching members in our system. The Missouri ********* does not write policies for CA residents. They may be members of the ***************************************************** Please let me know if you can get further information from this consumer. Thank you.
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February I was planning to purchase a new vehicle and needed proof of insurance, so I went online to my AAA app to print my cards. I was unable to access them so I called the office and was told the reason I did not have cards was because my auto insurance had been cancelled in August. I was told this was due to a letter that was sent to me about adding my husbands name to my policy and they said I didn't respond so they cancelled me. I was not notified of this cancellation and as a result, drove around for 6 months unknowingly uninsured. (Issue #1 - non notification of cancellation). As an AAA auto policy holder, they require you to also pay for roadside assistance ($120 a year). Although they cancelled my insurance in August, they still auto-billed me for the roadside assistance in October $132. Now they refuse to refund me the money that they took from my account without my authorization, and are telling me I should have cancelled it. How could I cancel it when I was not even notified that my policy was cancelled, and it is required by them to have with your auto policy. (Issue #2 - took $132 from my account for ***************************************** program that I did not authorize and refuse to refund the entire amount back to me.). I then found another insurance company and cancelled my homeowners with AAA which I requested a refund for in February, this has still not been processed (because they did not cancel it when I requested it), so I also have not gotten my prorated refund for my homeowners insurance (Issue #3).
Business Response
Date: 04/15/2025
April 15, 2025

******* *******
*******************************************************************************

Dear Ms. ********

I am writing in response to an inquiry I received from the BBB regarding your membership and
homeowners insurance policy. In your correspondence you express your dissatisfaction with your AAA
membership and homeowners insurance policy not being cancelled and refunded as requested.

After reviewing your policy, we have determined the following: Your AAA membership has been
cancelled. A full refund in the amount of $132 has been issued to the card originally used for purchase.
Your refund should be visible in 3-5 business days. Your homeowners insurance policy has been
cancelled effective 02/27/2025. A refund check in the amount of $796 has been issued.

Please accept our apologies for the difficulties you experienced while trying to cancel your membership and
insurance policy. I wish to assure you lapses in member service of this nature are not indicative of the
importance we place in providing our insured members with outstanding service. Thank you for allowing us
the opportunity to address your concerns and reach an equitable resolution.

If you have further questions or concerns, please do not hesitate to contact my Regional Manager
******* ******** at *****************************

Sincerely,

****** *****
Vice President
Automobile Club of Missouri
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. Thank you very much for your attention to this matter.

Sincerely,

******* *******
Initial Complaint
Date:04/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****: *** Personnel Director:Last year I switched my insurance from State Farm after sixteen years of service to ***. I called and got ***** ********. I insured three cars and my home. I saved money so I told **** ***** and *** ******* who each insured their home and car with AAA. **** ***** added her rental property too. That&#**;s a total of four homes and five cars. ***** ******** under charged me on my three autos by $47.70. I received a bill for $47.70 plus $6.00 an installment fee. I requested a refund for the $6.00 junk fee. If I were charged correctly there wouldn&#**;t have been an installment fee. Kenzi said she couldn&#**;t refund the fee. I sent an email to her manager ***** **********. Kenzi advised me that she got me the credit, which was not true. I keep a phone log, and the reason I got a credit was from the email sent to ***** **********. I haven&#**;t received the $6.00 credit or a check. I sent three emails to ***** requesting a check for the $6.00. No answer and no check. Kenzi&#**;s response time to texts or emails would take from one to three days. I received an auto cancellation on November 8, 2024. The premium wasn&#**;t due until November 15, 2024. (see enclosure 1) I called Kenzi as I didn&#**;t want to be driving without driving without insurance. No immediate response. To me this was an urgent manner. After a delay she called and said I was insured. I told ***** earlier that her customer service was not good. Instead of trying to improve herself she handed me off to her manager ***** ********** without informing me. I called ***** ********** to report on Kenzi. I left three voicemails for ***** ********** and talked with another ***** in ***********#**;s office. She said she would give ***** ********** the message to call me. ********** never called. She also advised me that per my request she had transferred me to ***** **********. I checked my phone log, and I didn&#**;t request the transfer. I thought Kenzi would get better. I have been in customer service for thirty years. I thought there was something wrong in Kenzi&#**;s manner. There was no energy, urgency or caring in her voice.Then I learned she doesn&#**;t work on commission. This makes sense. She is doing just enough to get by. That&#**;s too bad.After no response from Kenzi or her manager I called another agent in ******************, ***I left a voicemail and said I was looking for great customer service. There was no call back. After a third try I&#**;m sensing a pattern, and I think ************** should be aware. Since I couldn&#**;t get average local customer service I turned to AAA ***** number. I couldn&#**;t believe the difference; it was night and day. I called AAA for a jump start the local H32303235**303035**32H was timely and the person was friendly and knowledgeable. With that experience I thougth I would give the ***** number a call for my home and auto. I called and received experienced, friendly and caring H36303832**37353637H. I had $185.00 taken out of my account from a bank I did not recognize. After an investigation I found ********* is a third party that collects for AAA. I was not informed of this and nor did I authorized payment to be taken from my account. The ***** number *************) resolved the situation, reinstated me and I made the payment due.Recently I had a flat tire. I called AAA at 1:01 pm and the technician should be arriving no later than 2:01 pm. I received a call from the technician that said he would be there in ten minutes. He put on my spare and drove out of my driveway at 1;20 pm. Nineteen minutes that&#**;s ****** time. ******** agent now is the ***** number. If local AAA agents are unresponsive then maybe there should only be an ***** number.I&#**;m still requesting my $6.00 refund. It&#**;s not the amount, but I was told I would receive it and neither Kenzi nor ***** ********** have followed through.
Business Response
Date: 04/08/2025
Thank you for the opportunity to address Mr. ****** concerns. Please see the attached letter as our response.
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to cancel my late brother's auto policy with AAA & sent them a certified mailed letter to this effect. I requested the cancellation effective date to be 27 Dec 2024 which was the date I no longer had care, custody control of the vehicle. I mailed this letter on 31 Dec 2024 and according to the *****************, it was delivered on 3 Jan 2025. I heard nothing from *** until I called their 800 number on 30 Jan 2025 requesting a status update. The 4th person I got took the information and checked on the status. Her name was ******** *********** (her email address was/is ********************************** We had several phone conversations as well as email traffic ************* On Feb 3, 2025 she said *** would cancel the policy effective 27 Dec 2024 as per my letter. I even faxed the new owner's insurance declarations page from State Farm showing the effective date of 27 Dec 2024 as the date they took care, custody and control of the vehicle. To my surprise, ******** said "underwriting" wanted a copy of my late brother's will showing me as executor of his estate which I faxed. "Underwriting" then used the date of 31 Jan 2025 as the effective date of cancellation saying that was the day I contacted AAA which is incorrect. My certified letter of 31 Dec 2024 was delivered to AAA on 3 Jan 2025 per the ****. I sent another letter to AAA on 2 Mar 2025 requesting the cancellation date be changed but AAA hasn't responded to that letter either. I received a check from *** for the return premium from 31 Jan 2025 which I feel is wrong & I have sent enough documentation to verily my point that the cancellation date should have been 27 Dec 2024. The *** has not responded in good faith to my *********** wish the BBB to help if possible.
Business Response
Date: 03/17/2025
Thank you for the opportunity to address Mr. ******* concerns. Originally, underwriting had denied the backdate cancellation on the policy carried by Mr. **** ****** due to missing documentation. Underwriting has reviewed the policy and documentation provided by Mr. ****** and have cancelled the policy backdated to the date requested. We apologize for any frustration Mr. ****** experienced during this process.
Customer Answer
Date: 03/17/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** ******
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being continuously charged for full coverage insurance when my car has been totaled out. I have tried speaking to a supervisor and they will not call me back.
Business Response
Date: 02/26/2025
Thank you for the opportunity to address Ms. ********************* Supervisor ********* ******** called Ms. ***** to review her policy in full and to make any necessary changes being requested by Ms. **************** ******** was able to back-date the removal of the full coverage from Ms. ****** vehicle and, also, reviewed all current coverage on her policy to assure Ms. ****** policy fits her needs.
Thank you.
Customer Answer
Date: 03/12/2025
My complaint has been resolved.
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/2, I had a flat tire at work. I called *** to purchase a membership for ***** and I was charged an Early Usage fee of ****** to have someone come out and change out the flat. I was told that the representative would text me when he arrived. After over an hour, I called back and was told that he tried to text my number. He had an 800 number. I called it and it was a warehouse, like ******. I informed the company that they took down the wrong phone, wasnt even close to mine. I was told I was to be charged another ****** but I would be refunded. He didnt text me again but I was waiting outside for him. He didnt check my ID, didnt even acknowledge me as he was talking on his phone to a friend the whole time. I had to call my bank to dispute the extra charge. Here I am, a few months later, now disputing the ***** charge. I was informed that my membership was cancelled, there is my name on another membership (and my birthdate and card number) but the address and phone number doesnt match. They will not let me use the membership I paid to have and they will not tell me who took my membership and some of my personal information because that is private information.
Business Response
Date: 02/26/2025
We would like to say thank you for the opportunity to address Ms. ******* concerns as outlined in her BBB correspondence. Uploaded is the response letter that has been mailed out to Ms. ****** The letter contains the contact information of the designated Member Relations Representative that Ms. ***** can reach out to should she have any additional questions or concerns regarding this matter. Thank you once again.
Customer Answer
Date: 02/27/2025
Complaint: 22961724

I have reviewed the business' response and am rejecting it because:
I have lost any consumer trust in AAA. You have pointed out that I was refunded. Yes, and no. I was told the extra ****** would be refunded and they never refunded it. I had to dispute the charge with the bank; this is how I was refunded. I have disputed the *****. And I think I should be refunded the ****** (all money for the experience) but I will not dispute that last ******. If *** really cared about their reputation, there would be a complete overhaul of the roadside assistance. I was often placed on hold for 30 or 40 minutes, only to be disconnected. I have never dealt such a large group of employees who have absolutely no desire to help the motorist...and that is their job! And what's really sad is that this used to be a great service. Please fix it.

Sincerely,

******* *****
Business Response
Date: 03/06/2025
We truly appreciate the opportunity given to provide a follow up response to Ms. ******* concerns. Please find uploaded our follow up response letter that was mailed out to Ms. ***** on March 6, 2025. Thank you once again.
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October of '24 we received a letter stating our homeowners policy would be canceled with *** because we no longer had auto policy with them. I immediately reached out to my agent **** ******** and left a ***. After not hearing back from her I went to her office to resolve the issue. She informed me that because our yearly membership wasnt renewed our auto policy was canceled in July. I was shocked because it was now October 31st and we have been driving without auto insurance. I asked her how this could have happened but she didnt have an explanation for us. She told me it would be $1,369 to reinstate our auto coverage for one side only. I agreed, because we had no choice. She mentioned we were being penalized for having our coverage lapse. She said it would cost another $600 (4 installments of $150) to have full coverage. I paid $1,369 on 10/31 and told her I would get back to her about full coverage. I went home and that same day I texted her to change our policy to full coverage and that we would pay the additional $600. She also told me that if we agree to install onboard application to track our driving that we would get another discount. It said we owed $547 that would be automatically taken out on 02/01. In February we received another bill stating that our total due in March would be additional $623.00. I went to her office and asked her how come our total 6 month premium was now $2539 when she quoted me something else on 10/31. Amra has continuously lied to us and gave us incorrect quotes. She is impossible to get in contact with. She tells you 1 thing but you get a bill for a different amount. Our auto policy lapsed and we were never notified. She told me that she has too many clients to help everyone and to answer her phone. I know that she has many Bosnian speaking clients that she has lied to, as I have spoken to these individuals. She is taking advantage of people who have language barriers and who don't know a lot about their coverage.
Business Response
Date: 02/27/2025
Thank you for the opportunity to address Ms. ******** concerns. Please see the attached letter as our response.
Customer Answer
Date: 02/27/2025
Complaint: 22922538

I have reviewed the business' response and am rejecting it because:

Their agent AK has continuously given incorrect information and incorrect quotes not just to me but several other members that I personally know.
As of May, I will no longer be a part of AAA auto club and will be switching my home owners insurance as well. I will gather information from several members that have had issues with A Kalender as their agent. She has taken advantage of individuals who are not fluent in English to for the lack of better word rip them off with their premiums. I will be contacting a lawyer to pursue this further along with several other individuals. You should be ashamed of yourself for allowing this to continue. Thank you for your apology, but you can do more and should do more to show your members that you do care. But you have shown, with your lack of actions, that you in fact do not care. My policy was canceled without my knowledge. I shouldnt have to pay obscene amount of premium because my agent failed to do her job. I was without insurance for 3 months. Please do better. In the meantime I will be contacting a lawyer to see what I can do to stop this from happening to someone else,

Sincerely,

***** ******
Business Response
Date: 03/05/2025
Thank you for allowing us to address Ms. ******** additional concerns.
We have again reviewed both the current policy as well as the prior policy. The prior policy was non-renewed due to not having an active membership. A letter was mailed to the home address informing of our decision.A renewal policy was not generated, and no premiums were collected after the non-renewed date. The new policy, AMO000994584, was written based on having a lapse in insurance coverage which resulted in a higher premium. We have confirmed that the current premium is correct based on our rating guidelines filed with the state of Missouri. We have shared your experience with our management team and this situation has been reviewed and addressed.
Thank you.
Customer Answer
Date: 03/06/2025
Complaint: 22922538

I have reviewed the business' response and am rejecting it because:

I realize that you did a thorough investigation and found that you are right and that my premium reflects my lapsed coverage for 3 months. What you fail to recognize is that my lapsed coverage is due to incompetence of my agent, Ms. ********* We have been a AAA for 7 years and never had a late payment. Why have an agent if they wont keep track of their members policies. As I have stated before, as soon as I received a letter stating my home owners coverage would be terminated I immediately contacted my agent. After unsuccessful attempts to reach her via phone I went to the office.
Please take responsibility for your employees inefficiency and incompetence instead of sending a generic response to this complain.

Sincerely,

***** ******
Initial Complaint
Date:02/17/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a premier member of *** for six years. We rarely have to actually use the service, but I always figured it is nice to have if we need it. Today we did, my son had a breakdown and needed to get a car towed. He did emergency roadside assistance and was told ***** minutes. After an hour he called, he was told they are on their way, 40 minutes tops. After another 40 minutes he called and pointed out that it is 15 degrees outside he has been waiting in dangerous temperatures for nearly 2 hours. They swore they were escalating it, and the driver was dropping another tow off and would be right to him 40 minutes at most. After he had been waiting for over 3 hours and was staring to literally feel numb, he ordered an **** home and then called and told them to cancel the tow truck and he was just leaving the vehicle there. At that point they said Well let us check, and again they came back and said dispatch says the driver will be there in 40 MINUTES.. again, 40 minutes. So apparently all of the other 40 minutes were lies, at this point they are just making it up as they go along, then they tried to say they only have one tow truck driver today, for the entire *********** area, one tow truck driver. That does not seem possible, so most likely another lie. At this point I am obviously wondering why I am paying roughly $200 for my membership when they first time in nearly 2 years I need to use it, it is completely useless. So I call membership department. And twice I get "transferred to the right department" only to end up at the virtual queu and back with the same person. Until she decided that I needed to talk to someone over roadside assistance and transferred me again, only this time I was transferred to Roadside Assistance who told me they could not do anything for me unless I needed ROADSIDE ASSISTANCE. At which point I told her we had learned in the last 3 hours that *** does not really have roadside assistance and gave up trying to talk to anyone
Business Response
Date: 02/25/2025
We are thankful to Ms. ****** for the opportunity to address this recent service experience. Uploaded is the response letter that Ms. ****** should receive shortly in the mail and included in the letter is the contact information of the designated Member Relations ************************* can reach out to should she have any additional questions or concerns. Thank you once again.
Customer Answer
Date: 03/03/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
I apologize for the delay in responding, i was waiting until we were actually able to have.The vehicle moved finally to make sure everything was settled. I appreciate the response from AAA.

Sincerely,

**** ******
Initial Complaint
Date:02/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 23 around 10:30 PM I have called for roadside assistance. I was pushed off into the ditch and I needed to be pulled out when I contacted dispatch told me to wait for a text message never received a text message 4 to 5 hours went by and still, they cannot locate a driver that would be willing to come out so by then the police had contacted me and told me that they would give my tow truck company another hour to get a tow truck here to get my car out. If not, then they were gonna get it out and have it impounded and I would have to pay *** never showed up nor did they text or give me a call back when I had reached out to them. They told me that all I have to do is pay the fees and They will reimburse me and I was left stranded at 5:30 in the morning in the middle of Highway 530 going to *********
Business Response
Date: 01/02/2025
Dear BBB,
Thank you for contacting AAA. Please forward this complaint to the *** covering Arkansas for resolution.
Sincerely,
AAA Member Experience
Business Response
Date: 02/21/2025
We thank you for the opportunity to address Ms. ******* ******** service experience. We have reviewed the matter thoroughly with all parties involved and administered the necessary counseling and corrective action. We will be providing Ms. ****** with a check in the sum of $440.00 which represents the towing fee incurred on 12/20/24 and one day of storage. We have mailed a response letter out to address Ms. ******** BBB correspondence and the letter contains the contact information of the representative designated to her case should Ms. ****** have any additional questions or comments. Ms. ****** will receive the letter and check in the mail shortly.
Initial Complaint
Date:02/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA renewed my policy without my knowledge. I explained to a rep I didn’t want to renew and I wanted to cancel. Rep stated it would cancel end of October. I got into a new policy That next month which is November. AAA has been harassing me for a payment when I’ve sent over my declaration page stating I had a new insurance. They have sent a correspondence saying I cancelled in January which is not true because I have been in a new auto policy since November. Prior to all Of this they constantly billed me more than my insurance because they never sent out any bills and I never even received my membership card ever.
Business Response
Date: 02/18/2025
Thank you for the opportunity to respond to Ms. ******** concerns. Please see the attached letter as our response.
February 17, 2025
****** *******
*** ***** ***** ** *** *
***** ***** ** *****
Re: Better Business Bureau Serving Eastern & Southwest Missouri & Southern Illinois
Complaint ID ********
Auto Policy ************
Dear Ms. ********
This is in response to your concerns filed with the Better Business Bureau regarding your auto
policy.
To begin, I would like to take the opportunity to thank you for your 3 years of membership with
AAA Missouri. It is always a pleasure to correspond with any of our members.
Please accept our sincere apologies for any frustrations you may have experienced when
contacting us regarding your auto policy. As a follow up to your telephone conversation with my
associate, ***** *******, the policy has been cancelled effective October 5, 2024. Additionally,
as discussed; to review your policy further regarding the prior balance on your policy, please
provide additional documentation.
Ms. *******, we truly appreciate your membership with AAA Missouri and hope to continue
servicing your membership needs. Please do not hesitate to contact my associate, Mr. *******
at ***** ********, if you have any additional questions.

Sincerely,
******* ********
Vice President
Member Service Center
*** ****** ******** ******

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A A A Automobile Club of Missouri is NOT a BBB Accredited Business.