Complaints

This profile includes complaints for McCormack Baron Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

McCormack Baron Management, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  McCormack Baron Management, Inc.

  100 N Broadway Ste 100 Saint Louis, MO 63102

• 

  McCormack Baron Management, Inc.

  100 North Broadway Ste 100 Saint Louis, MO 63102

• 

  Tremont Pointe Apartments

  2556 W 6th St Cleveland, OH 44113

• 

  Tremont Pointe Apartments

  2556 W 6th St Cleveland, OH 44113

• 

  Legacy Pointe at Poindexter

  1245 Mount Vernon Ave Columbus, OH 43203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have severe asthma, and a heart condition. This company has failed to provide me with a satisfactory, reliable community. The elevator in my building has been down for almost a week now. We have people that live here that are in wheelchairs on the top floor! Not including health conditions. We got an email the day after saying well be notified when its up in running, with no urgency just a oh well. My packages have been stolen. My queen size been frame was stolen from our lock mail room in a locked building, yet no one still right now with cameras everywhere can tell me where it was taken. The new management all the way to corporate headquarters doesnt care about the residence and Im sure the women in our rent office stole my bed. She tried her hardest to stop me from trying to find out where my belongings went all the way to telling me I wasnt allowed to call the authorities. Her direct supervisor asked me what do I want them to do look through hours of videos, then hung up on me. His supervisor was just as bad, she told me it wasnt their place to keep my things safe and basically it didnt matter.

  Business Response

  Date: 04/23/2025

  Dear Ms. *************** you for taking the time to share your concerns. We sincerely regret the distress you have experienced, and I want to personally address each of the issues you raised with the care and seriousness they deserve.

  First, I want to extend our apologies regarding the ongoing elevator outage. We understand how frustrating and concerning this has been,particularly for residents with mobility needs or health conditions. Our team has been working closely with the elevator contractor, and the required part has been placed on a rush order. We are currently pressing the contractor for a confirmed delivery date and will notify all residents as soon as this information becomes available.
  

  In the meantime, the property manager is checking in daily with our most vulnerable residents, and we have been issuing regular written updates to ensure everyone remains informed. We were not previously aware of your asthma or heart condition until your recent correspondence via the Better Business Bureau. Going forward, we are more than willing to arrange for daily check-ins by phone or in-person visits while we await the elevator repair.Please let us know your preference.
  

  With regard to your concerns about missing packages and a stolen bed frame, we absolutely understand how upsetting this experience must be. As previously advised by McCormack Baron Management staff, any suspected theft must be reported directly to the police by the affected individual. Once that report has been filed, we will fully cooperate with any resulting investigation and provide any available camera footage or other supporting documentation.
  

  Please note that when a resident arranges for a package to be delivered to their address, it remains the responsibility of the resident and the courier to ensure secure delivery and prompt collection. Management staff cannot sign for packages on behalf of residents, nor can McCormack Baron Management accept liability for lost or stolen parcels.
  

  It has also been reported that a package addressed to you has been in the package room of your building for several weeks without being collected. If you have not already retrieved this item, we kindly ask that you do so at your earliest convenience.
  

  Additionally, we must respectfully address the seriousness of your accusation regarding a staff members alleged theft of your personal property. Alleging criminal behavior without evidence, particularly when made publicly, can be considered defamatory. Our team has sought to assist you in every reasonable way possible, and we reiterate that matters of suspected theft must be directed to the police, as these fall outside of our authority and into the realm of criminal investigation.
  

  We truly empathize with your situation and want to be as supportive as we can within our role. If there is anything further, we can do to assist with your well-being while the elevator is being repaired, please do not hesitate to reach out.
  
  

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While living at Preservation Sq. I was overcharged, due by ******, because maintenance improperly installed a new thermostat. When i notified them that the heat setting blows cold are, the cold setting blows nothing, I never got a reply. After nearly a week of freezing. I discovered that I could get heat, using the emergency heat setting. I informed ****, again. I got no reply. After receiving a $360 bill, I contacted Ameren, and inquired if it had tondi with me running the emergency setting. They said yes. The property manager asked that I provide proof. After I submitted a document from ******, Breaking down my usage; they admitted liability. They said they would take care of it and that I will have to take care of the $65 portion that I was responsible for. However, this was not before ****** threatened disconnection. Management instructed me to send them $65, because they had covered the entire bill, including my portion. Then they said, I can just pay the bill to them monthly. I told them once I saw that reflect in my bill, I would send the $65; or else I was sending it to ******. My power was on l, so I assumed it they had paid. Then u got a letter that it was charged off to a collection agency, and put in my credit. So they lied about paying the bill. I later discovered why I still had power. **** put my power in a 3rd party name. Once discovered, I demanded they change it. By this time, it was Spring the following year. The thermostat was changed the previous November. They didnt address the issue until Ameren sent me the letter. By then I had managed to pay the entire bill, and Preservation Sq had to reimburse me $295 for the overcharged portion due to their mistake and negligence. They retaliated by not addressing any of my maintenance orders. other complaints etc.

  Business Response

  Date: 02/25/2025

  Hello Mr. ***** ********
  Thank you so much for taking the time to share the detailed feedback with us. We appreciate you bringing this matter to our attention and are sorry to hear that you were dissatisfied with your experience. We aim to provide exceptional value and fast, friendly service, and are here to help address your concerns however we can.
  We encourage you to reach out to us directly at ************ so that we can work toward resolving the charges during your residence. Please provide statements confirming your utilities were on during your residence for further review.Therefore, we can determine if the balance is accurate.
  Thanks again for leaving a review, Mr. ******** and we look forward to speaking with you soon.
  

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago I tried to apply for an apartment with my then boyfriend at the time (Westpark apartments) in ***** ok. I was told by someone in the office that they could not approve my application and that my ex should apply by himself and after some time he should add me to the lease. Well he ended up applying and being approved and signed the lease on his own. I decided to move elsewhere. Well after some time my ex gets evicted from the apartment and somehow they use both of our names on legal documents for non payment of rent. I HAVE NEVER SIGNED A LEASE WITH THIS PLACE. Theyve put it on my credit report as non payment of rent and wont provide me with a copy of the lease where I signed or provided them with any information. Im looking into hiring an attorney due to this situation. How does companies get away with things like this ? I have emailed and demanded they remove this unit off of my credit report and public record. I have ledgers and other documents with just his name on it so how is this even possible.

  Business Response

  Date: 12/12/2024

  ******* **** was removed from the account on 3/08/24. She is no longer listed as being responsible on the account.  *********************** removed her in March when she made the complaint.  You can contact *********************** if you need to:

  **** Fort, Client Services Representative

  ***********************

  ****************************************************************************
  ************ Office
  *********************

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It&#**;s been over a year since I applied for an apartment at ******************** Apartments ****************************************** and my sister ******* ****** who&#**;s name is also on my application and who is the one who paid, and we have not received the $150 deposit back, each time there is contact with the property they keep changing H3234333535343433**35H and no one can provide me any information on why or when my deposit would be returned to my sister.

  Business Response

  Date: 11/08/2024

  We are processing a refund for the holding fee of $100. However, the application fee of $11 is nonrefundable.  The payment was made by card therefore it would be processed back to the card the payment was made on.  

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June10th I experienced a severe safety hazard in my apartment unit, precipitated by the fire alarm going off in another unit for the second time that seeped into mine. The first time it caused a scratchy throat. I let it go because management is notorious not taking any complaints seriously and always denying. The subsequent chemical-like smell in the hallway caused dizziness, lightheadedness, & nausea, prompting me to vacate the premises immediately. Despite attempts to contact the landlord, no response was received due to the leasing office being closed. Faced with imminent danger, I left with all my belongings, as stipulated in the lease agreement allowing termination in case of health/safety hazards. Upon contacting the property manager,I faced difficulty in communication & was subjected to very unclear vague answers, extreme rude behavior & not overall the lack of professionalism. Despite adherence to lease terms,the manager initially hesitated to acknowledge my termination request, insisting on terms of abandonment. However, citing the lease agreement clause allowing termination & refund under such circumstances, agreement was reluctantly reached. It's important to note that the lease explicitly states that in the event the unit becomes uninhabitable due to safety/health hazards, a full refund is to be issued. Also the property manager admitted over the phone to having retrieved keys but as of now, there hasn't been any official confirmation of the lease termination. The problem now is that I can still log in to the tenant portal & that's a problem of concern because I am afraid it will charge me for next month rent when I am not even living there anymore. I'm disabled & the way that this has been "handled" & how I have been treated is completely unacceptable and inappropriate, with the property manager constantly cutting me off, giving me very vague, unclear "answers" & now her phone goes straight to voicemail. Now they have really abandoned this situation

  Business Response

  Date: 09/05/2024

  "As you know, you initially notified us of your intention to vacate due to job loss. However, you later claimed a safety hazard and refused to return to the unit.
  Please be aware that your actions constitute abandonment, as you left the unit unsecured. Despite our efforts to explain the lease requirements, you have become irate and demanding.We cannot compromise on the lease terms, which are clear and binding.

• Initial Complaint

  Date:07/20/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been breathing in mold from this building. It's a senior living residence and no one repairs or fixes anything. During the winter pipes burst throughout the building. The carpets on the floors are filthy and after being soaked from the pipes management just put out fans to dry the carpets. You can smell the mold throughout the building, I have been complaining to the property manager ****** for 6 months about It's had to breath in my apt. Got a letter from my ** addressing this problem and ****** hasn't responded to it yet. Last week I had to be hospitalized due to not being able to breathing. ** said I have been inhaling mold for quite some time, I have pneumonia and both lungs infected.

  Business Response

  Date: 08/09/2024

  We appreciate you being a part of the Renaissance Elderly Community.  Our goal is to provide quality living for all residents.  We are empathetic that you have experienced these issues with your home.  Please know that our vendor has conducted inspections and throughout the facility and your apartment home.  We have treated your home and offered a different apartment home for your transfer.  We have scheduled for the common area floors to be serviced.  We are very hopeful that you have a speedy recovery and receive a clean bill of health.
  
  Sincerely,
  
  Renaissance Senior Management

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at one of the properties being managed by McCormack ******. We have had water damage, in two locations, since 2019. Ive sent emails, with pics and video, to the leasing office as well as the management office. No one has done anything about it. The water damage is getting worse. The paint is coming off of the wall. I would like to know if we now have mold. The main area that has water damage is ceiling and wall connected to the stairway. Meaning, the residents have to walk past the area in question daily to get to our dwellings. When it rains badly, the floor boards become warped. Ive even seen water dripping down to the lower level, by the entrance. There are so many things going wrong at this apartment complex. Weve been without air conditioning since May. I was told that a part needed to be ordered. I have a work order that was submitted two months ago. Still nothing. Summer will be over before our A/C is working. They dont put any safety measures in place doe the residents. Also, they dont clean the facility as it is part of the requirements of the lessor. I have video as support. However, I cannot upload. This can be provided separately.

  Business Response

  Date: 07/16/2024

  Thank you for notifying us of your concern.  We strive to improve conditions on the Property.  A representative from our team is visiting the Property on Friday to walk through the building as to provide resolution to your concerns.
  
  Thank you for being a valued resident of North ***** Apartments.

  Customer Answer

  Date: 08/09/2024

  I was never contacted about the Company response regarding my complaint.  As of 09Aug24, the a/c is still inoperable and no one has come to access the water damage in our hallway.  I spoke with the Regional Manager (see attached email), with action items.  As one can see, there has not been any progress made to the compliant. 

  Business Response

  Date: 08/26/2024

  Thank you for your notification ********************.  We are aware of the issues in your building as well as vendors have been notified as to repairs.  The roof has been repaired and we are currently working on scheduling for paint and drywall repairs.
  
  Our team will contact residents to ensure no conflicts of interest during repairs.
  
  Thank you for being a valued resident of North *****!

  Customer Answer

  Date: 08/27/2024

  Complaint: 21952073
  
  I have reviewed the business' response and am rejecting it because tentative dates need to be provided of the lingering action items.  Thank you for fixing the leaky roof.  However, the A/C has been inoperable since May 2024.  
  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/28/2024

  Thank you for your notification ********************.  We are aware of the issues in your building as well as vendors have been notified as to repairs.  The roof has been repaired and we are currently working on scheduling for paint and drywall repairs.
  
  Our team will contact residents to ensure no conflicts of interest during repairs.
  
  Thank you for being a valued resident of North *****!

  Customer Answer

  Date: 09/05/2024

  Complaint: 21952073
  
  I have reviewed the business' response and am rejecting it because the roof has not been repaired.  There is more water damage that has been identified.  Also, after speaking with the *************** it was communicated that the roof was never repaired.  Bids were the only action completed.  
  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/11/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad has lived here for 19 years and this place has never had a problem with roaches until they remodeled. He is still paying his rent but has all his appliances infested with roaches.

  Business Response

  Date: 06/12/2024

  Your comfort and safety are our utmost priority, and we take this matter very seriously.
  In response to these reports, our team is taking immediate action to address the issue. We have scheduled a thorough inspection of the affected areas and will implement appropriate measures to resolve the infestation as quickly as possible.
  Your cooperation during this process is greatly appreciated.We kindly ask that you report any sightings or concerns regarding pest activity to our management team promptly.

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In addition to the move in issues detailed in the attached document (a summary of which includes leasing a filthy apartment to me, falsifying terms and conditions, major amenities not working, etc), I have not had working central air conditioning or heating for months now. Their solutions were to drop off a single, obnoxiously large, loud, and pointless window AC unit for a 3 bedroom townhome, to be used when I want to cool my unit and to tell me to just use emergency heat ( which is not cost effective for me) when I desire to heat my unit.The AC issue was identified almost 3 months ago and the heating issue was identified about 4-5 months ago. Additionally, these people have the nerve to have 1 maintenance worker for a complex with well over 100 units and they do not keep the grass cut or grounds cleaned. According to their sole maintenance worker, they have NEVER power washed or painted the buildings ( and it shows). I have had to consider buying a portable water hose just to clean bird droppings and dirt/grime off of my windows and gutters, because the outside of my unit ( and all others) are covered in a collection of undesired filth. I hate it here and quite literally cant wait for my lease to expire so they I can move out. This will be another point of contention as my lease is full of inaccuracies ( I applied for a 12 month lease and my lease says 12 months but then has a move out date equal to 14 months after move in, yet they are claiming my lease is for 15 months).

  Business Response

  Date: 06/07/2024

  Thanks for bringing ******************** concerns to our attention. We apologize for the inconvenience this has caused; we have made efforts to resolve these issues on hand.
  
  Prior to Move-in on 11/30/2023, 2535 W. 7th ******************* was professionally painted by Sage Services on 12/12/2022 and professionally cleaned by ***************** 12/16/22. The unit set vacate until Ms. ******* move-in. The items left in the unit were a result of an open house;a few items were left behind and moved once brought to the staff's attention. A touch up clean by conducted by staff prior to **************** moving items in unit. 
  
  A work order was placed in March regarding insufficient cooling,the result was due to the compressor needing replacement. A unit was ordered,in the interim a portable AC unit was provided interim. Due to inclement weather and shipping delayed the installation. On 5/21/24 the new system was installed. 
  
  **************** placed a workorder on 3/10/24 in regard to ants, on 3/11/24 Certified pest control treated interior/exterior perimeter for pavement ants. 
  
  Thanks again for bringing the concerns to our attention. This has been a learning experience for the staff and is not standard practice. Please reach out for additional questions if needed.

  Customer Answer

  Date: 06/12/2024

  Complaint: 21729404
  
  I am rejecting this response because:
  
  I appreciate that my AC unit was finally repaired after roughly two months. However, upon my move-in date at the ************** apartment I am currently renting, the unit was not clean. I cannot allow such a fabrication or distortion of the truth to go unchecked. 
  
  Furthermore, the other issues I called out either havent been addressed at all or remain an issue: the ant infestation remains an issue ( yes, it was serviced a few months ago, WEEKS after I submitted a work order, but the second work order I submitted on 5/22 for the same ant issue remains outstanding, even though it was marked completed on 5/24. No one has come to my home to do a second extermination to date); the holes in the walls that serve as a major entry point for ants, the lack of power washing for the community buildings (which is visibly apparent), the faulty electrical system resulting in flickering or barely luminous lights, the black mold concern, and the numerous errors/typos in my lease. None of these issues were acknowledged, nor were solutions proposed.
  
  While I appreciate the verbal commitment to providing residents with better service moving forward, doubling down on this verbal acknowledgment with more actionable items would be even more appreciated.

  
  Sincerely,
  *************************

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out and completed my rental agreement and I am now being sent to collections for money I do not owe.

  Business Response

  Date: 05/07/2024

  Please find attached the move-out statement and resident ledger for ***********************************. Should she have any concerns regarding her balance, we kindly advise her to reach out to NSC. They will handle the investigation of her query accordingly. Given that **************** was a resident two years ago, it's important to note that we don't have the authority to adjust any balances on her credit. This process is solely managed by *************** Systems (NCS).  **************** would need to call NCS and put in a dispute.