We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Walter Bonner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Walter Bonner faking repairs of my previous apartment to keep my security deposit illegally. He has also harassed me and failed to fix maintenance issues that hes actually claiming money from me for He would not fix or remove a refrigerator for 2 weeks resulting in loss of food mold and health issues Forced me to keep unsafe appliances in small apartment despite communication and acknowledging small child who would be at electrical risk I was electrocuted due to a power line that fell he would not provide video footage I fell down the stairs ******* a black out and got head injury because of no hand rail after asking for one and because of no energy lights for storms There was a addict chain smoking meth and cigarettes below me daily Walter refused to get air purifiers until the day I was moving out and laughed in me face Walter has disclosed personal information about my mental health to neighbors and random people multiple times despite lease agreement with **************************** Behavior Health I was attacked by the neighbors friends dog while outside with my baby , dont know the dog- I made a report Often there were gas leaks making it unlivable in the apartment that Walter refused to fix until days later . I made a report During those gas leaks Walter refused to move the Refrigerator appliance from in front of my door causing a fire hazard for about 2 months without refused Walter Push My Mom Out Of the Door And Slammed it in her face assaulting her and screamed at here while she was just visiting me to bring back my 1 year old baby ******** times Walter denied access to my friends and denied access to my childs father claiming it was baby momma drama and against BJC Policy which it was not Walter threaded to evict me a month after moving in and lied about awareness of my 5 pound petite Service Animal Walter harassed me and my Case managers purposefully trying to ******* my progress in my health journey with *** Theres more

    Customer Answer

    Date: 11/01/2024

    Business response received by text from the consumer on Nov. 1, 2024:

    Dear Ms. ***************** letter concerns your security deposit in the amount of $950.00 for the premises located at *************** during your lease period of 3 September 2023 thru 1 September 2024.

    I will not be returning your security deposit for the premises located at **********************************************  I am keeping the security deposit to cover the following:

    (1) Cleaning Fee. $500.00

    (2) Moving Fee - Unnecessary refrigerator movements. $200.00

    (3) Replacement cost for unauthorized removal of two games from gazebo. $167

         Giant Tumbling Timbers Wood Stacking Game Bundle and 4 in a Row Game

    (4) Repair kitchen cabinet door. $50.00

    (5) Replacement of security door lock ($67) and keys ($20). $87.00

    The total cost to cover these services, damages and unauthorized property removal is $1,004.00.

    If you have any questions or concerns, please submit them to me in writing.

    Sincerely,

    Walter A. Bonner, Jr.

Walter Bonner is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.