Business Profile
Retail Shoes
Joe's New Balance OutletThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Retail Shoes.
Reviews
Customer Review Ratings
2.21/5 stars
Average of 33 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKeith D
Date: 03/26/2025
5 starsI only wear NB and have been buying from Joe's New Balance Outlet for 10 years and after buying 25 pairs from them I've never had a single issue from them.Review fromCherylle M
Date: 10/26/2024
5 starsCherylle M
Date: 10/26/2024
After reading all the reviews, I was so scared as I just placed my order. I was thinking to cancel but I really found the shoes I wanted in a very good price. And so, I was like, okay, if I will experience a bad service then Im dumb. But, I swear, I got my order in less than a week. Perfect condition and a legit item.Joe's New Balance Outlet
Date: 10/28/2024
We're so happy to hear this! Thanks for sharing!Review fromLinda M
Date: 10/18/2024
1 starLinda M
Date: 10/18/2024
Terrible customer service. No exchange policy. No loyalty programs Would never buy from them again. Any savings is eaten up in shippingJoe's New Balance Outlet
Date: 10/25/2024
On 10/18, the customer contacted to return order *********. Per the returns page on the Joe's New Balance Outlet site, "If you are not completely happy with your purchase, we accept returns of merchandise in new condition within 45 days of purchase. Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping." Despite this policy, the customer was provided with a free return shipping label as a one-time courtesy. Once the warehouse receives the item, please allow up to 14 days for us to process the refund.Review fromAlana W
Date: 03/03/2024
1 starAlana W
Date: 03/03/2024
SCAM ALERT JoesNewBalanceOutlet.com sends a bogus shipping notification, but then will immediately retrieve the shipment and have it turned back around to them. By the time you realize your order is never going to arrive, youre in for a struggle getting your money back.They DID NOT respond to multiple requests for contact.Buyer beware!Joe's New Balance Outlet
Date: 03/04/2024
On 2/24, the customer's Paypal payment for order ********* was declined. Since the payment failed, no funds were captured and the customer is not due a refund. On 2/26, the package was re-routed back to the warehouse.Review fromWaseem S
Date: 12/22/2023
1 starWaseem S
Date: 12/22/2023
They send me kids shoe whereas I ordered boys shoe. Huge difference. Probably not for them. I called them. They said I will receive an email, reply to that email. They ask for shoe pictures. Which I emailed them then they ask for more picture I did so. They response is very slow. Usually after 48 hours they reply. After getting all the pictures they replied, "Upon reviewing the photos sent and order details for the items, the item(s) you have received is the correct item/color ordered corresponding to the order J00071544. We apologize for any inconvenience caused. "I don't understand their reply. What I am suppose to do? Send the shoes back or what? Will they send me shoes I ordered? This company has don't want to do anything type of attitude. Customers should take care of them instead of them taking care of the customer kind of mindset. I know for sure that I and others should keep away from this company.Joe's New Balance Outlet
Date: 12/26/2023
We apologize there was an issue with your order. The customer was provided with an email on 12/23/2023 with detailed instructions on how to return shoes within 45 days to receive a refund. If additional assistance is required please contact customer care and speak with a supervisor.Review fromLiam C
Date: 12/09/2023
1 starLiam C
Date: 12/09/2023
I had previously bought shoes from them with no problem, but for the most recent pair they sent me was clearly defective and damaged. Now I am going to send the shoes back and they are going to resell the defective shoes again.Joe's New Balance Outlet
Date: 12/13/2023
We are truly sorry to see our customer was not satisfied with the condition of the product they received. Product quality is important and we strive to ensure our products are delivered in like-new condition. We have worked to make this right for this customer by providing a pre-paid return label. A full refund will be issued within 14 days of receipt. Should any issue be detected with the product, it will not be returned to inventory to be sold to another customer.Review fromKerri B
Date: 11/28/2023
1 starKerri B
Date: 11/28/2023
Do not be fooled by the discounted price. I bought my husband a pair of New balance shoes. I wear 8 1/2 and he wears 11 1/2 man's. The shoes fit me, I went to return the the shoes and it cost $20 to return me. I payed **** In shipping and handling to get them..... Don't bother with customer service they'll just hang up on you!!!! This place should be closed!! After Reading reviews about this place (which I should have done in the first place) They have multiple plates about the wrong Shoe size and having to pay a double to send them back. sounds like a scam. We reordered on Amazon and the shoes fit.Joe's New Balance Outlet
Date: 12/05/2023
We are sorry to read this customer's shoes were not the perfect fit! Different styles of shoes may fit differently as they are manufactured on different molds. As an outlet site, we strive to keep our prices low and do not provide free return shipping. Our return policy can be viewed by clicking the Returns link in the footer of our website *********************************************************. If a customer needs to exchange for a different size, we will always honor free shipping on their new order and match and promotion received on the initial order. Our call center recently experienced a significant outage and we are truly sorry if this made it difficult for this customer to get in touch with our team for information or assistance. We apologize for any frustration this may have caused.Review fromWilson S
Date: 10/17/2023
1 starWilson S
Date: 10/17/2023
I placed order at 3am for a pair of shoes on final sales and immediately realize it is the wrong size. Want to cancel the order but there is no way but to contact customer service, which open in the morning. Chat via live chat first thing once they open.I apologize for the inconvenience, but the order cannot be cancelled; as it is stated on the website that cancellations must be done within 1 hour of the order being placed.Also told me I cant return it since it is final sale.The lack of empathy in the tone is appalling.Unbelievable in this age. Dont order anything after before the customer service closes. You left with no way to cancel your order.Joe's New Balance Outlet
Date: 10/18/2023
We apologize for the less than stellar customer experience with our customer care team. We will use this experience as a coaching opportunity. We understand how frustrating it is when you are unable to make adjustments to orders just placed. We are continuously seeking ways to improve the customer experience. We have heard your recommendation. Your order will be returned to shipper and your refund has been submitted for processing to the original form of payment. This may take 24 to 48 hours to process on your financial institution's side. We hope correcting this situation quickly lets you know we value your business and hope you will continue to shop with Joe's New Balance outlet.Review fromPaul S
Date: 08/31/2023
1 starPaul S
Date: 08/31/2023
Recently purchased a pair of shoes and when I received them they were the wrong size. I called customer service for a shipping label in order to exchange and was told to respond to the email that would be sent to me. After following all the directions in the email which included taking several pictures of the shoes and packaging, nobody will respond to my inquiry.Joe's New Balance Outlet
Date: 09/01/2023
We apologize you have had a less than stellar customer experience. A free return label was emailed to you to ensure returning shipping would be at no cost to you. Joe's New Balance Outlet does not currently offer an exchange program. Once the product has been return we will process a refund. A new order would need to be placed.Review fromJen O
Date: 07/27/2023
1 starI recently purchased 3 pairs of shoes from this company. I never bought anything from them but saw an advertisement for buy 3 pairs of shoes for $100 so I did. When I received all shoes they were all extremely too small. I could not even get them on my feet. I ordered my normal size and even went up a size on 2 of the shoes and they still were extremely small and did not fit. I contacted customer service regarding exchanging my order for bigger sizes and was told very rudely they don't do exchanges. I then asked if I could get a return label to return them and reorder the shoes in a bigger size. I honestly don't want a bigger size but I really liked the shoes but they were extremely too small. The rude representative stated they dont offer free returns and i had to pay to return my items myself. The customer service at this company is horrible. I regret ever purchasing anything from this website. Their shoes are defective. They need to offer free returns like all companies do and offer better customer service. All I want us free return to return these defective shoes they sent so I don't have to pay the expensive return fees. Terrible customer service. I will never buy from them again and they should be shutdown selling defective items.
Joe's New Balance Outlet is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.