Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave this business a deposit for work to be done on gutters. Deposit was taken, no work was completed. When asked to return deposit owner lied saying he returned but funds were never received. The business essentially stole $600 from me. Other reviews state the same, the owner is a fraud/scammer

  

  Business Response

  Date: 01/13/2025

  We informed the consumer that the machine broke & malfunction, and have provided the consumer a full refund of $600.

  Customer Answer

  Date: 01/30/2025

  In response to the most recent business response from For Valor Roofing- It was almost a full week before we heard anything about machinery not working properly, adding to the lie that they would have known about the equipment not working properly had they actually gotten to our job when they said they would multiple days prior.  The owner refunded half of the deposit and claimed he would only return the remaining funds when I remove the negative reviews posted about his business online. This complaint is not resolved and I am still owed $285.10. I can provide proof of transactions and screenshots of our conversation solidifying these claims.

  Thank you

  Customer Answer

  Date: 03/14/2025

  03/14/2025 AB:  Called consumer and left a vm regarding this complaint has been assigned to mediation. 

  03/19/2025 AB: Called consumer and left a vm. 

  03/31/2025 AB:  Called consumer and left a vm.  I will send a email to consumer to schedule a date and time to talk, consumer did not provide a email address to send the letter.  Closing this out as answered. 

• Initial Complaint

  Date:09/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, I contacted ******* ***** the owner of For Valor Roofing to replace my roof as it was damaged and leaking into my home. Contracts were signed, and 60% of the roof cost was paid via Venmo on May 6 2024 so Hampton could order the materials. 5/20/24 materials were received. Multiple times I was given promise of the roof being replaced, with specific dates told. ******* did not fulfill any of these and I had to contact him after those times elapsed, and there was always an excuse. See texts. In addition, there were multiple calls also placed throughout this timeframe.Monday 9/16/24 I called ******* frustrated with lack of communication and demanded the job be done. He made promises of it being done today, 9/21/24. I made 4 calls throughout the day, unanswered, and multiple texts until 9 hours after the initial contact ******* said the job wouldn't be done today and there was rain coming the following days. Since that text, multiple additional texts and phone calls have been placed with zero response.For Valor Roofing has been holding onto $3,736.39 of my money since May 6th, refusing to refund my money or perform the job I paid for after four months. There may be additional damage to my home I have not yet had inspected due to the leaky roof being left alone for this timeframe, and ******* has said multiple times that his other jobs were a higher priority and mine was consistently delayed.After now being ignored by *******, I feel as going through the BBB to report his hold over my money without completing services or legal actions are the only way I'll get the job finished or for me to get my money back to contract another company.

  

  Business Response

  Date: 12/03/2024

  This roof will be completed by next week, weather pending.

  Customer Answer

  Date: 12/10/2024

  Resolution is still not followed. There have been claims of the contractor going to do this job, but still has not been followed through on as promised. 

  

  Business Response

  Date: 01/16/2025

  We still have every intention on finishing the roof. As soon as the snow is melted we can hop on it asap. 

  Customer Answer

  Date: 01/25/2025

  Please do not close this complaint yet. The job has not been fulfilled and is still just empty promises. 

  Customer Answer

  Date: 03/31/2025

  022725JM. Left message for the consumer to return a call. 

  03012025 JM: Returned a call to *** ***** and Left a message for him to return a call. 

  031025JM. *** ***** left me a message stating that the contract call him to reschedule and was told he will be completing his current job in 3 days and then will start on working at his home. 

  031225JM: Spoke with *** ***** and he is going to text the contractor and ask for a *** on when he is coming to complete his job. 

  031425JM. Left a message for *** ***** to return a call to me. Checking to see if the roofing company show up.

  031925JM: *** ***** called me back and stated that the roofing company had called him and asked if they could start -(work or finish the project) within the next three business days as he was finishing up a ( Flat roof) job after the storm.  

  032525JM; Spoke with *** ***** and he stated the company is doing a very good job and is on site completing the work. 

  032625JM *** ***** call me and stated he wanted to thank the BBB for all or our help and getting things resolved and stated that the company is showing up everyday promise to finish the job with the right material.  

  033125JM. *** ***** call and requested to "Close" this complaint as the company is doing a great job in finishing up the project. Again, he thanks the BBB for all the effort and help getting this resolve. 

   

   

   

   

   

   

   

   

   

  030725JM: Follow up  with *** *****.

  
  

  

  Business Response

  Date: 03/31/2025

  022725JM. Left message for Mr. ***** to return a call. 

  0302025JM: Left message for Mr. ***** to return a call. :

  031025JM. Left message for Mr. ***** and sent him an email to return a call. 

  031225JM: Mr. ***** called stated to me he will reach out to Mr. ***** regarding finishing his project.  

  031425JM. Left a message for Mr. ***** to return a call to me. 

  031925JM: Mr. ***** called me back and informed me that he spoke with Mr. ***** regarding a date and time he can come out and finish the job once all the material has arrived. 

  032525JM; Spoke with Mr. ***** and he stated has delivered the material and the consumer home.  

  032625JM Spoke with Mr. ***** and he is working on Job to get things done and communicating with Mr. *****.  Should be finish with everything within the next day or so if it don't Rain. He would like this complaint **** as resolve or close. 

  033125jM Spoke with Mr. ***** and he stated Job will be complete today and would like this **** as "close or resolve".

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27th, 2024 the owner, ************************* and I signed a contract to replace 1 side of the garage roof. The contract states to reshingle the right side of the ***** (approximately 4 square), replace 1 piece of decking where a tree punctured the roof, all new drip edge and underlayment. After 4 weeks of delays (was told they would get it done the next day) ******* snuck in during the middle of the night, did a cheap patch job, and replaced 5 shingles of the wrong color. More than likely leftovers from another job. I had disclosed this in my seller's disclosure as a full right-side replacement with warranty and all the details in the contract. I did not authorize a terrible patch job and when confronted about it, I was told there is a minimum of $450 service charge. I didn't agree to a service charge and its not in the contract. He told me that was good enough and that no one wasn't going to buy the house because of this crappy patch job. Except I had to give the buyer a $1300 credit for the roof that he was supposed to repair. He had the audacity to tell me that the repair was good enough and we were just going to leave it at that! He is just going to keep all the money for the entire repair while providing a much cheaper patch.

  

  Business Response

  Date: 10/01/2024

  We have repaired the roof.  We tried to resolve this with him. He has since sold the house.  

• Initial Complaint

  Date:03/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/27/2023, $24,083.01... the check was given to For Valor Roofing to do the roof, siding, and garage roof, and a chimney cap, as of this day 3-20-2024 the garage roof has not been done.I have tried to contact ******* ***** by phone with no answer. Also on 3-15-23 I gave him a cerified check for $7000.00 for a down payment on a deck, on 1-5-24 a check for $5,000 and another check for $2,283.00 on 1-9-24 , my deck has yet to be completed.

  

  Business Response

  Date: 06/20/2024

  We are waiting on materials for the job and that we have been in contact with the customers. 

  Customer Answer

  Date: 06/20/2024

  Complaint: 21464026
  
  I am rejecting this response because: He has not been in contact with me and the subject matter. It has been 6 months since he has done any work on the deck.
  
  
  
  Sincerely,
  
  ********* ****

  Customer Answer

  Date: 07/08/2024

  Not only have I given him $24,000 for my roofs he also has $15,000 for a deck that had not been finished. I have hired another contractor to **** the old deck, which was made from pine and other cheap material not made for outdoor use. the new contractor tore down the old deck, deeming it unsafe and cheap material, otherwords he didn't know what he was doing. I have not heard from him in 7 months.

  Customer Answer

  Date: 07/10/2024

  In responce to your email July 5, the total amount on the roofs and siding was $34,000 and that was to do the house roof the house siding and the garage roof, and as of this date has not bee done. I have no other choice but to contact a attorney to retreive my money back for the garage roof and the deck.

  Customer Answer

  Date: 09/11/2024

  09/11/2024 AB: placed first call to consumer line was busy unable to leave a vm.  Sent a email to consumer through Outlook.

  09/25/2024 AB: Called consumer left a vm. 

  10/01/2024 AB:  Called consumer line was answered and immediately disconnected unable to leave a vm.