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Find a Location

Jimmy John's has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jimmy John's

      9347 Gravois Rd Saint Louis, MO 63123-4527

    • Jimmy John's

      1266 Jeffco Blvd Arnold, MO 63010-2138

    • Jimmy John's

      5720 Oakland Ave Saint Louis, MO 63110-1318

    • Jimmy John's

      10566 Baptist Church Rd Sappington, MO 63128-1303

    • Jimmy John's

      320 S Kirkwood Rd Kirkwood, MO 63122-6179

    Business ProfileforJimmy John's

    Sandwich
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Jimmy John's has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jimmy John's

        9347 Gravois Rd Saint Louis, MO 63123-4527

      • Jimmy John's

        1266 Jeffco Blvd Arnold, MO 63010-2138

      • Jimmy John's

        5720 Oakland Ave Saint Louis, MO 63110-1318

      • Jimmy John's

        10566 Baptist Church Rd Sappington, MO 63128-1303

      • Jimmy John's

        320 S Kirkwood Rd Kirkwood, MO 63122-6179

      Location of This Business
      9347 Gravois Rd, Saint Louis, MO 63123-4527
      BBB File Opened:
      1/16/2001
      Years in Business:
      23
      Business Started:
      1/16/2001
      Business Started Locally:
      7/24/2013
      Business Incorporated:
      7/24/2013
      Type of Entity:
      Corporation
      Alternate Business Name
      • Jimmy John's Sandwich Shop
      • Randy James, Inc.
      Business Management
      • Mr. Steve Schaeser, Site Manager
      • Mr. Randy McNulty, Owner
      Contact Information

      Principal

      • Mr. Steve Schaeser, Site Manager
      • Mr. Randy McNulty, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/01/2022

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      On Friday January 28th we called the Jimmy Johns at **** ***** ***** **, St. Louis Missouri, to place a lunch order. The lady on the phone stated it would be delivered in approximately 35 minutes.Our food never came, we called to check on the status of our order and was told that the driver had taken it to the wrong house and would be on his way to our home shortly, which he did finally show up 1:45 minutes after I placed the order. We had ordered turkey sandwiches with mayo, we did not trust to eat the sandwiches after being in a heated car for that long. We declined the delivery and called the store with our disappointment. Kristina told us she completely understood and would not want us eating the sandwiches after that long either, she said she would call the district manager and the home office to make them aware of the situation and they would call me directly, no one ever called to discuss this serious food safety concern, or to apologize for wasting our time ordering food from their restaurant.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Emily B

      1 star

      06/07/2023

      Horrible service, the girl got mad when I added to my order, and the manager didn't do anything about it when mentioned. Not going back to that location.

      Local BBB

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