Business ProfileforCaleres Inc.

The reason why I did not file a claim on BBB was because I did not need Allen Edmonds to refund me anything. Instead, Allen Edmonds needs to respect their client much better. First of all, when I visited local retail store, all the staffs who helped me were professional and friendly. Until I bought from Allen Edmonds' website. I bought 3 pairs from online but I only received 1 pair. The shipping box was large for 3 pairs but there was only 1 pair that I ordered in the shipping box. The tracking information also indicated package weight of 3 pairs so apparently ***** staff stole 2 pairs on the way. Contacted AE and shared my discovering, I specially told them that I was willing to help and testify if they talked to *****. The next business day, AE emailed me saying they had credit me for the 2 missing pairs but "recommended" me to use alternative shipping address going forward. Otherwise they would not refund if the package was lost again. They further indicated that AE was not responsible when the package left their warehouse. This is the first and only time I experienced such policy, even the **** individual seller would be responsible or at least talk to shipping company in such circumstance. So, I decided "recommendation" all my connections not buying from Allen Edmonds and will personally stay away from the company.