Business ProfileforGrimco Inc

Made a purchase with this company that was time sensitive. The wrong materials were sent to me, one of which was damaged. I immediately took photos and contacted my rep to advise that not only did they send an incorrect roll of material, but one was badly damaged in shipping. Upon receiving the images, the rep offered a refund for the damaged material and advised if I could use any of it, to feel free to, and that he'd issue a return shipping label so they could swap out the incorrect material for the correct material. Great. The correct material arrived a day later than promised, which ended up costing my company a significant amount of money, but in the end - we decided to let it be water under the bridge. Accidents happen. A month later I am contacted by Grimco's Accounting team, stating I owe them for an outstanding invoice. I advised that there should be no such invoice and explained the situation to them. After receiving a canned response I went through the entire story in detail and explained that the credit they were seeking to be reimbursed for was in fact a credit for the damaged materials (that cost more than the credit I was given) as a courtesy in exchange for not shipping a damaged roll of material back and forth. After another canned response where I felt unheard and bullied, I explained that in no way should I be expected to pay full price for damaged materials. 11 days went by and after several emails, phone calls, text messages, ect - I finally heard back from "*** **" and was asked to call back. She immediately went into a customer service script of "I'm sorry this happened but your account has been sent to collections and your account with us has been permanently disabled". I explained the story from top to bottom and asked what I possibly did wrong to deserve this treatment, only for the same scripted apology and eventually "everything that can be said about this has been said and i don't believe there's anything to add", and the call ended.