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Business Profile

Tax Return Preparation

Martin & Mattz Tax Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My taxes prepares filed my taxes January 31st over the phone , I then got a call back immediately stating that someone had already claimed me and my 2 children on there tax return. I then was told from my taxes prepare that I had to file by paper which I did so Feb 3 or 4th I cant remember the exact date. I then went to there office and filed paper and she mailed my return off. I contacted the irs after sending my return off letting them know that someone had claimed me and my 2 children and I was told to file by paper as I was told from my taxes preparer. They then told me that I had to send in a letter of explanation and a affidavit stating that I didnt give anyone permission to file me nor my kids. I exactly that. So I waited a couple weeks and one day I decided to check the website and it said that my refund was issued to a bank account March 8th a bank account that I never heard of or had access too. So I then reached out to my taxes prepares trying to see if they knew the bank account that it was sent too , they told me no. So I instantly reached out to the irs and I was told that the bank rejected it because I didnt have account in my name so they sent it back to the them. Which took about 3 weeks to get back to the irs. I was told from the irs that since I submitted the letter of explanations and affidavit that it was now under investigation and I could possibly wait 430 to get my taxes return. I am a single mother of 2 and I shouldnt have to wait on my money to get here because of something some else did unwilling. Ive been filing with these people for 7 years now and there the only ones that has me and my children information I feel as if its some fraud going on with them. The irs told the bank account it was sent to was the taxes prepares bank account but they lied to me and said they didnt know who bank account it was.

Martin & Mattz Tax Service is NOT a BBB Accredited Business.

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