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Business Profile

Tobacco Store

Sky, Smoke & Vape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

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Complaint Details

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  • Initial Complaint

    10/04/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On a coupled of occasions I have come into store and bought product that were combustible or needed to be refilled. When I took one of the devices home it blew up in my hand while trying to use it. Upon bringing said devices back and trying to get a refund, I was put onto a new device. I was charged for a new item and it had the same thing happen. Having spent money repeatedly and broken devices, I returned the most recent device and tried to get a refund. The owner refused to give me a refund and would only offer me a 50% discount on another item for the problems I've had.

    Business response

    10/23/2023

    THIS CUSTOMER BOUGHT A DEVICE FROM US.  HE CAME BACK LATER AND SAID THE DEVICE WAS BROKEN.  HE DID NOT BRING THE BROKEN DEVICE WITH HIM.  I ASKED HIM TO GO GET THE DEVICE AND BRING IT BACK.  HE NEVER BROUGTH THE BROKEN DEVICE BACK INTO THE STORE.  I OFFERED TO GIVE HIM ANOTHER DEVICE OF THE SAME TYPE FOR FREE.  HE DID NOT WANT THAT.  HE WANTED A MORE EXPENSIVE DEVICE.  I TOLD HIM I WOULD GIVE HIM HALF OFF OF THE MORE EXPENSIVE DEVICE.  HE DID NOT WANT THAT EITHER.  I ASKED HIM TO BRING THE BROKEN DEVICE BACK TO THE STORE AND I WOULD REFUND HIS MONEY IN FULL.  HE LEFT THE STORE AND CAME BACK LATER STATING HE FILED A COMPLAINT WITH THE BBB.  

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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 2

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

13216 Tesson Ferry Rd

Saint Louis, MO 63128-3840

(314) 270-8056

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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