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ComplaintsforSky, Smoke & Vape
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On a coupled of occasions I have come into store and bought product that were combustible or needed to be refilled. When I took one of the devices home it blew up in my hand while trying to use it. Upon bringing said devices back and trying to get a refund, I was put onto a new device. I was charged for a new item and it had the same thing happen. Having spent money repeatedly and broken devices, I returned the most recent device and tried to get a refund. The owner refused to give me a refund and would only offer me a 50% discount on another item for the problems I've had.Business response
10/23/2023
THIS CUSTOMER BOUGHT A DEVICE FROM US. HE CAME BACK LATER AND SAID THE DEVICE WAS BROKEN. HE DID NOT BRING THE BROKEN DEVICE WITH HIM. I ASKED HIM TO GO GET THE DEVICE AND BRING IT BACK. HE NEVER BROUGTH THE BROKEN DEVICE BACK INTO THE STORE. I OFFERED TO GIVE HIM ANOTHER DEVICE OF THE SAME TYPE FOR FREE. HE DID NOT WANT THAT. HE WANTED A MORE EXPENSIVE DEVICE. I TOLD HIM I WOULD GIVE HIM HALF OFF OF THE MORE EXPENSIVE DEVICE. HE DID NOT WANT THAT EITHER. I ASKED HIM TO BRING THE BROKEN DEVICE BACK TO THE STORE AND I WOULD REFUND HIS MONEY IN FULL. HE LEFT THE STORE AND CAME BACK LATER STATING HE FILED A COMPLAINT WITH THE BBB.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.