Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called AAA to get a tow of my vintage vehicle. Requested a flat bed. AAA sent Bee Line Towing. Driver used a winch and chain to pull the vehicle onto the flat bed which damaged the bumper. The cost to repair the bumper is $1,198.99.

  Business Response

  Date: 12/26/2024

  I already explained to him that it wasn't caused by our tow truck or any type of hookup we provided to him.  We are not going to accept responsibility for this.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/22/2024 at about 8am, beeline towing sent a technician on behalf of *** to my location to assist with the changing of the spare. The hard work was already done. I had loosened the lugs, I just didnt have a proper jack to hold the vehicle. *** sent beeline towing after several other contractors canceled the call. Beelines technician arrived and began to jack up my vehicle. He had the Jack in the wrong spot, caused some damage then had to let the vehicle down. At that point I began to record because I knew there would be an issue. He then proceeded to jack it up again. Once the spare tire was on, he apologized and left. Upon my arrival home, I noticed the damage to the bottom of the vehicle and door. I contacted *** they told me contact the tow company directly. Their owner *** ******** did not once apologize or offer a solution. His first question was why did I begin to record. At that point I knew this company would not take accountability for the damages caused. After he hung up, the technician called me stating I can take it to his cousins house because he was personally responsible for the repairs not the company. I then called *** back and filed a claim. Today, I went to get an estimate. I sent it to the owner and technician only to be disrespected again and have the owner tell me have my lawyer contact him. The technician told me the owner does not have insurance on his drivers.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On8/5/24 I called AAA to send me out a tow BEE LINE TOWING came out to tow my vehicle to the auto repair shop the driver from BEE LINE TOWING arrived I kindly explained to him what was wrong with the car and how to place it in neutral without the key I physically showed him as well he kept trying to get me to leave my keys in my car which I didnt understand because I was following him to the drop off location he had so many what ifs I started to get irritated so I left the keys in the car .. we arrive to the drop off location we both (the driver in myself) went inside to see where they would like him to place the car we go back outside he started my car up I could see the reverse lights come on I immediately start yelling out why did you start my car up he told me thats how the get the car in neutral I instantly made a report in a couple days later the auto repair shop called in said I need a new engine because of the timing change messed up on the car cause by the driver starting the car up 8/8/24 I reached out to beeline towing manger name ( ***) at 2:22 pm I explained everything from start to finish he said h*** get me a new engine but didnt ask the make or model or engine type I felt like he was been Sarcastic to get me off the phone Im very exhausted I feel like they need to pay and apologize for all the disruptions that was caused

  Business Response

  Date: 09/09/2024

  Ms ****** requested a tow service and upon our arrival technician observed oil pan was leaking bad. In fact there was a hole in it from running over something. This is why the tow was requested obviously. We have a winch cable on every truck so theres no need to ever start the vehicles up whatsoever. We are not liable for any motor damage and will not be replacing a motor for this customer. Liability falls on driver who ran over whatever punctured the oil pan!

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/24 I was involved in an accident. Bee Line *********************************************** was dispatched to the scene through AAA Roadside Assistance. When the tow truck driver arrived I provided him with the dealership ********************* located *******************************************************. ***** of where my vehicle was to be towed and he called back ***** mins. later advising that he was in front of an ***************** located at ******************************************************. *****. I clearly advised him that he was in the wrong location and provided him with the correct address of *************** in ****************** again. I provided him with specific landmarks to make him know exactly where he was going and he seemed to acknowledge it. Well, about 3 or 4 hours later, it dawned on me that I did not hear back from **** the tow truck driver and I called Bee Line *********************************************** and asked to speak with a Mgr. The man that answered was *** and he exclaimed that he was the manager and I asked if a **** worked there and he stated yes and wanted to know how I did I know his name and I stated, "He told me." Well, the tension mounted after I spoke to **** to learn the whereabouts of my vehicle and he advised that my vehicle had been towed to ********************* to an impound/storage facility!!!!! I was LIVID because I wanted to know why my car was towed there. Well, **** advised that he tried to call me because he couldn't locate the dealership, however, he couldn't recall when or what number he called, nor did he leave a message. I spoke back to *** (owner) of BeeLine and he was EXTREMELY rude and belligerent when I asked him about MY car and wanted to know if it was there in a secure place because it was towed to his storage yard without my knowledge or consent. Well, things went from bad to worse in a matter of mins. *** (owner) was yelling and a being difficult to talk to. My vehicle was there from Sat. until Tues or Wed. and was accruing daily fee that amounted to approx. $800-900!!! More details to share

  Business Response

  Date: 04/12/2024

  This vehicle was impounded due to the driver going to multiple locations and those locations were inaccurate and to stop wasting time with this tow we took it to a tow yard.  The conversation did go worse because the consumer did not understand that we could not continue to drive around looking for a location to take her vehicle.  We impounded her vehicle and the consumer did not want to pay the impound fees.  So, the consumer's insurance company wanted to come and get the vehicle.  The consumer wanted to come and get some belonging, so we allowed her to come and get her things but when she came to get her belongs she wanted to start folding clothes and it took her twenty minutes to get her belongs so, we needed her to move quickly in retrieving her belongings because I had other tows.  Her insurance paid the impound fees. The customer did not pay any fees.  

  Customer Answer

  Date: 04/16/2024

  See attached Word document for clarity.

  On 2/17/24, I encountered the worst customer service experience ever dealing with this company. Unfortunately, they were dispatched to my location through *** **************** after I was involved in an accident around 12:00 -12:45ish in the afternoon.
  Bee Line Towing & Recovery was dispatched to the scene through my *** Roadside Assistance.  When the tow truck driver, **** arrived, I provided him with the dealership ********************* located at ********************************************* Coeur, Mo. ***** of where my vehicle was to be towed.  The reason that wanted to have my vehicle towed to my local dealership was because I had a pre-scheduled service appt. on Tues., Feb. 20th  all prior to the collision.  ****, (Bee Line Tow Truck Driver) called me on my cell phone *************) about ***** minutes after he picked my vehicle up while I was still sitting idle at the accident scene until my parents arrived.  When I spoke with **** over the phone, he advised me that he was in front of an ***************** located at ******************************************. ***** per the information received from *** Roadside Assistance Dispatcher.  While speaking directly with ****, I clearly advised him that he was at the wrong location and shouldnt be in front of an insurance company and my reply was AN INSURANCE COMPANY????? And I asked, why are you there, you should be in ***********, NOT Florissant.    I looked up the address of his location online and it came up  with ************************* ************************* and I immediately  provided the tow truck driver with the correct address ************************************** ********************* in Creve Coeur, ***** a second time and explained that the *** Dispatcher must have gotten confused with the accident location, my home address and  made the assumption of her own that the dealership was in ********** due to my home address being in ********** or something., but she did not clarify the details and recorded the wrong address.  I then provided **** with specific landmarks, like the corporation ************** to let him know exactly where he was going, and he seemed to acknowledge it. 
  Well, about 3 or 4 hours later, around 4:30-5:30ish it dawned on me that I did not hear back from **** or anyone with a status update or the whereabouts of my vehicle.  I then contacted the ***************/ ***** Dealership and spoke to two representatives by the name of *** and ***** asking if my vehicle had arrived and they both advised that they had not seen a tow truck drop off any vehicles at their location.  This really began to worry me and caused a great deal of concern.
  I then contacted Bee-Line Towing after finding the number online to find out what was going on and the gentleman that answered was frustrated and irate when I began asking about MY vehicle and how did it get towed to his tow yard/ impound facility Downtown/*********** area when it should have been towed to a dealership in Creve Coeur that was less than 10 mins from the accident scene!!!!!!!!!!!
  I asked to speak with a manager and the man *** that answered the phone exclaimed that he was the manager and I asked if a **** worked there, and he stated yes and wanted to know how I knew the tow truck drivers name and my reply was He told me. He then provided me with Dougs cell phone #.  After I called **** asking about my vehicle with the expectation that it was being towed to my local dealership, he advised that it was taken to *********************************************************************************** ***** to the Downtown/*********** area to an impound and stated that he tried calling me but could not recollect what time or number he called, nor did he leave a vm msg.  So, how would I have known he tried contacting me prior to proceeding with dropping my vehicle off at the impound if he didnt speak directly with me.
   My vehicle was towed to an unknown location 30 minutes away without my knowledge or consent.  The accident scene and dealership were literally less than 10 minutes apart.  To add insult to injury, the owner *** was extremely rude, belligerent,disrespectful and unprofessional. By now, I was LIVID at this point because I had to call around and try and locate my vehicle and no one ever communicated my vehicles whereabouts.  I asked the manager why was my vehicle towed to his location and he angrily stated, *** his orders, he had my vehicle towed to his store yard and he then stated, " We are not going to drive all over town to find where you want to have your car towed and I advised him that I had already spoken with the **** (Tow Truck Driver) and informed him of the exact location of where my vehicle was to go.   He began yelling after I proceeded to ask him questions about MY vehicle and if it was in a safe place due to the window being shattered, and the drivers side door was unable to close shut due to the accident and the car was unsecure. I told him the way the entire situation went I didn't know what was going on and I wanted to know if my vehicle was there.
  On 2/21 when I was finally able to get my insurance adjuster to have my vehicle picked up following my consent to release it, the owner *** used harsh explicit language and profanity when I had to physically travel to his storage yard alone and gather my belongings since the vehicle was now deemed TOTALED by the insurance Total ********** following receipt of the photos.  My vehicle also sat on Tedsstorage/impound lot for approx. 4-5 days and before being towed by *** to their storage facility located in **********, *** ***** from Sat. 2/17 to Tues or Wed 2/20-21 while trying to work with the 3rd Insurance Adjuster (***) to coordinate and arrange on picking up my vehicle from the ** Market location.  
  In the meantime, each day the vehicle was there, it incurred daily fees amounting to approx. $800-900 that ********************* refused to pay.  *** wanted to collect from my insurance company, ***. He also rushed me off his lot with me being unable to gather ALL my personal belongings such as my license plates and other items in the truck of the car.   He then stated,I have to go now and lock up the gate, you have been here for 15 mins. and it doesn't take anyone that long to get their SH**" and told me to 'GET OFF OF HIS **** PROPERTY....... He slammed the door of my damaged car and proceeded to get in his tow truck to leave the lot. I called *** back on the following day to get more details about this fiasco and wanted to know why my car was towed to his storage facility and he stated, I am in the middle of something and hung up the phone on me.  I tried calling back several times with no answer. I then tried calling his cell phone # ************ and he then picked up and harshly stated, YOU NEED TO TALK TO YOUR INSURANCE COMPANY and hung up again!!!!
  *** was extremely difficult to deal with, which made matters worse.  What I need to ensure is that ******************* (***) **********, (owner/manager) of Bee-Line Towing & Recovery does not receive ANY form of payment related to this incident from or through my *** ***************** (Agent)/Total ********** associated with my insurance accident claim # *********. 
  
  I would also like to report the HORRIBLE customer service experience, inconvenience, and mental/emotional abuse that I as a customer had to undergo when dealing with the company negligence in their actions and failure to inform me as the customer any details regarding my personal possession, being my car along with other personal items, etc.  all while going through a challenging time with the accident and loss of my vehicle.
  *** Total ********** paid Bee Line Towing & Recovery *************** after my car was declared total and after the final settlement was offered.
  I honestly, do not feel the company should have benefited or received any payments related to or invoiced my insurance company stemming from this incident.  Due to how this incident transpired and escalated quickly was not warranted. ***, the owner of Bee Line Towing & Recovery Service should not have intervened to begin with since I had already communicated with **** (Tow Truck Driver).  I also reported **** conduct to *** insurance company for further investigation due to how I was treated as one of their loyal *** customers of 9 years and my suspicion of fraudulent activity and misrepresented claims to collect impound/storage fees in this case.
  My ************************************************************************************************************************************** reaching out to contact a tow truck via my *** customer Roadside Assistance Membership to have a tow truck dispatched to the accident scene.   Also, I was NOT folding clothes while removing my belongings from my car.  I did NOT have ANY form of clothing items in my vehicle. He may have witnessed me getting a blanket from my car while gathering all other personal items, but him stating I was folding clothing is a false accusation and he needs to retract his comments and state the truth. 
  As I conclude, ******************************* is NOT telling the truth regarding my car being impounded and me not paying the invoice. I wouldnt have been invoiced directly anyway for the service, due to this being a roadside service call via my *** membership through my insurance company and my involvement with an accident. THIS IS NOT THE TRUTH!!!!!  The resolve to this case is to have ******************************* offer an apology for his unprofessionalism and reimbursement to *** ***************** for any monies/fees received.
  

   

  Customer Answer

  Date: 04/20/2024

  Complaint: 21402645
  
  I am rejecting this response because:

  The owners' statements are NOT true.  I only provided one address of where my vehicle should have been towed and provided it directly to the tow truck driver ****.  I am not sure if **** just decided he wasn't going to drive to the correct location and reported it to his supervisor that he could not find the dealership even after I gave him the correct location.  I am disputing the owner's comments and him not being aware of the entire incident or perhaps **** did not relay the message and advise *** that he was given the right address.  I find it hard to believe that after I spoke with the driver that he didn't bother to call or let me know where my car was, and I had to find out myself by locating the Towing company and phone number online.  I even asked **** did he leave me a vm. msg. to let me know where my car was, and his reply was 'NO'.  I also asked him what # did he try and call, and he couldn't seem to remember.  *** had my cell phone # because I received an automated message prior to his arrival.  So, that lets me know that he did NOT call before proceeding to delivering my vehicle to ***'s tow facility. I am not satisfied with the company's or owners' response.  So, it sounds to me there was a major miscommunication and *** was not willing to listen or understand the entire story and just "jumped the gun" and ordered his driver (****) to just drop my vehicle off at his impound location.  Just to add, *** was rude from the very start when I initially called to ask about my car.  His attitude was less than professional and was handled in the same manner.  Please read the updated attached document for further detais.

   

  
  
  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/20/2024

  It seems that this has not been the first negative incident with Bee Line Towing & Recovery Service, LLC.  Reading through other customer reviews, it appears that some other customers have experienced the same type of unprofessionalism from *** as well.  Hanging up the phone, using profane language, yelling uncontrollably and being disrespectful.  Just to add, when a ***/********** representative tried speaking with him to make arrangements to pick my vehicle up from his location, she stated that he was yelling at her as well and she asked to speak to the District Manager since it was so difficult to get a word in with ************************.  See reviews on ******* Yelp, ******** of Commerce and other sites to validate the similar responses from other customers that have utilized this company.

   

   

  Customer Answer

  Date: 05/03/2024

  I am NOT satisfied and will not be due to the way the entire situation was handled.  The client is obviously trying to cover his steps and presenting false information and not disclose what was done and overall conduct.  I think this should be re-opened and re-investigated.  This type of behavior seems to be the way that the owner *** operates 

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took my car without giving me an invoice for what I paid for the car. When they did give me one, there was no price on it. The insurance won't pay for it, reimburse me, without the information. I have reached out to the owner of the company, and he is very unconcerned about it. He was actually a bit rude. Now he is refusing to give me one.