Complaints

• Initial Complaint

  06/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have been ordering towels from this company for years! I have been with them for 5 years, They have decided to start shorting us on towels, each bag should contain 20 towels, we are lucky if we get 15 in a bag, then they have the nerve to tell us to order more bags at the price of 20 per bag.

  

  Business response

  06/07/2023

  We met with ****** yesterday and explained the isuue with the bagger has been resolved. We issued her a $325.57 credit for services she wasn't satisfied with. She said she was happy with the fix. problem has been resolved.

• Initial Complaint

  12/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Premise: I bought a business with an existing contract (that i was unaware of) with clean uniform. As of March 2021 it expires(also unbeknownst to me). The Clean Driver has a deli worker ink a 6-year contract on my behalf (also unbeknownst to me). This person has zero authority and no titles. A competitor comes by and offers me 3 times the service for half the price. Being a struggling business owner, I am going to take the better deal. The clean driver tells me I have a 6-year contract, so I ask to meet with the route manager to work this out because he said "You didn't even give us a chance to compete" I give him the chance and he said, "There is no way he can do that". While telling me there is nothing I can do to get out of his service because it is signed by an unauthorized person. He basically wouldn't listen to what I had to say. Every rebuttal was "my general manager says you'll be getting a certified letter saying i have to pay them".

  

  Business response

  01/10/2023

  Dear Sir/Madam:

  Please accept this letter as Clean Uniform Company’s (“Clean”) response to the complaint submitted by ******* ******* on December 9, 2022 (ID ********).

  Mr. ******* is the current owner of ******* ****** located at *** ***** *** ******* *********** ** *****. On or about October 19, 2019, ******* ****** and Clean entered into a Service Agreement (Service Agreement No. ********) whereby Clean agreed to provide, and ******* ****** agreed to accept and pay for, all of ******* ******** requirements for certain Goods and Services, including uniforms, textiles, and industrial laundry services. The October 19, 2019 Service Agreement was signed by **** *******, had an Initial Term of 72 months, and included a clause stating it would automatically renew if not cancelled through written notice of non-renewal.

  On or about March 17, 2022, one of Clean’s employees met with an employee of ******* ****** named ***** *********. Ms. ********* represented to Clean’s employee that she was the Assistant Manager of ******* ****** (not a “deli worker” as the complaint suggests), and that she was authorized to make changes to ******* ******** account with Clean and sign a new Service Agreement with Clean. Clean agreed to make the changes requested by Ms. ********* and presented her with a new Service Agreement. Ms. ********* signed the new Service Agreement on March 17, 2022 as “Ass Manager.” The new Service Agreement became effective on March 22, 2022 when it was signed by Clean’s General Manager and has the same Terms and Conditions as the October 19, 2022 Service Agreement (including a 72 month Initial Term).

  The parties operated under the new Service Agreement until December 1, 2022. When Clean arrived at ******* ****** on December 1, 2022, Ms. ********* informed Clean that Mr. ******* had entered into an agreement with another vendor. Clean met with Mr. ******* on December 2, 2022 and again on December 9, 2022 regarding ******* ******** contractual obligations under the new Service Agreement. Mr. ******* informed Clean that he was going with the new vendor and Clean informed Mr. ******* that he would be receiving a certified letter (which is required by the terms and conditions of the new Service Agreement) with information regarding the amount of liquidated damages due for early cancellation of the new Service Agreement.

  In short, it is Clean’s position that the new Service Agreement is a valid and enforceable contract. But even if a court were to disagree with Clean, there is no dispute that the October 19, 2019 Service Agreement is valid and enforceable and would still have more than 2.5 years remaining on the Initial Term. Either way, Mr. ******* breached ******* ******** contract with Clean when he entered into an agreement with one of Clean’s competitors and cancelled his service with Clean. Clean sent Mr. ******* letters on December 12, 2022 and January 2, 2023 regarding this situation and explaining Clean’s position. Mr. ******* has not responded to either letter.

  Customer response

  01/12/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  The Clean Uniform Company is lying about me ******* ******* not responding to their certified mail. I, ******* ******* President of ******* ****** will upload receipts from the post office and a copy of the letter sent to service manager **** ******. The certified letter stated ***** has no title or authority to sign for ******* ******. I will also be attaching federal S Corp Tax form containing officers of ******* ******. I can also provide documentation that nobody ever in the history of my business has or had the authority to sign for ******* ****** other than me the president who is 100% shareholder. All of my employees are handwriting testimonies to prove this. These testimonies will be included in the certified mail I am sending to your attorney.
  

  Please note I responded with 24 hours of Clean's response.
  

  Clean waited over 30 days to respond to my complaint.
  

  I responded to their certified mail with the allotted time slot. 
  

  Yet, they lied on a public forum and said that I did not. 
  
  
  Sincerely,
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩