Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ventured into Affordable Auto Credit about mid-March with the intention of purchasing reliable transportation to get me back and forth to work, and everything in between. I do feel that I was intentionally taken advantage of as I was sold a car that had problems that would not be noticeable until after having been driven ***** mins. As a result, I was not able to catch this problem during my test drive. It was my belief that the dealer was fully aware of this, as the car was sold AS IS NO WARRANTY without an option to purchase one. I remember the dealer muttering under his breath 'you not getting a warranty on that'. I have had the car now a month and it almost immediately began to *************** at streetlights when I get off of the highway. I took it into a repair shop, and had diagnostics pulled but they didn't find anything. However, they removed the oil cap from the engine, and showed me where torrents of air where *******-up from the engine case, which they said is a sure sign of internal engine damage.I had every intention on being a repeat customer with **********************, and wanted to show how reliable a customer I was by paying off the car within the 2nd month after I purchased it, but they chose to just cheat me instead. I would like them to either fix the issue with the car or give me the option to exchanged it for another with warranty.

  Customer Answer

  Date: 05/02/2024

  Yes, I wanted to further state that the total cost of the 2009 ****** Corolla I purchased from Affordable Auto Credit was $5,554. I received $600 trade in value afterwards on my 2009 ********** Passat, and paid an additional $1,400 down payment to round out the $2,000 required to obtain the vehicle. I have since then made one car note payment of $156 on April 20, 2024, and my next payment is due May 05, 2024. The current approximate total of the loan is $3,445, which I had planned to pay in total May 05, 2024, but the car is imply not worth it with an estimated 2-months worth of driving life left in the engine.

  

  Business Response

  Date: 05/10/2024

  Better Business Bureau,
  
                  We are responding to Cornell Bonds complaint # ********. ************ had an issue with a vehicle he purchased from us on 3/20/2024. ************ made no attempt to contact us regarding this matter before filing this complaint. We were able to contact ************ and explained that all he had to do was call and we would have taken care of him. We have since fixed his vehicle and ************ is very pleased. We believe this case is closed and ************ said he would be getting in contact with you to tell you the same.
  
  Thank You,
  *************************
  President

  Customer Answer

  Date: 05/10/2024

  I received communication from Affordable Auto Credit shortly after my complaint was entered. Judging from our previous exchanges I had no reason to think that he might ultimately not be any different than any used car dealer, but I was surprised how willing he was to rectify my concern. I really did think that ultimately, I had been taken for my money, but I was wrong. Affordable Auto Credit swapped out the defective motor with one that was in far better condition to the one previous. Also, in an effort to make the transition smooth for me, they worked it out where I had a rental car I could use until the work was completed some days later. I retract my complaint made previously and feel more than confident with doing business with affordable Auto Credit in the very near future. 

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guys are nice when they are selling the vehicle. It was nice to hear that the reviews that are good for this dealer come from his crossover business - rental to car purchase - he owns both and apparently good reviews are necessary. So here's the real - bought a car for my son in *******, paid over price for it, obviously. All good. It was ******* and snowing. We took the car home, noticed a few issues, texted the dealer and was told they would get back. VSA doesn't work, freon was filled yesterday and is already out today. I bought a year warranty expecting to get something in the mail, never did. So this is where we are now - it's apparently my fault I didn't get a text back for when to bring the car - tried to fix it on my own bc I'm MISSING the warranty I paid for, called the dealer and I'm cute names but I still have two issues they sold me with that I don't have a warranty to cover. So great. Thanks. My recommendation is to take your $8.8k to a more reasonable and responsible dealer.Update: My salesperson, ****, graciously said he would go half and half with me on the repairs that weren't completed before the car was sold to me. He thought I was funny when it made me mad.Here's what I think, if you have enough money to pay cash for a car, still go elsewhere to a reputable dealer. I happen to like small and local and I got burned by this particular dealer. The excuse is that he was in the hospital and wasn't going to respond to me but my son was also in the hospital bc we were abused for 4 years and that's inexcusable to the dealer. Sounds fair. Thats a workable business model. Please see below for my texts without a response from the time I bought the car to when I stopped hearing from them.

  

  Business Response

  Date: 05/01/2024

  Dear Better Business Bureau,
  We received your complaint by ************************* ID ********. We do not understand Ms. ****** complaint. As you can see thanks to the text messages ************** provided we asked her to bring the vehicle in several months ago. For whatever reason ************** did not do this.
                  I am the owner of Affordable Auto Credit. I personally spoke with ************** at the time of purchase and provided her with my cell phone number. She never once called me concerning this.
                  ************* purchased the vehicle as is on January 18th 2024 for $7800.She did buy an extended warranty but the warranty only covers the powertrain not the air conditioning. Even after explaining this to ************** we still offered to help her with the air conditioning issue. At first she agreed but later changed her mind stating she wanted to look at her options.
                  We want ************** to understand our offer to help her was a goodwill gesture. We ask that she please not be hostile with someone trying to help her. The vehicle did not have the air conditioning issue prior to her purchase. If it did she would not have purchased the vehicle. With all that being said we still welcome ************* to bring her vehicle to us so we can help fix this issue.
  
                                                                                                                                  Thank You,
                                                                                                                                  *************************
                                                                                                                                  President

  Customer Answer

  Date: 05/02/2024

  I bought a ***** Civic in Jan 04. We immediately had a problem with the compressor. I bought a powertrain warranty but it does not cover the compressor. He screamed at me when I asked him to repair. the vehicle He called me crazy when I asked him to repair. I felt fearful of him.

  Customer Answer

  Date: 05/17/2024

  My complaint has not been resolved, it is not acceptable to have to pay $1800 at another repair shop when i have already paid $7800 for the vehicle. I was not aware the compressor was not working when we purchased the vehicle. 

  Customer Answer

  Date: 05/17/2024

  Owner told me that he if I removed my complaint he would fix my car. 

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put $1500 down a 2003 Pontiac Montana from Affordable Auto Credit on December 30, 2022. I write this review on June 9, 2023 and I am now going on 3 months without being able to use the vehicle. The vehicle drove great until the beginning of April 2023, when I started dealing with over heating issues. I've replaced the radiator, water pump, and thermostat. Between labor and parts I have spent well over $1,000 on a vehicle that hasn't lasted me over a quarter of a year, while attempting to save for another vehicle and pay this car note. Not to mention having to pay for ride sharing apps in order to move my family of 5 around. I've called and spoke with **** ****** who directed me to an auto shop and told me to tell them he sent me. When I called them they said they wouldn't be able to get me in until a month later and stated that he had no affiliation with AAC. I then called **** back immediately after that and he said he would call the shop and get back to me. That was over a month ago. At this point I have no idea what to do and I was told to leave a review about my experience with the company here since my calls haven't been returned but I surely receive my 'late payment' text messages if I'm a single day late on a payment.

  

  Business Response

  Date: 06/21/2023

  This is in response to dispute # ******** filed by ****** ********.  Mr. ******** purchased the vehicle in December of 2022 and signed off for no warranty at the time of purchase.  The vehicle was sold as is.  We have included the contract with this letter that verifies this.

  I spoke with Mr. ******** about helping him fix his vehicle.  He was offered a repair contract which he can pay back at the end of his loan.  He has agreed to said repair contract.  Mr. ********'s vehicle has been towed to a repair shop and is currently being fixed.  We believe Mr. ******** is quite satisfied with this arrangement.  If you have any questions regarding this please feel free to contact us at *************