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Business Profile

Used Car Dealers

Jim Butler Fiat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Reviews

Customer Review Ratings

1.33

Average of 3 Customer Reviews

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Review Details

  • Carol S W

    Date: 09/13/2024

    Purchased 2017 Buick Encore 9/13/2023. Salesman *************************: tires need to be replaced in 6 months. A month after purchase, put car in reverse & heard a loud metal clanging sound, that time only. Often, - sounds like tire was going flat. But could see nothing wrong. Unfamiliar w/push button type starter: either sitting in traffic or putting it in reverse, the car would "jump". Had scheduled an appointment w/Jim Butler Fiat for 12/12/23 but also took it 1st to ****** *********** on 12/11/23. Emphatically asked who had last worked on my brakes! Nobody apparently. L Front Caliper Bolt - missing, all other bolts were loose. Estimated parts & labor on R side License Plate Lens, Front Loaded Struts, Sway Bar Links, Alignment & 4 tires. A friend/former GM employee explained that if ******* fell off could have killed me. After appointment, on 12/11/23, had arrow, as turning, cars coming up over hill. Turned too sharply into ******* on Kirkwood. Hit median. Driver side front & rear tires both blew out. Hartland Towing man opinion -probably original tires from 2017:all 4 - bald & 2 w/ dry rot. Towed to Jim Butler Fiat, which then fixed 4 things needed. ********************* did offer an affordable option on 4 new tires. All but tires were covered under warranty. *** Butler did reimburse me for expense at ****** & through *********************, said this never should have happened. Nothing formal was done, **to my knowledge. March '24, noticed had no horn, which they fixed. Brought to car to Jim Butler Outlet to address the "jump"; referred to *** Chev where ********************* was **Fantastic**. **** was a hard *********** shouldn't be doing that (what it had done almost since day 1). Confirmed transmission needed to be replaced & NAC offered a very affordable option on a used transmission. Hardly think all this qualifies as "As is" condition. All they have done is send surveys. Have told them all this **twice**, with no response, just more surveys, hoping I'll change my rating.

  • Cynthia R

    Date: 04/18/2024

    I thought this was a great and reputable company to purchase a truck, and my assumptions where very wrong. I purchased an 2018 Chevrolet Traverse and when I finally had a chance to see the truck it had an accident on the rear back bumper and tail light was out exhaust system not working properly because of the tail pipe that was hanging down because of the accident on it, they would not repair so, driving for the last five months flex pipe broke and now the truck sounds like 5 18 wheelers rolling by. I'm just trying to get another truck and move on.Please help if anyone can.My annual income is under ****** my car notes is 625.

  • Pkk K

    Date: 10/31/2023

    I bought a 2007 ****** Sentra and after a month had to bring it back for repairs - my complaint is on the communication of the manager and service provider - when buying a car from them please make sure to have it inspected as mine is causing me issues - plus, trying to get any updates from there is near impossible, and don't think you will get the manager to call you back (i left several messages and never got a call back) Be cautious buying from this place - if you do, make sure you are ready for them to sell you a car that probably hasn't been checked out and then neglect you when you need repairs done Thanks

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