ComplaintsforQ and A Motors LLC

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Q&A motors do nothing to make sure the cars they have are in tip top shape they only care to line their pockets. They sold me a car that had a check engine light on the same day I left the lot, but it went away so I didn't think too much about it but the next day it came back and went off again. I drove it up until my knee surgery date which was April 24th and i didn't drive my car very much after that. fast forward to the 30th of May I took my car to the Audi dealership to see what was wrong with my vehicle needless to say my car has ****** dollars in repairs i took it back to Q&A motors they said they Can't do anything and I requested a collateral exchange because Arrow finance the people that financed my car told to request a collateral exchange and the said they can't because of the car having no warranty. Q&A Motors said and i quote "they (Arrow Finance) know this we don't do collateral exchange because we sell the cars as is". So I'm stuck with a car that I can't drive its idling really rough it just undrivable. They said and i quote "they will have their Audi mechanic to come fixt it" it's been a full month since and I haven't heard anything from anyone from Q&A motors. To put things into perspective I bought the car April 5,2024.

  

  Business response

  07/24/2024

  Dear ***********************,
  
  Thank you for bringing your concerns to our attention. We understand the frustration you are experiencing with the vehicle purchased from Q&A Motors on April 5, 2024, and we appreciate the opportunity to address your concerns.
  
  
  Missouri Dealer Requirements and As-Is Sale:
  In accordance with Missouri law, particularly subsections ******* to *******, and as disclosed at the time of purchase, the vehicle was sold on an "as-is" basis. This means that the vehicle was sold without any warranty, either expressed or implied, and the responsibility for any repairs or defects rests with the buyer once the sale is completed.
  
  
  Safety and Emissions Inspection:
  As required by Missouri law, the vehicle underwent a safety and emissions inspection before the sale was finalized. The completed inspection ensures that the vehicle met the state's safety and emissions standards at the time of sale. This inspection fulfills our legal obligations under Missouri law and confirms that the vehicle was in compliance with all necessary regulations at the time of purchase.
  
  
  Wear and Tear Items:
  It is important to note that all the items needing repair are considered wear and tear, which are common in pre-owned vehicles and not present or apparent at the time of purchase. These types of issues typically arise from regular use and are the responsibility of the vehicle owner to address.
  
  
  Mileage and Post-Purchase Responsibility:
  In accordance with Missouri law, particularly subsections ******* to ******* at the time of purchase, the vehicle's mileage was *******. Upon returning the vehicle to us, the mileage was recorded at *******. According to Missouri law, after 10 days or ***** miles from the date of purchase, whichever comes first, the selling dealer has no responsibility for the vehicle. This provision further supports our position that we cannot assume responsibility for any repairs needed after this period.
  
  
  Dealer Policy on Repairs and Warranty:
  Given the as-is nature of the sale and the fact that all legal requirements, including the safety and emissions inspection, were met, we are unable to cover the costs of any repairs. This policy aligns with the terms of the sale and Missouri state law.
  
  
  Moving Forward:
  While we cannot assume responsibility for the repair costs, we are still committed to assisting you within the boundaries of our policy. We can offer the following:
  Diagnostic Support: Our certified mechanic can provide a detailed diagnostic at a reduced rate to help you better understand the necessary repairs.
  Preferred Rates: We can refer you to trusted repair shops that offer competitive rates for the required work on your vehicle.
  We regret that we cannot provide the resolution you were hoping for, but we hope these alternative options can be of some assistance.
  Thank you for your understanding.
  
  
  Sincerely,
  *********************
  Owner
  Q&A Motors

• Initial Complaint

  03/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Business has not delivered my car title. Car has been paid in full - I am the legal owner of the car. There is no lien on the car. They will not send the title.

  Customer response

  03/25/2024

  Hello,

  I have been talking with the dealership and they are currently working on the issue. I would just like to withdraw the complaint for now. 

   

  Thank you,

  **************************;

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I just bought my car and it is already in the shop. I feel like they lied to me when we test drove it. The car would back fire in lower gear when you fully pressed the gas. They told me that its a feature of the car and the rpm were limited in lower gear. They also told me that all it needed were new spark plugs or coils packs. Its giving a misfire coded at the mechanic and they are saying its a cam shaft sensor and there&#**;s no way that they would not have known that it wasn&#**;t just a spark plug. He also said it could be a spun barring.

  Customer response

  02/09/2024

  The issue has been resolved. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Pick up truck from Q & A Motors on Jan 9th ****. When I took the truck for a test drive the "Service 4 Wheel Drive" light came on. I asked about if the vehicle has all ************** even with this light on? I was told yes it passed everything but they will address the light before I picked the vehicle up. The dealership encouraged me to go get the check to pay it off and they will have the light corrected by the time I returned. I explained that I did NOT want to buy a vehicle with a warning light on. When I picked the truck up there was a different light displayed service tire monitor system, I was told that the light was displayed because of the cold temperatures outside, my *********** took the truck and put air in the tires. Also while I was picking the truck up I was told that the truck passed its safety and emission test without any issues. Two days later I drove the truck for the 1st time really and the " Service 4 wheel drive" light came back on, I was unable to turn the wheel to the left or right so I drove the truck right back to the dealership. Upon arrival the service person acknowledged that the sensor needs to be replaced and it may take a few days. Now it has been over a ************ are no urgency to repair the issue of the two warning lights nor rectify the issues. I am in need of this truck to work as I have an important appt 1/29/24 I am forced to rent a truck because this truck does not make turns. I want the truck that I paid $11,300 to be fixed at the dealers expense. I have uploaded all pictures as evidence. Also I am not sure why the temp tags have 1/7/24 on them and I didn't buy the truck until 1/9/24.Vin #***************** 2009 Silverado, I have full coverage insurance on the truck but I haven't registered it yet because I question if it safe to drive. The dealership encouraged me to take the vehicle home and everything should be ok, but I am uncomfortable with paying $11,300 for a lemon truck, *********** ***********************************

  Customer response

  01/27/2024

  I spoke with the dealership and we came to an agreement on repairing the truck. I would like to cancel my claim against them with no further action needed. Thank you for you assistance. 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When the salesman first started the car there was a slight rattling noise with the engine. Right away the salesman said that it was normal and would go away after engine was warmed up. Also on the road test, the car ran good but an engine malfunction light came on and the salesman said it was nothing to worry about, that it was just a maintenance light that needed to be reset. So the salesman said they would change the oil and reset the engine malfunction light. So, when I picked up the car to take it home which was on Aug. 15, 2023, on the way home the engine malfunction light came back on. So as soon as I got home I called the salesman and told him the light came back on and he told me that his mechanic must have forgotten to reset the light which is not true because I found out it could not be reset because the turbos ended up being bad and would have to be replaced. It had an engine malfunction code for a low turbo boost which the repair shop diagnosed with their scan tool. Also driving the car for a few days, the oil pressure low message came on saying it had low oil pressure on the message board to immediately pull over and shut the engine off. That was on the 20th of August, five days after buying the car. So I had the car towed to the repair shop to get all these problems checked out. I called the salesman that sold me the car and he told me they would not help me out and it was my problem. Now, I am sending all the repairs and diagnosis they had on my car. They had the car for two weeks to diagnose the car or fix some of the problems but I could not afford to have the turbos replaced at this time. The turbo replacement was $8,602.00. The salesman&#**;s name is ********. I did not get his last name.

  

  Business response

  10/07/2023

  To Whom it may ************** August 12th Mr. ******* came into our establishment to look into purchasing the 2009 *** 535i Vin# WBANV93569c134524. Mr. ******* did indeed drive the vehicle with the sales agent, after their test drive, my agent made me aware that a warning indicator popped up on the test drive. To which we stated to Mr. ******* that we would remedy whatever fault message the vehicle was displaying, Mr. ******* agreed to the terms and placed a deposit on the vehicle and stated that he would return and make the purchase after the problem was addressed. On August 15th Mr. ******* came in to our facility and gave us his approval of the faults being remedied. 
  
  
  After Mr. ******* purchased the vehicle that evening I received a call from Mr. ******* stating that the vehicle had a warning light that came on. We advised Mr. ******* to take the vehicle in to a shop that can properly diagnose the faults. We didnt hear from Mr. ******* for a couple of weeks. Mr. ******* then contacted us in regards to the diagnosis and he stated that the turbo needs to be replaced on the vehicle and give us an estimate of $8,000 in repairs. After looking into the repairs needed to the vehicle, we got an estimate of 975 from an independent shop that we use for any major repairs, we advised Mr. ******* to bring the vehicle to us so that we can have a 3rd party shop confirm the issues. Mr. ******* denied our request which was very suspicious because when we sold the vehicle with safety and emissions inspection. Which completely debunks Mr. ******** claim that issues were present at the time of sale. If the turbo was truly bad at the time of sale, the vehicle would not have passed the emissions inspection. Considering that there was roughly 200 miles put on the vehicle from time of purchase to time of diagnostics, and considering that the turbo is an item that can fail on a vehicle at any time depending on how the vehicle was driven. 
  
  
  With all the matters of the fact presented in this case, with Mr. ******* denying us the ability to have the diagnosis confirmed by the 3rd party repair facility, leads me to believe that Mr. ******************* looking for a reasonable solution to the problem because the 3rd party shop we called and requested a turbo replacement quoted us roughly $975 for the entire job.
  
  
  Considering that the we sold the vehicle with inspections performed and the vehicle was driven over 200 miles due to the nature of how Mr. ******* conducted his responses we would like to point out that the vehicle was sold as is and will include copies of all documents absolving Q and A Motors of any repairs Mr. ******* is requesting. Under ******** code ******* subsection ******* we provided the customer with state compliance safety and emissions inspection, clears the dealership of any requests for repairs after the purchase of the vehicle. Considering the issue being a turbo which is considered a wear and tear item, we can by law deny any compensation for the repairs but due to how I operate this business, we can help in directing Mr. ******* to the proper repair shop that can do the same job for a fraction of the price. At most I can request to cover 50% of the repairs based on the third party shop we requested.

  Customer response

  10/27/2023

  They lied about everything they put down.  I had to take my car to a dealership to get it checked out and they told me I had to replace the turbos totaling over $8,000 for the repairs.  I told the dealership this and they said they were not going to do anything about it.  It costs me $1,300 just for this diagnostic on the car plus it had other problems, oil light came on.  I am doing the job myself because I am a retired mechanic so I am out of $3,000 for the parts alone.  The dealership said they could get it done for $975.00.  If you call any shop there is no way they can get it done for $975.00.  So I am in it for over $4000 now just for repair of what I had done at the *** dealership and for the turbos.

  Customer response

  11/07/2023

  I would drop the compliant if they would just settle with me for $975.00.  The same amount they could have done the job for.  

  

  Business response

  11/09/2023

  Mr.  ***** and one of our Sales man had miscommunication.  I spoke to both parties and we have come to an agreement to reimburse ************** a check and he is coming in tomorrow to come and pick up the check up.  

  Customer response

  11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The original transaction took place on 2-28-23, I test drove the vehicle and asked as many questions as I could. **** the individual who sold me the car assured me that they had checked everything out it was good there were no issues with the truck. I started reaching out on 3-6-23 because I had to go up there and bring the remaining amount of the down payment. I was told he would give me a call as soon as he got back in the office. I informed them that the vehicle was cutting off while I'm driving and I also presented them with a copy of the diagnosis that was done and still received no response, so then I had to replace the part it was the brain of the vehicle. I spoke with 2 separate mechanics that indicated this was an issue before I purchased the car and once the part was changed the diagnostic was ran again in an attempt to clear the check engine light that is when an additional issue was found since the brain is now working properly and that causes the vehicle not to fire properly. As well as I also have to put brakes on it because they are already bad. All of these things are expensive and from the impression I received all of these things would have been caught during the initial inspection of the vehicle. He has not contacted me I was within the 30days when I originally contacted him with the issues and yet still today have not received any contact from them at all.

  

  Business response

  07/18/2023

  We sold the car as is; offered but the extended warranty was declined.  Safety and emissions were done at the time of the sale.  No issues at the time purchase; consumer test drove the car prior to purchase of the car.  Everything was disclosed at the time of the sale.  She waited several months before coming back to us; we cannot help her at this time.

  Customer response

  08/02/2023

  I actually reached out prior by going to the lot I even left a message with my number both times I went and no one but the guy’s cleaning cars were there I spoke with a mechanic and was told if it was placed on a diagnostic tester it would have shown the issues and I was well with in the 30 day time frame I even called several times with no answer and the voicemail was full I am still dealing with car issues on this vehicle. I was even there the Monday after to make my remaining payment for the credit card machine fee and **** wasn’t there I was told he hasn’t been there anytime I went there.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a car on October 14th. The advertisement said that the car comes with full safety inspection and emissions test. After I purchased it, I asked for the inspection and emission paperwork. They gave me title and bill of sales and the safety paperwork but not emissions. They told me the battery was unplugged and that I had to drive it for 50 plus miles before they can give me the emission test paperwork. The engine light came on the same day I bought it. They are not wanting to take care of this situation. They are telling me they are busy and don't have time to fix it.

  

  Business response

  11/16/2022

  We sold the car as is and he signed off on that.  There were no check engine lights on when he left.   We only did safety inspections for him.   I will reach out to him to assess the car and determine what the issue is.

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