ComplaintsforSmart Buy Car Sales
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** signed a document agreeing to replace the vehicle’s catalytic converter within 30 days of purchase, so it would be able to pass inspection before the temp tags expired. When I brought it in for repairs, he claimed he’d ordered the wrong part and told me it would be there in about two weeks. One week later, he called me & falsely accused me of not paying my car note. During this harassing call, I inquired about the car part & he rudely informed me he was solely calling in regards to payment. Over one month later, there’s been no attempt to rectify the situation. I purchased a warranty, but that’s of no use. By the way, in the state of Missouri, it’s illegal for a dealer to sell a car that won’t pass inspection. They have a cute little arbitration clause in their contract, but they don’t seem to comprehend that only applies honest situations.Business response
05/02/2022
Dear Ms.
I want to take this opportunity to thank you for expressing your concerns regarding your experience with your used vehicle.
Please allow us to sincerely apologize for any frustration that you may have experienced in your attempts to resolve this matter, and we thank you for your patience.
According to your statement of the concerned such as:
Issue with your vehicle after purchase specifically check engine light came on.
According to our dealership records , customer purchased the vehicle from the dealership without any dealership warranty (SOLD AS IS) , however customer has a warranty (service contract) through a third party “please refer to contract with lender for warranty details “. We informed the customer that to find any shop that have availability in the area since the warranty company works with any repair shop.
If you have any questions, please feel free to contact SmartBuy St Louis location at ************.
As always, we appreciate your business.
Best Regards,
Your Customer Service TeamCustomer response
05/03/2022
Complaint: ********
I am rejecting this response because:
The agreement was made prior to purchase. There was a document signed & I have audio recordings of the initial promise AND the phone call when I brought my car to be serviced, only to be told the wrong part was ordered and the new one would be in soon. The warranty company is fraudulent, and of no assistance. That discovery has been submitted to the attorney general as well. The next step is criminal prosecution.
Sincerely,
***** ******Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a car from Smart Buy Auto Sales in October. November 3 i got an oil changed. January 3 i got another oil changed February 3 i got a top off. February 25 my motor went out the shop i took it to said it wasn't any oil in the car. I have talked to **** at Smart Buy Auto Sales about 4 times. I was told i can not get another car. I need another car this is unacceptableBusiness response
04/04/2022
Thank you for forwarding the complaint regarding the Vehicle purchased at the SmartBuy St. Louis store located in St. Louis MO.
In the complaint, Customer states that the Vehicle had mechanical issues days months of purchase.
According to our records , customer has purchased warranty from third party that would cover repair.
We did, however, reminded the customer to check with her warranty for her coverage .
SmartBuy appreciates the opportunity to respond to this complaint, and address customer’s concern.
Sincerely,
SmartBuy St Louis Customer RelationsInitial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Ford Escape on Friday, March 4. It stopped working 4 days later. I paid $8000 for. The car is stuck in reverse. I contacted the company and they said they will not help me.Business response
03/10/2022
Thank you for forwarding the complaint regarding the Vehicle purchased at the SmartBuy St. Louis store located in St. Louis MO.
In the complaint, Customer states that the Vehicle had mechanical issues 4 days after purchase.
According to our records , customer refused to purchase extended warranty at time of purchasing the vehicle.
because she declined the optional extended service plan at purchase, she would be responsible for the repair costs. We did, however, offer to look at her Vehicle. At that time, Cunsumer stated that she doesn’t trust SmartBuy.SmartBuy appreciates the opportunity to respond to this complaint, and address customer’s concern.
Sincerely,
******* ****** ******** *********Customer response
03/14/2022
Complaint: ********
I am rejecting this response because:
He's refusing to fix it. I told him my car was down after 4 days. I asked him if I can have another car up there and he told me no. I only had the a car four days. I gave him $8000 for the car and I don't have anymore money. I don't see why I can't trade it in for another vehicle.
Sincerely,
******* *****Business response
03/14/2022
In the complaint, Customer states that the Vehicle had mechanical issues 4 days after purchase.
According to our records ,customer purchased the vehicle AS IS without any warranty customer refused to purchase extended warranty at time of purchasing the vehicle.
because she declined the optional extended service plan at purchase, she would be responsible for the repair costs. We did, however, offer to look at her Vehicle. At that time, Cunsumer stated that she doesn’t trust SmartBuy.
SmartBuy appreciates the opportunity to respond to this complaint, and address customer’s concern.
Sincerely,
******* ****** ******** *********
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Contact Information
9601 St Charles Rock Road
Saint Louis, MO 63114-2623
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 7:00 PM |
|---|---|
| TTuesday | 9:00 AM - 7:00 PM |
| WWednesday | 9:00 AM - 7:00 PM |
| ThThursday | 9:00 AM - 7:00 PM |
| FFriday | 9:00 AM - 7:00 PM |
| SaSaturday | 9:00 AM - 5:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
13 total complaints in the last 3 years.
6 complaints closed in the last 12 months.