Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 ***** equinox from South County Auto Plaza on July 30th 2024. After a few weeks my engine began to stall out and shut off when idling. SCAP referred me on 8/27 to ********************* where they replaced my fuel injection pressure sensor. The Problem persisted after and the engine failed. I had to tow for a diagnosis on 12/02 and then again to Chevrolet 1/13 for a deconstruction of the engine for my warranty. Which cost $2000 out of pocket. After deconstruction I was told the warranty would cover nothing because the engine did not have enough oil. ***** confirmed it was removed for deconstruction. ***** stated that the ************************************************************************************************************************************************* contact with **** and they have never returned any of *****'s calls, and only kept minimal contact with me over the insurance dispute.

  

  Business Response

  Date: 03/05/2025

  **** ******** took his vehicle to a ***** dealer when it quit running. They determined that the engine locked up. The ***** store called in a claim to Mr. ********* warranty company they came out and checked the car then declined any claim and said there was no oil in engine and that caused the engine to lock up. We spoke with the ***** dealer and called our *** for the warranty company to try to help  but they are saying the damage was caused by neglect. This issue is now between the ***** dealer the warranty company and Mr. *********************

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2019 Dodge Charger February 1/2025. $1800 down then split trade with our ****** kicks. By Monday we realized some issues and took it back for them to fix. They said nothing was wrong. We took it to our auto body shop getting a $1700 bill for repairs to include a catalytic converter. Told dealership as well as sent invoice. Told we couldnt do anything until the DM got back from vacation on Saturday the 7th. ** offered to upgrade the warranty to cover repairs at no cost to us. While in our auto body shop (waiting on DM) the car was vandalized in the lot. Lot wasnt covered, we paid $250 for repairs from vandalism. Took car to *** credited shop intending to get all repairs covered by upgraded warranty only to find out the only thing theyd cover was a thermostat. We were charged another $189 for diagnostic check. Attempted to reach out to South County auto again only to be hung up on and no return call. We were rushed to get sales tax paid but didnt since no repairs were ever taken care of. Also we were told the car passed inspection and emissions but BOTH auto body shops said there was NO way the car could have passed with the amount of work needed. Never given the paperwork for the car passing. Manager of South County Auto told me a new belt would squeak for 100+ miles and the check engine light would go off eventually. Also front head light was held together with electrical tape and same manager said Thats what electrical tape is for! Treated me like I was stupid. Very unprofessional. Our ****** Kicks loan still hasnt been paid off 2/11/25 which to me says we still own that car. We asked on Thursday 1/5/25 if we could return the ***** and get the Kicks back but we were told it was now legally theirs.

  

  Business Response

  Date: 02/12/2025

  Mr. ****** purchased his vehicle then his Mother called a few day later stating they had some issues with the vehicle. I spoke with ****************** on 2/8 she explained what was going on and we offered to fix a few things and look at a thermostat they think is bad. We set them an appointment for 2/10 at 9:00 A.M  to get the things we talked about repaired and the other things looked at but they never showed up for the appointment. We can't help Mr. ****** if he doesn't show up for the appointment. Also we have never spoken to Mr. ****** about any of this it has only been his Mother and she's not even our customer. We are trying to help but it's hard to do if they don't show up for the appointments.

  Customer Answer

  Date: 02/21/2025

  Complaint: 22929610
  
  I have reviewed the business' response and am rejecting it because:
  
  we brought the car back the Monday after purchase and told them the problems with the car. They turned us away, telling us that the engine light would go off, the belt squealing would stop, and the headlight was fine. 
  We then after took it to a shop and were met with a 2 thousand dollar bill. We tried to go through the warranty purchased with the vehicle. It covered virtually nothing. So, we have since gotten the car fixed, and have done the safety and emissions ourselves as by the time we received the paperwork the inspection was expired. (Inspection done on 12/13, received safety inspection 2/13) We were also told by two different shops it wouldnt have passed inspection in the condition it was purchased in. 
  
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 03/05/2025

  It has come to my attention that my complaint has been closed and marked as "answered." to my knowledge, the consensus was that South County Auto Plaza ultimately tried to help but couldn't because I "didn't show up to an appointment to get the repairs done" This is not the case. To start all over, my mother brought the car back on Monday, Feb 3rd, to inform them about the numerous things that were wrong. She was turned away and told that everything was fine. "The belt will squeak for 100 miles, the engine light will go off. The headlight is fine." The following morning, we took the car to Danmark Tire and Auto, who said that everything that we pointed out was indeed wrong and were met with a 1500 dollar bill. We called them back, asking if there was anything that could be done. They said all they could do is upgrade the warranty. Apparently that's what this "meeting" was for, as well as to collect papers that should have been given to us day one. We decided that it would be counter intuitive to take it back when we had already been told by them that it was "fine." and they wouldn't have even fixed all of the issues with the car anyway (was told that they wouldn't touch the catalytic converter.) we took it instead to *****, who called the warranty company. The only thing that would have been covered was the headlight, which was less than the deductible. Now, left with no other choice, I had to fix the car myself, footing the bill AND having to do my own safety and emissions as the ones we were mailed were already expired. Now, I actually have to take the car back to get the headlight properly fixed, which is going to be another $430.On top of all of this, the car that I traded in has STILL not been paid off as of 3/4. All I want is for South County Auto Plaza to do is reimburse us for the repairs and to pay off the loan as they were supposed to do weeks ago.

  

  Business Response

  Date: 03/05/2025

  Once again our answer will be the same. We offered help with the things the customer needed but would never show up for the appointments set then just took the vehicle to a different shop. I'm sorry we couldn't be more help. 

  Customer Answer

  Date: 03/05/2025

  Complaint: 22929610
  
  I have reviewed the business' response and am rejecting it because:
  
  I understand that we missed an appointment. But you arent acknowledging the fact that we took it back to you guys the Monday after purchase. You told us it was fine when it wasnt, then only after we took it to our trusted auto body shop did you want to do anything. And you still wouldnt have even completely fixed it from what I was told. the bottom line is I was sold a car I was told shouldnt be driven, and only after I put two thousand dollars worth of work into it was it drivable. 
  
  ***** ******

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle that had the check engine light on. We were supposed to bring it back but they told us they couldn&#**;t do the repairs. I&#**;ve been paying a car note yet the car keeps stopping, I can&#**;t get an emissions test, and they have wires glued together in the trunk of the vehicle.

  

  Business Response

  Date: 12/17/2024

  Ms. ****** had a light come on for evap it was just a vent valve. We set an appointment for her to come in and have it fixed but when she showed up the car was wrecked in the front end the hood, headlight , bumper and fender were all wrecked and the vehicle had electrical wires sticking out.  The car had several electrical codes including body codes. There was no way to replace the part and reset the codes because of the damage the vehicle has. I gave Mrs ****** all this information and she said to just give her the part and her mechanic would do it. So we gave her the part and she left. We were more than happy to replace the part the vehicle needed but it was impossible to recheck the codes the vehicle has in its current condition. 

  Customer Answer

  Date: 12/31/2024

  I reject their response because they did talk to me about that part but I felt like he told me that he wasn't going to do it.  I felt like I had no option.  He never responded to the hornets in the trunk and the **** *****.  He only responded to the part that he gave me to turn the check engine light off.  He said he couldn't do it because of the fender ******.  This is why I took the part and I still have the part and will try to have someone put it on.  He should have done his part.  

  I feel like they should not have pulled off the lot without the proper paperwork.  

  

  Business Response

  Date: 02/10/2025

  02/07/25 JM: Left a message for *** ***** to return a call to me . Left a message with **** **************** Manager and he will have *** return a call.

  02/10/25 JM: Spoke with ***** who works with *** ***** and he has confirmed that they have worked on this customer call and fixed what was under warranty. According to ***** the wiring that needs to be repair has to do with damage to the car and she would like to go through her **************** Superior and pay the 100 deductible as the dealership.  doesn't do any wiring work. He has request for this complaint to be close as they have now turn this over to their corporate attorney. 

  Customer Answer

  Date: 02/10/2025

  020725JM: Spoke with Ms. ****** and she is going to check with her husband regarding the parts and repairs that has been done with the car, He is going to check on the wiring with warranty .

  021025JM: Spoke with Ms. ****** and she would like us to close this complaint at this time. She agreed that they give them parts to fix the car and everything is fix from the dealership and we can close this complaint as she will be dealing with the warranty company regarding the wiring issue and her husband attorney. 

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/24/2024 South county auto plaza ******************, ************** mo ***** I bought a 2017 **** explorer and paid $18,457.00 I had the vehicle less than 5 mins and the check engine light came on, as Im driving home from the car lot..I immediately call them and they tell me to bring it back and they will hook it up n scan it and take care of whatever is wrong. They scanned it and said it said it was the 02 sensor, they cleared the code and told me to drive it and if the light came back on to have my husband clear it and wait for it to come on again as they wanted to make sure it wasnt an old stored code, did all this, after two months of fighting with them they finally got the 02 sensor replaced on the 3rd visit. But this did not fix the problem, I had my husband pick it up and he went straight back and made them take a test drive in it and save said ya this isnt right, he then said we will set up a appt to **** ******** they will find out whats wrong with it, took another 2 months and now my car is at the dealer and said the turbo is out nothing to do with 02 sensor but said having a turbo out will cause 02 sensor to go bad, now my car is at the shop and they are trying to use my extended warranty to cover the problem and make me pay 1350 to get it fixed when they said they would fix it, they said they had a 15 day warranty thru the car lot n within the first **************************************** to keep driving it! I cant deal with them anymore they are scamming people. The name on my finance paperwork actually doesnt list the real company my extended warranty is thru, they said its thru superior and my paperwork says first automotive then come to find out its neither one of these its actually thru endurance? I need help getting them to fix, pay what they said they would fix on the first day I got the car, I have text msg to back this up

  Customer Answer

  Date: 12/19/2024

  The complaint has been resolved between me and the business.  They have taken care of everything.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 GMC Yukon truck from South County auto Plaza on July 3, 2024. I contacted the dealership after I took the truck home that day because it was not driving properly (The truck was shaking Bad making it hard to drive safely). I was told to bring the truck back and the dealership and they would take a look at it. I returned the truck on July 8, 2024 where they put new brakes and rotors on the truck (I was also told this day that the truck was going to be inspected for the first time, which is something I thought would be done prior to me ever purchasing this vehicle). I received the truck back and was driving it and noticed there was something wrong with the suspension. The truck still was not driving properly or safely. I contacted the dealership on four different occasions trying to let them know about this problem, they kept telling me that they would call me back and never would. I kept contacting them about this problem with the suspension. Finally, I was able to drop the truck off to South County auto Plaza on September 10, 2024. I was contacted by them today September 13, 2024 told that there are air shocks in the back and spring shocks in the front (which should not be, it should just be air shocks). They informed me the cost of air shocks and told me that the truck was ready to pick up, even though they never fixed the suspension because they did not put on the proper shocks. To my understanding, I am supposed to pay to get the proper shocks put on (over $300 for the air shocks) even though it was sold to me with improper shocks that is a large safety concern for me.

  

  Business Response

  Date: 09/14/2024

  Mr. ******* bought his vehicle on 7-3-2024. Mr. ******* came back a few days later saying he had a small pulsation when stopping. Even though Mr. ******* signed a statement saying he was completely satisfied with the current condition of the vehicle we still put brakes on the vehicle for him.  Mr. ******* has driven his vehicle 7416 miles since purchase and we haven't heard from him until now , the vehicle does still drive well as it did for the last 7416 miles. Mr. ******** vehicle still has the same suspension it had when he bought it and was satisfied. 

  Customer Answer

  Date: 09/16/2024

  Complaint: 22283912
  
  I have reviewed the business' response and am rejecting it because:
  
  I call South County the same day I purchase the vehicle and every month since I had the vehicle. I sign the satisfactory paper off salesman word.  The salesman refused to let me test drive the vehicle because I didn't have auto insurance. The first time I drove the vehicle is after I purchase the vehicle. I purchase the vehicle under the impression that it was safe and reliable. The vehicle has been maintenance twice by South County since I had it. Once for brakes and rotors and a second time because the rear suspicion airline was damage since the first day I bought it. After South County fixed the rear suspension I realized that the front suspension wasn't working properly.  3 months of driving with a bad suspension is starting to cause me and my children physical pain. I have to drive under the speed limit just to make it to my destination safely in fear that I'll hit a bump and lose control of the vehicle. If more proof is need to show that I've call South County numerous times since I had the vehicle I will provide it
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/18/2024

  Mr. ******* We resolved all the original issues you wanted us to even after delivery. After 3 month of driving and over 7000 miles it sounds like the vehicle has some other problem. Unfortunately, it sounds like there is some other issue the vehicle was not having at time of delivery. We be more than happy to recommend a few places that may be able to help you. 

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from this dealership June 1, 2024. The truck was at a Dodge Dealership for recall on a DEF module so we had to wait to buy the truck. After we purchased it, it is still having problems. Another dealership told us we had a 36 month bumper to bumper warranty and not to worry about repairs. The Dodge dealer said the catalytic converter was not covered under the warranty after all. I called the extended warranty, Liberty Shield, and they told us they should have purchased the eco option on the warranty so that it would be covered. I spoke to the General Manager of H32**37**373237313238H and he said they don&#**;t even mention the eco version because it is too expensive. I would have liked this option to at least have been offered to me but it was not and I have now had to pay $3157 out of pocket for repairs.

  

  Business Response

  Date: 08/13/2024

  We spoke with the dealer the vehicle is at and ******************** Mother . We were told the vehicle needed a recall that the dealer was doing. ****************** does have a very good warranty But would never of covered something that the shop they have the truck at broke whether it was a covered component or not . We were told the dealer broke a bolt on the exhaust. Thats why it needed to have the catalytic converters replaced. The dealership they have it at should be responsible for fixing that since theyre the one who broke it. The Dealer told us the catalytic converters are not bad they just cant put it  back together with the broken bolt and that requires new catalytic converters. We have talked to the dealership ****************** has the truck at several  times, trying to help out the customer. 

  Customer Answer

  Date: 08/22/2024

  Complaint: 22134672
  
  I have reviewed the business' response and am rejecting it because:
  
  The DEF injector bolt was broke when I took it to Quality Dodge in *********** ********.  Per the technicians note:

  In order to run a diagnostic test on the DEF injector, the injector has to be removed from the **** upon inspecting the injector I noticed 1 bolt was broke and the other was extremely rusted to the point any pressure would break it as well.  The technician advised to replace both the injector and SRC for a total out of my pocket of $3,046.28.  These parts are not covered under the 36 months bumper to bumper warranty that I was sold.  Per Liberty Shield (the warranty company), I should have be advised by South County Auto Plaza to purchase a EOC warranty to cover these repairs.  South County Auto Plaza DID NOT give me this option and told Quality Dodge that they dont even mention that warranty option because it is to expensive and no one buys it!

  I would of purchased that option if I knew I could, especially since I was buying a Diesel truck.

  I think South County Auto Plaza needs to reimburse me my out of pocket cost.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them on 04/01/24. Prior to purchasing the vehicle I conducted a walkthrough of the vehicle and observed the seal between the passenger side rear quarter-window and front driver window was missing. There was a large gap between the windows. An agreement was reached where they would fix the issue after I purchased the vehicle as they had already ordered the part and were waiting for it to come in. I proceeded to purchase the vehicle. Here I am over three months later and am yet to have it repaired. I was told the part ordered and later told it never was. I was told they then ordered it but weren't sure of the status of the order. I was later told the part could not be ordered and they had to order the quarter window as a whole, so they ordered the window. I again checked up on the window status and was told they were still looking for a window. I have found several windows for sale online on my own. Why this hasn't been repaired already I don't know.Not ONCE have they reached out to me with an update. I have had to practically harass them for information.I have also had to had an A/C component repaired after the purchase because a repair had been attempted on it prior to my purchase which was unsuccessful. There was a hole in a component which was then covered up with an aluminum sheet (described to me as a sheet of aluminum foil by the repair shop) and then spraypainted to match the surrounding colors. The repair shop took pictures of the damage which I may be able to obtain on a later date.

  

  Business Response

  Date: 07/17/2024

  Hello we were waiting on the parts for this vehicle so we could fix it . The window came in and we have done the repair for the customer. He should be satisfied at this time 

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought a 2013 ******* MKT from South County Auto Plaza in ************** and I paid $10,000 cash and had them deliver it to me. When they dropped it off, the tank was empty, tires had iron deposits and rust on the rims, had not been washed on the outside for what it looked like weeks, it had only 1 key fob, no users manual, scratched and chipped paint that I wasnt told about, the front dome lights do not work at all, emissions/safety inspections from 4 months prior, no title with them, a safety recall that I was lied to about and was told it had just gotten repaired but was not, a loud popping cranking sound coming from underneath when I drove over the slightest bump, and to top it all off, after not even 3 weeks of having it my check engine light came on. I tried and tried getting help from the dealership and they just didnt give a c*** I was told that I was lying and was lied to multiple times. I have 4 kids and it is my only form of transportation. All of my kids are in 4 separate buildings within the same school district. My fianc has already had to replace the water housing unit bc my car was overheating bad bc of a leak in the unit. All of this and I have only had it since late September. I took it in on several occasions just for the jackass salesman who called me a liar to tell me that it wasnt covered in the warranty. The only reason I went to this dealership was bc 15 years ago I had purchased a 2009 **** Fusion and my experience then was awesome, no problems at all with the Fusion. I work 45 minutes from my home and Im so scared that something is going to happen bc of everything that is wrong with the *******. Unfortunately, I did not do my research enough, I thought there was a law about this sort of thing but I guess not in ********. Please help, I do not know what to do and Im stuck with a lemon and down $10,000 cash. Bc there are 6 of us in our family, I jumped on the chance to get what I thought was a great deal on a 3rd row vehicle

  

  Business Response

  Date: 11/30/2023

  ****************** said she had some issues with her vehicle. We told her to come in she did and there was not a check engine light and we could not re produce the issue she was complaining about . Then a few days later she text us and said her vehicle was having some more issues. We told her on several occasions to go ahead and bring her vehicle in and we would look at it. After setting several appointment for  ***************** she never shows up. Its been over 2 months now and she has  never shown up anytime we have tried to help. 

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted him because in 2015 I bought a car from him before. I bought it on the weekend and I trusted him to do what he promised to do.  ******* tank door was missing but he told me it was already ordered and on its way. ***** I got off work and my son kept calling him and he didn't answer my sons messages.He told me there was a warranty on the car and that they had bolted the tire that was loose shaking in the trunk.  So that was done too. However I later noticed the shifting and jerking movements and confirmed with my mechanic that the transmission was the issue.  The manager at the shop did not tell me this at first.  Finally he admitted that the transmission had been rebuilt and had came from a junkyard. He knew this before he sold me the car but did not tell me. Only when I confronted him was I informed that the transmission had been rebuilt.  I had quit Lowes so I took my son to see the car again and he said he would take care of everything that was wrong with the car if I paid to have it registered and paid the taxes and all other fees and after I made my first payment.  Only then would he fix all the issues with the car. I feel he is taking advantage of my kindness and the fact that I am a single mother with a teenage son who wants a car.   I trusted him but he has failed to do as he said.

  

  Business Response

  Date: 09/13/2023

  The Customer purchased a car with no issues. The customer brought the car back a week later with a check engine light that was for a sensor on the air intake we replace the sensor the car had no lights on and drove perfectly fine. We did order the gas door and installed it like we said we would. Then the customer came back over 500 miles later with the car, stating that they had a check engine light for a transmission. We have no knowledge of a rebuilt transmission or a transmission being put in that car. It was a trade-in to us I offered to see if we could trade the car back in and get them into something else but I explain to them they needed to pay sales tax and register the car before I could try to trade it back in. Thats what the customer wants and we are willing to try but there are some things they need to do first. 
  

  Thank you 

  Customer Answer

  Date: 09/20/2023

  problem solved. They got the car back and switch it with another car.

  Thank you guys so much, I really appreciate you. Thank you thank you.

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the website in the month of August. I found a 2016 ***** *** **. I went out and I looked at the vehicle. The vehicle was priced at almost $12,000 on the website. So, when I went to test drive the car they put that the car was $15000.00. I asked why was the price was higher and they did not give me explanation. I did not think anything of it. So, on 08/21/2023 I told them that I would be back. They told me to bring $1500.00 was down payment and that I would need full coverage on the car. I called them back and informed them that I had the $1500.00 but I could not find anyone to cover me for the insurance. They told me to bring $2000.00. $1500.00 for the car and $500.00 for the insurance because they found someone that would insure me. On 08/21/2023 I took 2000 and the $500 would only be coverage for 5-7 days. I found someone to insure me for cheaper and I informed them of this. I still gave **** the $2000. $1500.00 for the down payment of the car and the $500.00 going towards the first car payment. I left happy. This was on a Monday. Thursday my check engine light came on and I called **** and he spoke to ****. They told me to bring the car back in. I returned with the car so they could see what was going on. On my way taking the vehicle back to him three more lights came on. I called **** and informed him all four lights were on. They told me that I was safe to drive the vehicle back to them. I got there and they turned off all the lights. They told me to bring the car back in so their mechanic could take a look at the car and work on the car. They asked me to take the car to get the codes read and they read I needed a catalytic converter. I sent **** the test message with proof of the code reading catalytic converter. They asked me to drop the car off Wednesday. I called and no one answered. I finally spoke to **** and he stated that I was suppose to bring the car in but I informed him that no one answered. I took the car Thursday and to leave it until Friday. I dropped the car off between 10 and 12. They called me back 4:45pm the same day because they said the car was ready, and I was good to go. I get the car I turn the key and a light came on and it was a tire sensor. They stated that the light should go off. The light is still on. Last night when I was driving the check engine light came back on. They stated if the check engine light was on the vehicle would not have passed the inspection. I purchased the car with a warranty but they want me to pay half of the repairs. I have not had the car long enough for it to have issues already. I want them to fix this car and do what they are suppose to do, and where is the $500.00 from the $2000.00 that I gave for the car. Also there is electrical problems with the car.

  

  Business Response

  Date: 09/06/2023

  The customer called us a few days after purchase and said her check engine light was on. We scheduled her an appointment she brought the vehicle in and it didn't have any lights on at all. The customer then called again and said a different light was on we scheduled her another appointment the customer never came in. customer showed up the next day with her car and once again there were no lights on her dash other than a low tire light. We told her if it didn't go out and if  it was a bad sensor we would replace it for her when she came back from vacation. That's the last we have spoken. 

  Regarding the 2000 down payment. Customer always needed 2000 down. We offered  provide 7 days of no charge  insurance that she declined. First payments are never collected at dealership.

  Customer Answer

  Date: 09/16/2023

  I HAVEN'T HEARD FROM THEM!!! THEY'RE IGNORING ME AND BEING RUDE TO ME!!! I WANT MY CASE TO OPEN BACK UP IMMEDIATELY!!!!

  Customer Answer

  Date: 09/19/2023

  I FOUND THE SUV ON ***** ****** **** WEBSITE AND IT WAS LISTED FOR 11,999! I WENT TO TEST DRIVE IT AND NOTICED THAT THEY PUT 15,000+ ON THE WINDOW AND **** SAID THAT IT WAS BECAUSE OF THE CREDIT PLACE THAT THEY WERE USING! ONCE I SIGNED ALL OF THE PAPERWORK **** ASKED ME HOW I WAS PAYING & I TOLD HIM CASH! THEY QUOTED ME $1,500 DOWN AND $2,000 IF I WAS USING THEIR INSURANCE! I AGREED UNTIL HE SAID THAT THE INSURANCE WAS ONLY FOR 7 DAYS! I DECLINED AND FOUND MY OWN INSURANCE! I GAVE **** $2,000 ANYWAY, ASSUMING I WAS PAYING FOR MY 1ST MONTH PAYMENT! I DROVE OFF A HAPPY WOMAN UNTIL 8/24/2023 ... MY CHECK ENGINE LIGHT CAME ON SO I CALLED AND THEY TOLD ME TO BRING IT BACK! ON MY WAY THERE, 3 MORE LIGHTS CAME ON AND I WAS TERRIFIED! I CALLED TO ASSURE THAT IT WAS SAFE FOR ME TO DRIVE IT TO THEM! I FINALLY GET THERE AND THEY TURNED ALL THE LIGHTS OFF AND SENT ME ON MY WAY! *** ASSURED ME THAT THE LIGHTS WOULDN'T COME BACK ON!!! THE NEXT DAY, THE CHECK ENGINE LIGHT CAME ON AGAIN... HE TOLD ME TO BRING IT BACK IN AND LEAVE IT UNTIL THE NEXT MORNING! I DID BUT HE CALLED ME A FEW HOURS LATER TELLING ME TO COME GET IT! AS SOON AS HE GAVE ME THE KEYS, I TURNED THE CAR ON AND GUESS WHAT!!! THE LIGHT WAS STILL ON AND HE TOLD ME TO DRIVE IT AND IT WOULD GO OFF!! THAT NEVER HAPPENED!!! THE LIGHT IS STILL ON AND THE CHECK ENGINE LIGHT COMES ON AND OFF WHEN IT WANTS TO!!!! THE SUV IS RIDING SLUGGISHLY AND THE LIGHT IS STILL ON!!! EVERYTIME I CALL THEM, THEY'RE BEING RUDE AND DISRESPECTFUL!!! I ASKED *** IF I COULD GET MY $500 BACK SINCE THEY DON'T ACCEPT THE PAYMENTS AND HE TOLD ME THAT I ONLY PAID $1,500 DOWN!!!! NOW I WISH I WOULD'VE USED MY DEBIT CARD FOR PROOF!!! I HAVE 2 WITNESSES THAT WERE THERE WHEN I GAVE **** MY MONEY!!!! NOW THEY'RE SAYING THAT I WAS SUPPOSED TO PUT $2,000 DOWN BUT ONLY HAVE A RECEIPT FOR $1,500 DOWN!!! 

  Customer Answer

  Date: 09/19/2023

  I WOULD LIKE TO ALSO ADD THAT MY AUNT ****** **** WAS ONLY SUPPOSED TO BE THE COSIGNER AND NOT THE DRIVER!!! THEY SENT ALL OF MY INFORMATION TO HER ADDRESS AND MAKING HER RESPONSIBLE FOR THE PAYMENTS!!! I CLEARLY TOLD **** THAT THE VEHICLE IS MINE AND I'M THE ONLY DRIVER!!! THEY DID EVERYTHING BACKWARDS!!!

  Customer Answer

  Date: 10/03/2023

  I'm not sure if you received the other pictures