ComplaintsforNationwide Automotive Service Center

• Initial Complaint

  06/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Nationwide Automotive Service Center send out predatory mailers. These unsolicited mailers are not only persistently pushing unnecessary services, but they are also deliberately made to look official, which I believe is a deceptive and misleading tactic aimed at scamming consumers.Despite having no prior engagement or relationship with your company, I have repeatedly received these mailers which reference my vehicle details and other personal information. I do not appreciate the unwarranted intrusion into my personal life.These mailers are clearly designed to create a sense of urgency and importance, misleading recipients into believing they are from a legitimate or official source when they are not. This is a predatory practice that takes advantage of consumers' trust and vulnerability.I am requesting that Nationwide Automotive Service Center immediately cease sending these mailers to my address. Furthermore, I urge your company to review and amend your policies regarding the acquisition and use of personal information to ensure that such predatory practices do not continue.

  Business response

  06/12/2024

   

  We apologize for your concern. Our mailers are standard marketing layout and in no way intended to cause concern. To ensure no future mailers are received from us, I have located this file in the system and marked it as do not contact. Please note that there are many other service contact resellers and the mailers may look very similar in nature. While you will receive no future mailings from our office, we cannot prevent other entities from reaching out. We thank you for the opportunity to correct the issue and wish you the best. 

  Customer response

  06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I received a letter with two paper ID cards attached to it. The letter stated I must call to activate my cards so my vehicle can be protected since my manufacturers new car warranty may have expired. I have never heard of this company or know how they got my name and address. Matter of fact I do have an extended warranty so this so call scamming company can leave me alone.

  Business response

  05/16/2024

   

  Thank you for reaching out. Our Marketing mailers are sent using the same publicly available information as grocery coupons or a promotional credit laid out like a check for credit towards purchase. No personal information such as birthday, social security or the like are accessed and the consumer is able to simply throw the mailer away as they would with unwanted coupons. In an effort to avoid any further inconvenience or concern, we have removed the address from our system and no further mailings from our company will be sent. Please note that many brokerages send letters, notices, etc. in an almost identical format. We are unable to cease any marketing efforts made outside of our company. Thank you for your time today and again we do apologize for any inconvenience or concern this mailer has caused. 

  Customer response

  05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ive asked nationwide automotive service center numerous of times to stop sending me advertisements. First of all Ive never owned a Malibu and 2nd Im just not interested. ******* that always answers the phone suggest I just ignore the notices Im tired of getting them and want them to stop bombarding my mailbox with their junk mail

  Business response

  05/06/2024

  We do apologize for any inconvenience . I have found the record and taken him off any more mailing correspondence going forward please allow 30 days for this to take effect. We do want to add there might be other companies who send out a similar mailer, If he receive anything going forward it will not be from Nationwide Automotive Service Center. If the Customer has anymore questions please feel free to call **************.

  ***************************
  Client relations Manager 

  Ext 1004 ************

• Initial Complaint

  04/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  For many years, I continue to get this threatening letter of them, closing up my account, which *** never had an account with them. They send me out these fake cards. I wanted to stop them to take my address off of their list and leave me alone with all these complaints I am so glad I have not fell into their trap. They are not gonna help anybody. They are just a fraudulent company taking money from poor people who are looking to make sure they have help when their car breaks down, and they should feel ashamed of themselves and the BBBshut them down . Is wasting of the trees in the ink they put on the paper to send to all these people every single day!

  Business response

  04/22/2024

  We do apologize for any inconvenience . I have found the record and taken her off any more mailing correspondence going forward please allow 30 days for this to take effect. We do want to add there might be other companies who send out similar mailer, If she receive anything going forward it will not be from Nationwide Automotive Service Center. If the Customer has any more questions feel free to contact us at **************.

  **** ********* 

  Client Relations Manger

  Nationwide Automotive Service Center

  Customer response

  04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I just want you to never send me another piece of mail not even from your co-partners relay the message to them that I did not want any more spam mail from you guys. Thank you.
  Sincerely,
  
  ************************************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Wish to stop receiving these inquiries. Starting to believe my identity is compromised.

  Business response

  04/18/2024

  We apologize for any inconvenience this situation may have caused you. In order to resolve your complaint, we have removed your information from our marketing database and have added your information to our internal Do Not Mail list. ****** communications from our company will cease, however, please be aware that we may not be able to prevent additional mailings that have already been processed or stop similar mailers from other entities. Additionally, please note that mailers are generated using general platforms and are not created with, nor do they contain, any personally identifying information such as SSN or otherwise. 
  
  If you have any further concerns, please do not hesitate to reach out to us at **************.

  ***************************

  Client Relations Manager 

  ***************************************************

   

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  cannot contact the business at all, to just let them no I don't own the vehicle they want to sell me a warranty for and stop with the mailing advertisement.

  Business response

  10/04/2023

  To who this may concern, We do apologize for any hold times. I have found his file and taken him off any more mailing correspondence. We do want to add there might be other companies who send out similar mailer if she receive anything going forward it will not be from Nationwide Automotive Service Center. 

  **********************;

  Client relations Manager 

  ***********************

  Customer response

  10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have had a contract with them for 2 years. My transmission went out and now they are refusing to fix my transmission and are threatening to cancel my subscription with them after 2 years. I have never had an issue with my car until now. I gave them all the necessary documents they requested. They are now threatening to drop me still. The car has been here a the mechanic shop for 3 weeks and they are only waiting for the Ok to fix the car. So we are going to have to fix the car and bring it home. We cant get anywhere as this is our only means of transportation.  I am missing doctor appointments because of all this.  I have paid them every month for 2 years and they are refusing to honor the contract I have with them.

  Business response

  09/05/2023

  Hey BBB, We are still trying to contact the customer on this complaint. We reach out to the administrator who has full control of Claims. What information we have gotten so far from the Administrator is that they are asking for Service records for the vehicle nothing has been denied, We have tried to reach out the customer to explain the situation, We have also reach out to the shop to get all the Recorded Needed. We will update you on this matter further once we have gotten a hold of the customer.

  Thank you 

  **** ********

  Vice President

  Nationwide Automotive Service Center

  Business response

  09/07/2023

  To who this may concern, We have tried to contact the customer we did get **** **** on the phone 9/5 to explain that we are a selling broker of the policy, We continued to explain that Car Guard administration Underwrites the Programs and has full authorization to approve and deny claims. As of right now the claim is not denied, They have requested a copy of a transmission service that was due at 60,000 miles we have contacted the dealership on behalf of this customer, We were told that all the records that they have sent is all that they have and there was no service performed on the transmission at this particular Repair facility.  We have contacted the customer numerous times to try to help but with no success. We are willing to as a courtesy to cancel out the account and provide a full refund of what she has paid into the policy. We need the customer to contact us at **************. She can request to speak to a manager to come to a resolution on here account.

  Thank you 

  **** ********

  Vice President 

  Nationwide Automotive Service Center 

• Initial Complaint

  06/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On February 16th,2022 I sent a letter to this company regarding a cancellation request for a policy I had with Mepco/Simple Save Auto . I have never heard back from them. I never used this service and did not want it. I am also requesting a full refund.

  Business response

  06/30/2022

  To who this may concern we did receive the cancellation request and  sent this customer prorated refund of 1378.28 to the address on file. I have check and see that it hasn't been cashed. If customer is fine i can void the check and reissue it i would leave next Friday 7/8/22. Last time we spoke to this customer is was 3/2/2022. We will reach out to verify the address is correct.

  Customer response

  07/19/2022

  I received a call from ***** stating that he received a email from ****** about not responding to my refund letter requesting refund.
  

  Business response

  07/19/2022

  ***************, We do apologize I see this was sent out on 7/8/2022 in the amount of $1378.28 it should of been delivered by now. Again this is the second time having this issue receiving the check. If you are ok with it  I can again void the check out and reissue a new check if you haven't receive it i will need to verify it hasn't been cashed as well. I will also escalate this with the processing department to see if we can send it first class priority mail with tracking.

  If you have any questions you can always call our customer service number at **************.

  Please let me know if this solution is fine with you and it should resolve this customer issue.

  Customer response

  07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been trying to cancel my services with this company and they don't answer. In fact I'm not sure if they are still in business. They never answer their phone.

  Business response

  05/11/2022

  To who this may concern, We spoke to customer and think she had us confused with a different company. We contact customer and helped her out by explaining the coverage going over correct company's info so doesn't have issue with communicating with our company. We also help customer with finances  customer agreed to keep this policy.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ****** **** **** ************ **** ***** ***** ****** ******* *** ******** ** ***** ****** * ********** My 70+ mom started getting scammed January 2021 by multiple scam car warranty companies. It appears most other "warranty" companies have cancelled their recurring subscription. Simple Safe won't stop. They charge $179 a month. After her credit card company recently disputed the charge, they called her and convinced her into paying it via a new credit card or check. She has called them 3 times in the last 6 months (with the assistance of a family member or friend on the calls) to cancel. Simple Safe refuses to cancel. Their tactic is to keep you on the phone until you get tired and hang up. They will not agree to cancel the recurring payment. The last call, which took place in early May 2022 between my brother and my mom ended with them saying they were going to mail my mom a form to sign to initiate the cancellation. They would NOT cancel via a phone call. I do not believe she will ever receive a cancellation form. If they send anything, it will be a scam to trick her into continuing a recurring $179 a month payment. After mom replaced her credit card in April 2022, Simple Safe called her and convinced her to send them a check for the amount owed, even though she was disputing their charges through the credit card company. I stopped her from sending the check. A week later a charge showed up on her new credit card. I am not sure how they got the new credit card number. Without my intervening, they would have charged her twice in May 2022 - once by cashing a check, and once by her paying the recurring charge she cannot get rid of. I have no faith they would have reimbursed her for the double-payment. She has paid $2,137 to Simple Safe since Feb 2021. She was charged 4 times by Simple Safe in January 2022 for a total of $714

  Business response

  05/09/2022

  To who this may concern, We spoke to customer daughter on 5/3/2022 and then the son on 5/4/2022 and explain the cancellation produces and the application that needs to be submitted with it being a active policy. We have cancelled the automatic payments with them wishing to discontinue the policy. The cancellation application is still needed to fully cancel the account so we can process the prorated refund this is for liability purposes, we did email the policy information to the email on file which goes over cancellation procedure on page 12 and the application is on page 13 this can be emailed, mailed, or faxed to our office.

  If there is any more questions please call at ###-###-####

  **** ******** ******** ******* *******  *** **** ************

  Customer response

  05/09/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  The explanation sugar coated the conversations and expectations. 

  
  

  Please send the forms to me at ***************************.  Once I receive them, I will review them and discuss the appropriate response with my mom and possibly her attorney. If this is a legitimate form to cancel the policy and receive a refund, we can close this complaint after the requested actions are taken.   
  
  Sincerely,
  
  ****** ********

  Business response

  05/09/2022

  I Have attached a copy of the Vehicle service contract as well as email it to the email above.

  Please let me know you can email the cancellation applications directly back to the email to expedite the refund procedures.

  **** ******** ******** ******* *******  *** **** **************  

  Customer response

  05/10/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  While I appreciate the option to email the cancellation form to expedite closure, there are still unanswered questions.

  
  

  The contract I received started December 27, 2021 and was put in place with a phone call.  Mom started being charged monthly from February 25, 2021.  Where is the contract for the February 25, 2021 through December 27, 2021 payments totaling $1,780?

  
  

  Can I also get assurance the company will not contact my mom ever again by any means including, but not limited to, phone calls, mailings, email, text, door-to-door, etc.?
  
  Sincerely,
  
  ****** ********

  Business response

  05/11/2022

  The BBB isn't a messaging planform in all respect to this customer. We have emailed all the information to resolve this account. we spoke to the customer and explained in detail the process and mother said she will explain to the daughter. We also sent a direct email to contact customer support for any information she didn't understand. We have done everything to assist this customer and the POA. But lack communication I have attached screenshots of our communication with this account if there's any more questions please call ###-###-####.

  **** ******** ******** ******* *******  *** **** ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩