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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have asked to be put on the nonsolicitation list but Im still receiving mailings.Business response
01/04/2022
From: ********************************* <**************************>
Sent: Tuesday, January 4, 2022 4:41 PM
To: Info <************************************>
Subject: RE: You have a new message from the BBB of Northeast Florida complaint #********.Hi,
Based on the advertisement, it looks like this belongs to *********************************************************************************************************************************************
Sincerely,
*********. B
Compliance Officer
office: ************
Fax: ************
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Business response
01/05/2022
We do not send more than one advertisement to any consumer. We have taken you off our mailing list, But please understand that there are other companies that provide a similar service/mailers. We will not mail you again. If the customer has anymore questions we can be reach at Customer ********************** phone number **************.Business response
01/06/2022
We do not send more than one advertisement to any consumer. We have taken you off our mailing list, But please understand that there are other companies that provide a similar service/mailers. We will not mail you again. If the customer has anymore questions we can be reach at Customer ********************** phone number **************.Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am 70 y. old, I've been contacted by an agent of Simple Auto Save whom I exchanged for Auto Assure company, another car extended warranty I work with, paying $114.79= per month since October 20th, 2020. The agent lured an put so much pressure on me and made me believe I was talking to Auto Assure. I don't know how this person got my credit card number! This SSAe started charging my credit card $179.00= each month. I don't know for what. No contract and car coverage plan from them!! In addition, why would I accept a second car coverage since I have already Auto Assure? I've nothing except bills in the amount of $179.00= every month. Once I have realized that I've been scammed, I disputed all charges but my credit card declined my dispute and asked me to handle it with SSA. Upon the request of the claim department, the manager of SSAe sent them a Fax where you can't read anything. Their agent ****** said that I have been charged 3 times. Thank you for your help.Business response
10/05/2021
to who this may concern, This account and has been sent down to our processing dept. For a prorated refund this process can take up to 30 business days. Customer cancelled out on 9/27/21 if she has anymore questions please call our Cs dept. at 1-844-578-2491
**** ********
Customer service manager
Initial Complaint
09/30/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
This company misrepresented themselves as the vehicle service company that I was already signed up with at Bountiful Mazda. I thought they were having me pay more for some reason, so I agreed and gave them my information. When I hung up, I got a fraud alert from Goldenwest Credit Union, my bank, and it caused me to wonder, so I called Bountiful Mazda who told me this was not the group they worked with, they work with Zurich. I immediately canceled my VISA card so it would not be charged. Subsequently Goldenwest filed a fraud charge but the person who submitted it, ******* ********, failed to contact me directly, so she filed it as a person using my card illegally, and when the business proved they knew my information, the claim was denied. She said VISA will only let you file a claim once. So, she could not refile with the accurate information. I was charged $256 and would like it to be refunded. The sale date was 7/5/2021.Business response
10/01/2021
To who this may concern, This customer did purchase a contract though SSA. We received a chargeback on the account and tried to contact customer about the issue. The customer never picked up her phone we tried to reach her for 30 days before the account cancel for nonpayment. When a customer disputes a charge we have to provide proof to our merchant and customer merchant that we didn't just pull the information out of now where. This Customer never explained she wanted to cancel the account. This customer is out of her 30 days full refund and this account has been cancelled due to nonpayment so no refund is due if she has anymore questions please refer to sections in her contract on page 12 and 13 about cancellation procedures or contact our Customer service dept. at 1-844-578-2491
Thank you
**** ********
Customer service Mangers
Initial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** ******* & ***** ******** **** *** ** *** **** ** ********** August 9, 2021 Original letter sent to Simple Save Auto, Broker for Omega Auto Repair, **** *** **** ********** *** ***** according to instructions by recorded telephone. This repeat being sent to Simple Save Auto, Broker for Omega Auto Repair, **** * *** ******* ** *** **** ****** ******* ** ********** as per BBB address. August 23, 2021 Policy Number *********** Billing Act. No. ********** Despite sending this letter as requested for prorated refund, no reply has been received. We request that this deceptively advertised policy which we did not require be immediately terminated and refunded to us at the above address. We have been deceived into paying a total $1,600.45 via Paylink Direct consisting of $175.00 down and nine payments of $129 including a fine for late payment so the last payment was $135. Please remit the prorated amount as well as full refund.Business response
08/24/2021
Good morning Mr. *******
I do see we spoken to you on 8/9/21 and were giving produces on how to send you cancellation application. We haven't received your letter of cancellation that was attached to this complaint I can send this down to processing department today the account was placed on hold on 8/9/21. Today it has been fully cancelled out a prorated refund check can take up to 30 business days but will be sent to address on file.
If you have any questions feel free to contact me directly
**** ********
Customer Service Manager
************** **** ****
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