ComplaintsforTravers Autoplex

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have had my car for over a month. ********* gave them the authorization to fix my car. I go up there this morning to check on my car and it is in the same place. I would like to have my car fixed.

  

  Business response

  03/06/2024

  This store has been closed for over a year we dont have any cars on the lot. We dont even have the lot anymore there is another dealership there. Please remove! 

• Initial Complaint

  11/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 10, 2023, I purchased a 2021 ****** Altima from Travers Auto in at *************************************************************. At the time of purchase, an extended maintenance agreement, in the amount of $2,895.00, was added to my contract. I was not asked ahead of time if I wanted to purchase the agreement. I brought it to the attention of the finance person and he stated that almost everyone purchases the agreement and that I should do it. I reluctantly agreed, and signed the contract. After a few days, I decided that I did not want the maintenance agreement. I contacted Travers and they told me it was no problem; that I just needed to come and sign a cancellation form. I went to their office and signed the form on June 17. I have attached a copy of that form. I was told at that time that in about 30 days the money would be credited to my loan. After approximately three months, I had not received the credit for the agreement. In that time, the location where I had purchased my vehicle had closed, so I contacted someone at the location in *******, ********, on three separate occasions by phone, and was told they were too busy at the time, and they took my number and would call me back. After not hearing from anyone, I consulted with an attorney and was advised to contact the maintenance agreement company regarding this matter. They informed me that they had sent the information to the dealer regarding the cancellation, and I should speak with them. I again called Travers on Friday, November 3. I spoke with **** and he took all of my information and said since it was the weekend, he would get back to me on Monday. He informed me that it usually takes ***** days to get the credit, but did acknowledge that we were well past that time period also. I have waited several days since that conversation and have heard nothing from Travers and the amount has not been credited to my loan.

  

  Business response

  11/13/2023

  My name is *** and I am the Assistant to the General Manager of Travers Automotive & RV Group. I have pulled your deal and there was no cancellation done. I'm very sorry it must have got lost with the move. I have escalated this matter with our Office Manager and she is cancelling your warranty today with the posted date on your cancellation form. Again, I apologize for the inconvenience of this matter. If you have any questions, please call me at ************. 

  Customer response

  11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will be keeping an eye on my loan & make sure the amount is credited. If it is not, further action will ensue. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to this business for a service, I was racially discriminate against (I was asked did I leave in a certain area because of my color), I was deceived about a product that I requested about and had the price raised on the vehicle in questuoned of, because of the amount of my pre-finance amount.

  

  Business response

  11/21/2022

  My name is **** and I am the sales manager here at Travers Autoplex. Ms. ****** ***** made an online inquiry on a 2019 Chevrolet Blazer on 10/26/2022 through the ****** website. We set an appointment for Ms. ***** for 10/29/2022. Upon arriving to the dealership, Ms. ***** looked at and drove the Blazer. At that point she stated she didn't want leather interior, that she wanted cloth interior, At that point, we showed Ms. ***** some pictures of a Blazer that was a few years newer that had the equipment she wanted. Since the vehicle was newer the price was higher than one that was 2 years older. Ms. ***** proceeded to tell us she did not want to spend that much on a vehicle. We never ran Ms. ***** credit nor did we submit her to any banks. As far as her being racially discriminated against, our company does not discriminate against any race, gender, age, martial status, national origin, religion or disability. If you have any further questions, please call me at ************. 

• Initial Complaint

  05/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid $10000 for a truck 6 months ago . Was told when I bought the truck after having it I could trade it in for anything on the lot. Went there after 6 months of having my truck I’m being told it’s only worth $2500.00 and I can’t get anything unless I bought a whole other truck and have 2 payments or if I sold my truck for 4000 I would be able to get something different. Terrible customer service skills it wasn’t about what I wanted it was all about them

  

  Business response

  05/03/2022

  My name is ***** and I am the Sales manager here at Travers Autoplex. I just spoke with Mr. ***** and I'm sure everything is resolved. If you have any questions, please give me a call at ***** ********* 

• Initial Complaint

  03/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Good morning Mr. *******, I am writing to you today to make you aware of a situation and ask for your assistance in resolving it which I have tried to resolve with your General Manger, ***** ******** for over a month with no resolve. As I reach out to you I am attaching the chain of emails (minus the texts and documented phone calls) with pictures and a video that have proceeded this communication today. I have been patient with ***** despite a resolution has been a moving target. I have also been by GMT Auto Sales to several times to see you as I was told that this is where you normally are most of the times.. In December of last year I purchased a 2015 BMW X3 at the *** ****** ********. The intention of the purchase of the car was to give to my kids to drive and eventually give to my son for him to take to college 8 hours away. On a driving trip to Florida to have my Daughter play in a Field Hockey tournament at the end of January we started to have problem with the car. Once we arrived in Florida we were able to get the car in to a BMW dealer. to have them evaluate what was going on with the car. What we found was that several parts had begin to fail because of the significant rust and corrosion under the car. Those fail parts could have lead to much more damage which would have put my family in even more danger. We also discovered that a lot of the rust and corroded parts. The rust and corrosion of the parts and under side of the car made it appear that the car had been in a flood or just submerge in water. To add to this the parts had been painted/spray painted over with what appeared to be an effort to cover up that significant rust and corrosion. It was also found that several of the lug nut screws were broke off into the hub. I will added that the only time the tires had been removed off that vehicle was when *** ****** ******** sent the car in to the shop to repair the brake sensor(s) prior to us picking up the car. This situation change the whole landscape of our trip. We had t o work to find transportation back home which cost us over $500 (***** did send us a check for $500) however since that time we have been a rental vehicle which has cost us over $1000. In addition we had to find a transportation company to get the car back. Which we did at a significant discount. ***** had agree to pay for half of that cost but he has backed away from that because of what appears to be frustration with this situation. In fact he has begin to reneged on several things. After looking at all of this it is believe that the car should not had been presented for sale in this condition. I am a a Decorated Combat Veteran who served Honorably for over 30 years in the United States Marine Corps. I believe in Honesty and Integrity in all that I do. That includes kindness and respect. When I tell you that this has been a traumatic experience for me my family laced with a level of disrespect as a customer, I believe that is just not what you want your employees or representatives of your company/organization. I would like to visit with you to discuss this situation. In addition believe the right thing to do is to replace those parts that are rusted and corroded out under the car. I am very much available to visit with you to share more about this experience. As we work towards our meeting, we would like the car, those rusted out and corroded parts replaced. This would give my family, especially my wife and kids a level of comfort that we have a car that is safe for the to drive. Again I would like to have this resolve with you at this level and not have this get any bigger than it needs to be. I can be reached at ************. Thank you and I look forward to our conversation and visit. Respectfully, ****** ** *******

  

  Business response

  03/22/2022

  My name is *** and I am the General Manager here at St. Louis RV. Mr. ******* unfortunately did not purchase a vehicle from us we are strictly an RV dealership. We ask that this complaint be removed from our BBB as Mr. ******* has never done business with us at this location. If you have any questions, please call me at *************

  

  Business response

  04/08/2022

  My name is ***** ******** and I am the General Manager at Travers Autoplex. We have done everything we possibly can to satisfy Mr. *******. If he would like to discuss this further, he can call me directly at ************* 

  Customer response

  04/15/2022

  Complaint: ********
  
  I am rejecting this response because:
  

  
  We reached out to Mr. ******** to discuss in detail a resolution via cell phone listed above, text, email. At this time we do not feel comfortable moving forward and allowing the Business to do the work. This is largely due to the significant time spent trying to resolve with the Business, the almost 1 1/2 months of non-response from the Business, and the significant cost we have spent just trying to work with the Business on a solution. We are/will be out almost $5000 (See attached documentation which include receipts and estimation of the work to be completed. We eventually had to have the car picked up. The total cost is $4907.89 to include the other cost (shipping, Rental Cars, and repairs)). We are respectfully requesting the Business at this time cover those cost. 
  
  This has been a tremendous burden (See Documentation) on me and my family and certainly is not the experience we would have expected in purchasing a car and being able to just enjoy the car.
  
  
  We again respectfully requesting the Business cover the total cost ($4907.89) we've incurred and allow our family to move on from this unpleasant situation.
  

  
  
  
  Sincerely,
  
  ****** *******
  

• Initial Complaint

  12/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ran my credit though I asked them not to.

  

  Business response

  12/13/2021

  My name is ***** and I am the Sales Manager here at Travers Autoplex. I have searched our system and we have never had any ****** ***** at our store. We ask that Mr. ***** checks his records and make sure that he came to Travers Autoplex on *** **** ******* *** ******* **. If he can provide proof that his credit was ran we are more than willing to write a letter to the bureaus to get it removed. If you have any questions, please call me at ************. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩