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Business Profile

Car Dealers

Travers Autoplex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In feb march 2024 i purchased a vehicle off your ofallon lot for $31,000 i have had it in the shop for atleast a month with problem after problem on this vehicle. I have spent around 10,000$ just to be able to keep it on the road. Had it towed. Used warranty for 2,000$ worth. Lied to about tires and rotors being put in. You did take it back and put them on. This company has nothing but liars for staff just to get a sale. My car would of never passed safety due to tires and rotors that your safety inspection lied about just to get my money and get me out the door. I can and will upload documents however the shop it is in right now has all the paperwork.

  • Initial Complaint

    Date:12/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Travers GMT auto sales west committed fraud by changing the mileage on the warranty to make the sale! The correct miles is on the title.

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had my car for over a month. ********* gave them the authorization to fix my car. I go up there this morning to check on my car and it is in the same place. I would like to have my car fixed.

    Business Response

    Date: 03/06/2024

    This store has been closed for over a year we dont have any cars on the lot. We dont even have the lot anymore there is another dealership there. Please remove! 

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, 2023, I purchased a 2021 ****** Altima from Travers Auto in at *************************************************************. At the time of purchase, an extended maintenance agreement, in the amount of $2,895.00, was added to my contract. I was not asked ahead of time if I wanted to purchase the agreement. I brought it to the attention of the finance person and he stated that almost everyone purchases the agreement and that I should do it. I reluctantly agreed, and signed the contract. After a few days, I decided that I did not want the maintenance agreement. I contacted Travers and they told me it was no problem; that I just needed to come and sign a cancellation form. I went to their office and signed the form on June 17. I have attached a copy of that form. I was told at that time that in about 30 days the money would be credited to my loan. After approximately three months, I had not received the credit for the agreement. In that time, the location where I had purchased my vehicle had closed, so I contacted someone at the location in *******, ********, on three separate occasions by phone, and was told they were too busy at the time, and they took my number and would call me back. After not hearing from anyone, I consulted with an attorney and was advised to contact the maintenance agreement company regarding this matter. They informed me that they had sent the information to the dealer regarding the cancellation, and I should speak with them. I again called Travers on Friday, November 3. I spoke with **** and he took all of my information and said since it was the weekend, he would get back to me on Monday. He informed me that it usually takes ***** days to get the credit, but did acknowledge that we were well past that time period also. I have waited several days since that conversation and have heard nothing from Travers and the amount has not been credited to my loan.

    Business Response

    Date: 11/13/2023

    My name is *** and I am the Assistant to the General Manager of Travers Automotive & RV Group. I have pulled your deal and there was no cancellation done. I'm very sorry it must have got lost with the move. I have escalated this matter with our Office Manager and she is cancelling your warranty today with the posted date on your cancellation form. Again, I apologize for the inconvenience of this matter. If you have any questions, please call me at ************. 

    Customer Answer

    Date: 11/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I will be keeping an eye on my loan & make sure the amount is credited. If it is not, further action will ensue. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this business for a service, I was racially discriminate against (I was asked did I leave in a certain area because of my color), I was deceived about a product that I requested about and had the price raised on the vehicle in questuoned of, because of the amount of my pre-finance amount.

    Business Response

    Date: 11/21/2022

    My name is **** and I am the sales manager here at Travers Autoplex. Ms. ****** ***** made an online inquiry on a 2019 Chevrolet Blazer on 10/26/2022 through the ****** website. We set an appointment for Ms. ***** for 10/29/2022. Upon arriving to the dealership, Ms. ***** looked at and drove the Blazer. At that point she stated she didn't want leather interior, that she wanted cloth interior, At that point, we showed Ms. ***** some pictures of a Blazer that was a few years newer that had the equipment she wanted. Since the vehicle was newer the price was higher than one that was 2 years older. Ms. ***** proceeded to tell us she did not want to spend that much on a vehicle. We never ran Ms. ***** credit nor did we submit her to any banks. As far as her being racially discriminated against, our company does not discriminate against any race, gender, age, martial status, national origin, religion or disability. If you have any further questions, please call me at ************. 

Travers Autoplex is NOT a BBB Accredited Business.

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