ComplaintsforBommarito Volkswagen Of St Peters

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle went in late November early December. Bommarito replaced the ecm. At first I was under the impression it had the wrong battery installed per Advanced auto parts stating it, and when speaking with Volkswagen, we determined it is a correct battery. I went to pay for my vehicle on January 23rd. I went in to pick it up and asked them why it was covered. They told me it was warrantied but the battery was arcing and thus not covered (meaning that someone hooked it up wrong). After doing extensive research myself it was a manufacturer issue based off the code I found (u code 3001). I went up through their channels through out various departments to talk to them about this but I could not get any momentum. I had been primarily communicating with **** ********** & **** *******, they were being dishonest with me in regards to the battery arcing and hooked up wrong, which is entirely false. They gave me diagnostic reports with dates that they already told me something was wrong, or dates that are after us speaking (for example when I brought it in and spoke in April of this year, we spoke and I provided them my own diagnostics with a machine I got, got it toed and after diagnosis they told me it was fine, i asked for a diagnostic report and they said the report was fine, but when they sent it to me it was dated for several days later. How did they know that before the diagnostics?). I have given them roughly ******* dollars plus taxes (roughly ***** dollars) for the ecm and labor.

  

  Business response

  09/23/2024

   

  We have all the correct documentation which has been uploaded to Volkswagen. The vehicle was repaired at a different facility which installed a defective battery. The battery

  was dead and apparently jump started, due to the stored codes, incorrectly. Due to the improper connection of the cables the *** was damaged. This is not a warranty issue and could possibly be an Insurance 

  issue.

  Customer response

  09/23/2024

  Complaint: 22323478
  
  I have reviewed the business' response and am rejecting it because:  First and foremost, my vehicle was never repaired at another facility at any point.  Advanced Auto Parts installed a new battery in my vehicle in September 2023 and vehicle drove perfectly fine until it didn't start in November 2023.  I first contacted Advanced Auto Parts and let them know my vehicle wasn't starting and I purchased a battery from them a couple months earlier.  I gave the store clerk my battery information and he me told they sold me the wrong battery over the phone.  So, I thought they sold me the wrong battery and I gave that information to ****** the Service Advisor at Bommarito St. Peters Volkswagen over the phone. The clerk told me he would exchange my battery and install the correct one.  So, I got my vehicle towed to the store and they replaced with another battery that was correct as well.  Later on, I realized the information the store clerk at ****************** gave was incorrect about the first battery.  Both batteries I received the auto store was correct.  I realized later on I had a warranty on my vehicle and was never notified from the service department.  I began to ask why I wasn't notified about my current warranty when my vehicle first arrived at their service department, and I never got an explanation.  After further research I found out my vehicle ECM had manufactured with information I received the ********************* diagnostic report as well as information I researched as well.  Diagnostic trouble code U3001 clearly states its manufactured defects with the engine control module (ECM).  I have all the supporting documentation via email, text or hard copy.  The battery was never jump started by anyone, but Bommarito St. Peters Volkswagen and the battery was never installed/connected incorrectly.  Shalom

  Once again, I have proof from Bommarito St. Peters Volkswagen ****************** my ECM (engine control module) had a manufactured defect and it should have been covered under there manufactured warranty at no cost to me.  

  
  
  Sincerely,

  ****** ***** Jr

  ****************** Retired

  

  Business response

  09/25/2024

  Mr.****** ******* was towed to our dealership service department and was checked in on 12/04/23. The Technician assigned to the ******* started his diagnosis @10am on 12/06/23 and was continued on 12/07/23. At that time the technician determined that the *** would not communicate with other control modules on the various networks. The *** did have a DTC U300100 Control Module improper shutdown code along with 7 additional active DTCs including and not limited to U112100 Data-bus missing message, U112200 Data-bus implausible message, and U112300 Data-bus Error value received. This type of failure is caused when a *******s electrical system has encountered a reverse polarity situation IE wrong battery, improper installation, or improper jump start all of which are considered by ** to be outside influence and not covered by a manufactures warranty. All of the aforementioned DTCs are documented on the *** Diagnostic log uploaded to Volkswagen time stamped and identified by VIN. In reference to the date of the *** log Mr. ***** is referring to it is time stamped with the date that the log was finalized. 1/11/24 was the day the new ECM was installed (The part had to be special ordered as it is not a normally stocked part) and programing was completed. The ******* was then test driven in accordance with the original customer concern and delivered the next day to the customer.   

  Customer response

  09/30/2024

  Complaint: 22323478
  
  I have reviewed the business' response and am rejecting it because: 

  Good evening To Whom It May concern I'm responding to Bommarito St. Peters Volkswagen ****************** latest message.  I agree my 2019 ** Arteon was diagnosis by the service department on or about 12/06/2023.  I need clarity on my vehicle being diagnosis for two consecutive days as well as the report was time stamped for 01/11/2004 the day prior to me paying for the balance on my invoice and picking up my vehicle on 01/12/2004.  It doesn't make any sense to me.  I understand the diagnostic report is date stamped so I'm wondering where the date stamps for 12/06/2023 and 12/07/2023 from the service department diagnosis of my vehicle?

  Once again, they stated their diagnostic report had diagnostic trouble code U300100 logged on it which is a manufactured fault code referring the electronic control module (ECM).  Could you please ask the service manager at Bommarito St. Peters ** what does the U300100 code represent pertaining whether it's a Volkswagen manufactured fault code or not?  Manufactured fault/defect codes fall directly on the manufactured.  Also, my 2019 ** Arteon never had the wrong battery, or a defective battery installed incorrectly.

  On January 15th, 2024, I received a diagnostic report from **** *********** the service manager a few days after I requested it from him.  They are correct that according to the diagnostic report I received from **** via email diagnostic trouble code (DTC) U300100 was on their report along with many other codes.  Here is a breakdown of the codes and I will attach a copy of the ** diagnostic report of my 2019 ** Arteon that was sent to me.

  My total number of diagnostic trouble codes were 45.  I had a 9 active diagnostic trouble codes and 8 other control module error diagnostic trouble codes. Active DTC in order as follows: P161200, U041600, U112100, B148745, B1168F2 plus 1 more, U112300 plus 2 more, U112200 plus 2, U300100, B11CF53 which is a total of 14 active DTC. 

  The other control module error DTC in order as follows: U112300 plus 6 more, U112100 plus 2 more, U041600 plus 1 more, P161200 plus 2 more, B1168F2 plus 4 more, U112200 plus 6 more, B148754 plus 1 more, B11CF53 plus 1 more which is a total of 31 other control module error DTC.  The total pages of diagnostic report for my vehicle from ** were 16 pages.

  On 12/20/23 I paid over the phone with ****** at ** service department ******** for my new electronic control module.  

  For your information when I connected the Innova 5600 scan tool back in late November in my garage at home on my 2019 ** Arteon it read 8 diagnostic trouble codes exactly in this order: U3001 1/8 Stored, U0100 2/8 Stored, U0100 3/8 Pending, U0301 4/8 Pending, U3001 5/8 Pending, U0100 6/8 Pending, U3001 7/8 Permanent, U0100 8/8 Permanent.  

  Additionally, I have more information pertaining to performance of my 2019 ** Arteon if I need to present that information.  

  Please contact me with any questions or concerns via email or by phone at ************.  Shalom
  

   

  Respectfully, 
  

   

  ****** ***** Jr

  ****************** Retired

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car in for some warranty work which was supposed to be free, ended up paying Enterprise $**2.46 and H323434373630**353038H sent me a check for $261.64. They said they don&#**;t repair hail damage. I was shorted some money on this. They acted like they would have a car for me, told me to go to Enterprise to get a car and they would pay me back but I ended up paying for it. I would like for them to give me the money they deducted for the hail insurance.

  

  Business response

  08/02/2024

  The Customer contracted with Enterprise Leasing for a Warranty Repair which was reimbursed. The customer Chose to put ************** on their rental

  instead of using her own automobile insurance coverage. The customer contracted for this insurance at their own expense. It was explained that the Warranty coverage would not include any type

  of supplemental insurance or other charges except for the rental itself.

  Customer response

  08/05/2024

  Complaint: 22082752
  
  I have reviewed the business' response and am rejecting it because: I should have been informed that I could have processed it through my own insurance.
  
  
  
  Sincerely,
  
  ***************************

  

  Business response

  08/05/2024

  After speaking to all parties involved I can understand why the customer would think that all

  charges would be covered under Warranty. Unfortunately our 3rd party vendor, which we have to use 

  from time to time, due to our busy schedule, does not do a very good job explaining to the customer

  that this Insurance will be an additional charge that the **************** does not cover. We are 

  sorry for any inconvenience this has caused our customer and in the interest of good relations we

  will refund the customer in the amount of $134.46. Thank You

  Customer response

  08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Cadillac (VIN: *****************) and encountered several issues related to the vehicle's warranty and overall performance. These issues have caused significant inconvenience and financial loss.The vehicle was supposed to come with a 3-year/100,000 km warranty as advertised. However, when I attempted to claim warranty services for engine-related problems, I was informed that the warranty coverage was not as stated.Despite repeated attempts to contact the dealer and manufacturer, I received no satisfactory resolution regarding the warranty coverage.Shortly after the purchase, the vehicle began experiencing engine issues, including frequent stalling and loss of power. These issues have rendered the vehicle unreliable and unsafe for use.I took the vehicle to the dealer for repairs multiple times, but the issues persisted. The dealer's attempts to fix the engine problems were inadequate, and the vehicle remains inoperable.I have contacted the dealer multiple times to address the warranty and engine problems. Each time, the dealer either provided temporary fixes or failed to honor the warranty terms.The dealer's responses have been unsatisfactory, and they have not provided a permanent solution to the ongoing engine issues.I have also reached out to the manufacturer to escalate the issue, but there has been no significant response or resolution from their end.Due to the persistent engine problems and inadequate warranty coverage, I have incurred significant repair costs out of pocket. These expenses were supposed to be covered under the warranty.The vehicle's unreliability has also led to additional transportation costs and lost work hours.The ongoing issues with the vehicle and the lack of support from both the dealer and manufacturer have caused considerable stress and frustration.

  

  Business response

  07/18/2024

  We are responding to Mr..Fields claim on his 2010 Cadillac with ******* plus miles. ************* the Manufacturers warranty on his replacement motor has expired. The original replacement motor

  is the only Warranty that was offered. Subsequent repairs after the original replacement Warranty had expired have no Warranty. **************** could only produce 1 oil change receipt from ******* miles, to ******* miles.

  Any decision regarding the approval or denial of a Warranty claim is at the discretion of the Manufacturer, Cadillac. **************** claim should be directed to Cadillac, not Bommarito. A 14 year old vehicle with over ******* miles 

  has most probably outlived its mechanical limits. We are sorry about the circumstances.

  Customer response

  07/18/2024

  Complaint: 22005306
  
  I am rejecting this response because:

  1. When I picked up my newly installed engine in August 2023, I asked, in front of a witness, if the new engine was under a new warranty, to which Bommarito stated, "Yes, GM provides a 3 year, ******* mile warranty for the installation of engines." This is the only reason I put over $10,000 after the latest engine was installed. SIMPLY THE CLAIM THAT THE VEHICLE WAS NOT UNDER WARRANTY IS FALSE.
  
  2. The attached recipt, which Bommarito has access to, clearly shows that I made them aware that ********** provided oil changes on 12/1/23 at 260K miles and on 3/21/24 at 268K miles. ************* I told them my father takes my car to get oil changes when he has my car when I travel for work and though I do not have such recipts, I would be willing to have him go to the place. SIMLPLY THE CLAIM OF 1 RECIEPT DURING THIS TIME IS FALSE AND MISREPRESENTS THE MATTER.

  3. IF the issue was actually the vehicle was not under warranty, oil changes would not matter. If the lack of oil changes (it is not), caused the engine not to be under warranty, why did they even request the oil changes nor directed me to obtain additional oil changes records. 

  4. After speaking directly with GM, they directed me to engage with the dealership and Bommarito knows this. 

  5. The unempathic statement pertaining to the age of the car conviently left out the fact that they installed the last two engines, both of which failed. There was not this energy not such perspective while I was paying tens of thousands of dollars at their institution. 

  Again, I am seeking the following:

  A) I seek full reimbursement for the repair costs incurred due to the engine problems that should have been covered under the warranty.
  B) I request the dealer and manufacturer to honor the originally advertised 3-year/******* km warranty and provide a permanent fix for the engine issues.
  C) If the vehicle cannot be reliably repaired, I request a replacement vehicle of similar value or a full refund of the purchase price.

  Sincerely,
  
  *************************

  

  Business response

  07/18/2024

  Once again and finally, the Manufacturer dictates whether or not the vehicle is under Warranty or not, Bommarito has no say in the matter. According to the Manufacturer the engine

  is out of warranty. Bommarito had nothing to do with the failure of the engine and will not be compensating the customer in any way. The customer needs to address their dissatisfaction

  and Claim with the Manufacturer and send their BBB complaint to them.

  Customer response

  07/18/2024

  This is very disappointing. The business provided a lie and I provided evidence to support it was a lie. I will proceed accordingly. This was a complete waste a time and as someone who has never reached out the the BBB, I now understand the criticism. Thank you for nothing. 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought this car out of state. When I flew to dealer I was told that out of state financing would not be accepted. ******* told me that my financing would be accepting but the finance manager ***** did not approve. They never asked for insurance. I drove from Stl to Ohio without insurance. I was contacted by ***** and asked where's my down payment of $11000. I told him that I paid via check and he said that they do not have it and that I'm going to have to pay again. I had to wire them the money to pay for the car because no one could find the check. My temp tag expired 11/14 and I just got my title last Tuesday with my plates. I asked to speak to general manager with no response. The title that I was giving was wrong. It was not issued in the county that I live in.

  

  Business response

  12/27/2023

  It is true that we misplaced Mr. ***** Check, and we almost immediately contacted him so that he could stop payment and re issue a check. Mr. ***** was very uncooperative and after several failed attempts to get his commitment to replace the check, I personally called him to apologize and to secure payment, which he subsequently did via wire transfer. The state of Ohio requires VIN inspection on vehicles purchased out of state, Mr. ***** took 1 month to provide to us. We use a Title company for out of state deals that registered the Vehicle in the proper county of residence. Although the issuing county is Medina, the residence county is Summit County. The vehicle is Licensed and registered.

  We are sorry for the Lost Check. We will not be issuing a credit of any kind..
  

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Follow up Complaint on 2017 Ford Escape bought on December 31, 2022. Since than vehicle was picked up around June 8 as we were told it was fixed. Than on June 10th we started smelling gas fumes again and it was running really rough, Called Dealership and since it was on a Saturday couldn't do anything and were told to bring it back up and drop it off that Monday June 12, And that's what we did. Pick it up once again saying it was fixed on June 28th, Than to turn around and drop it back off on June 30th because of gas fume and running rough. I keep getting back a vehicle that is NOT safe to drive or be in! Vehicle still there as in now. And in between all of this there was a phone call from *****, GM of Bommarito on June 29. He said the director was going to call my husband after he got out of a meeting, And that we didn't have to worry about that vehicle anymore because they were going to get us out of it. My husband has called GM manager to follow up on this and all he said is that it was up to director. WELL here we are a little over a week and still NO call from director, And wonder just how long a meeting is? But my husband than gets a call from ****, Manager in service to now tell us it is cylinder heads. They put refurbished 1 in when doing motor work because we were told than they couldn't find any new ones! They have put us in a loaner car. All we have been getting is the run around on a vehicle that has had nothing but issues and clearly has been far from safe to drive or ride in. We no longer trust the work being done to this vehicle as this is around the 5th time for the SAME issues! And all together vehicle has been there 6 times. And that is way to many times as something should of been done. Don't want the vehicle back and don't TRUST the work being done to it! This has been a very unpleasant and very unprofessional service treatment we have ever got from a dealership. Thought Bommarrito took care of their customers? So far they have not! ENOUGH

  

  Business response

  07/24/2023

  We have satisfied the customers complaint and they are happy with the repair.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My compliant is , I know that there is a electrical issue with my car. I explained to them before I even took my car to them. I gave them a list to them.  I took my car to them on 06/13/2023.   They gave me four pages of everything wrong with my car from tires to windshield wipers, if they charge by the hour why would they spend that time doing things besides what I asked them to do? I explained to them that I am a mechanic and I tracked the electrical issue done to a wiring issue. I paid them $205.00 for something that I did request for them to do. I would like to be refunded. If this was a courtesy why should I have had to pay that fee. I would like to be refunded $205.00. They have not returned any of my calls.

  

  Business response

  06/26/2023

  The Vehicle mentioned in this complaint was brought in for a Check engine light complaint. The Charges associated are for diagnosing the cause of the Check Engine Light. The customer signed the repair order to authorize the diagnosis. The time charged was for diagnosis only, with permission from the customer. Customer declined recommended repairs.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We bought a 2017 **** Escape Titanium from Bommarito Cadillac in St. Peters, ******** on December 31, 2022. We liked the vehicle and was happy with the purchase but wish I could say that now! It all started with coolant being low and going thru coolant, Called Bommarito and took it in on March 10th 2023, They could not find anything wrong than found out it was leaking coolant into cylinder heads, Had to have rebuilt motor put in. During process of all of this and all the back and forth it was a headache! It was covered under warranty. We get vehicle back on May 16, 2023. Thought everything was fine, Than on May 30th, 2023 I turn air conditioning on and there is gas fumes coming thru the air vents inside vehicle. I got light headed and sick from the *** FUMES! Call Bommarito service and dropped vehicle off May 30th, Than get told it was spillage from them working on vehicle 2.5 weeks ago! So Im driving around in a vehicle that THEY say is spillage from 2.5 weeks ago? Don't think that's safe, Could of blew up or got me or family very sick, It did me once. Also told us that they wiped it down, Ya know the spillage from gas fumes? Than get a text June 1st saying vehicle is done, gas Fumes gone and running like designed. Go to pick it up and gas fumes still and vehicle NOT fixed! So left it there, They fix once again saying it was fuel injector 1 and o;ring missing, Pickup vehicle on June 5, seems fine and than next day run it on hwy turn air on than get hit with *** FUMES again. Dropped it back off on June 6 where it still is and now saying it was the fuel rail bent and happened when they were working on it previously. Nothing but ongoing issues with this vehicle. Bommarito has had this vehicle longer than we had it. We do NOT feel safe or confident for my family or myself to ride or drive this vehicle. Have made attempts to call and leave messages with no return phone calls but 1 on June 2 from salesman. This vehicle is very unsafe and nothing but ongoing issues!

  

  Business response

  06/12/2023

  We are working to resolve the issue. The customer is in a courtesy vehicle and we will not return their vehicle until the issue has been resolved.

  Customer response

  06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now! AS this is the 5th time my vehicle has been up there since March 10, 2023.  The last 4 times here recent has been over gas fumes in my vehicle. And there is no way this has been safe to drive or ride in!  I just want a SAFE vehicle that I don't have to worry about me driving it or my family being in it!!  Now after all of this, I'm second guessing all the work that has been done to it in general! It started with coolant leaking into cylinder heads. My family and I can not keep going through this with this vehicle! It has been such a headache for everyone, I know!   I will also say that my family and I appreciate Bommarito putting us in a loaner vehicle! 
  
  Sincerely,
  
  ***********************

   

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/4/23 I had new brakes put on my Mazda CX5 at Bommarito Mazda in St. Peters. They weren't right and on 4/17/23 my husband took it back and they said they found a hardware problem and fixed it. It is not fixed and is making the same noise as before and the brake pedal feels funny-it isn't right. My husband was left sitting there and everyone left and he didn't know the car was finished. We just want the brakes fixed and we will never go back there again. Very poor customer service. I called Mazda corporate today and complained and they called the dealer and said we have to take the car back again and that the service manager said it is fixed. He was gone yesterday and didn't even talk to my husband. This has taken 2 hours the first visit to put the brakes on and 3 hours to fix it yesterday but it isn't fixed. **** ****** is the service manager ###-###-####

  

  Business response

  04/19/2023

  We will have the customer return for proper repairs and we will compensate this customer for Lost time.

  Customer response

  04/28/2023

  ***** ***** called me today to try and get my car fixed.  The brakes are still making a noise.  The problem has not been resolved.  He can’t get to my car until next week.

  Customer response

  05/24/2023

  The car is still not fixed.  Today would be the fifth time we have taken it to them.  The brakes are still not fixed.  The brakes are still making a grounding noise.  Spoke to the business today. 

  Customer response

  09/12/2023

  9/12/23 BB Left a voicemail for the consumer, emailed consumer for update

  

  Business response

  09/12/2023

  .

  Customer response

  09/15/2023

  Hi, the case has been settled.  Bommarito refunded the cost of the brakes and I went to another shop to get them fixed.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had car repairs done to my car. I went to pick it up the first time and got it home and nothing had been fixed. They had kept the car from Nov. 1, 2022 to Jan. 1, 2023. I had it towed back and picked it up again after taking it back and it is worse. I told them I gave them $7,903.43 and it seems like I would get better service. They told me they decided not to work on it anymore. They will not answer my calls and trying to talk to this guy wasn't going anywhere. They told me they were not going to touch it. He said my technicians decided to not work on it anymore. They are screening my calls. I would like a refund of my money.

  

  Business response

  03/16/2023

  We performed a Major engine repair on this vehicle and the customer was still having issues with an oil leak. We brought the vehicle back in and resealed the engine. As a gesture of good will we installed 2 front tires, 2 headlights

  and a drivers side mirror (customer supplied) at no charge. We also replaced the Starter because the customer stated there was a problem starting the vehicle, also at no charge. The customer stated that he was still having issues

  starting the vehicle and we determined the issue to be an aftermarket remote starter. We had the customer in courtesy transportation at no charge during these repairs. The customer agreed to let us disconnect the aftermarket remote starter and the starting

  issue was corrected. We informed the customer that due to the excessive miles on the vehicle, these vehicles are constantly developing issues (217,751 miles). The customer returned to the dealership demanding money be returned to him

  and threatened several employees. The police had to be called and the customer was removed from the property and was instructed to not return to the dealership. We are sorry for the way this issue turned out and believe we went over and above

  in our efforts to make this customer happy.

  Customer response

  03/23/2023

  Complaint: ********
  
  I am rejecting this response because:

  I kept asking for a rental or some kind of vehicle to drive.  They did not give me a car to drive.  They had the car for a month.  I went out there to see if they would put the tires on and asked for them to put the headlights on too.  He was supposed to be a master in mechanics and he burned up the starter.  He asked me to get another starter and they would put it in and not charge me.  The car was in their possession when the starter burned up.  They did not go over and beyond to make me happy.  They are trying to cry victim and keep my money.  I will go to court if I have to go.  I gave them $8000 to fix my car.  
  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  02/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took my car in on Jan. 20th for an oil change and filter change and they said it would be an hour. It turned out to be a little over 2 hours and they did not wash it like I requested to do. They told me a little over $500. I told them I really needed get my car because of appointments. They charged me $733. I didn&#**;t worry about it because on the back page they had a contact name and number (*********************) to call back for an explanation of charges. I called and no one called me back. I told them I&#**;m turning them over to the H363137**3238313831H. I didn&#**;t know what a GOT charge was and had no explanation about this. I texted him too. I never received a call or text back from them. **** called back and said he was sorry he missed my call. I called back and he never called me back.

  

  Business response

  02/10/2023

  We have reviewed this issue and have resolved it with the customer.Tell us why here...

  Customer response

  02/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩