Complaints
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/4/23 I had new brakes put on my Mazda CX5 at Bommarito Mazda in St. Peters. They weren't right and on 4/17/23 my husband took it back and they said they found a hardware problem and fixed it. It is not fixed and is making the same noise as before and the brake pedal feels funny-it isn't right. My husband was left sitting there and everyone left and he didn't know the car was finished. We just want the brakes fixed and we will never go back there again. Very poor customer service. I called Mazda corporate today and complained and they called the dealer and said we have to take the car back again and that the service manager said it is fixed. He was gone yesterday and didn't even talk to my husband. This has taken 2 hours the first visit to put the brakes on and 3 hours to fix it yesterday but it isn't fixed. **** ****** is the service manager ###-###-####
Business Response
Date: 04/19/2023
We will have the customer return for proper repairs and we will compensate this customer for Lost time.Customer Answer
Date: 04/28/2023
***** ***** called me today to try and get my car fixed. The brakes are still making a noise. The problem has not been resolved. He can’t get to my car until next week.Customer Answer
Date: 05/24/2023
The car is still not fixed. Today would be the fifth time we have taken it to them. The brakes are still not fixed. The brakes are still making a grounding noise. Spoke to the business today.Customer Answer
Date: 09/12/2023
9/12/23 BB Left a voicemail for the consumer, emailed consumer for updateBusiness Response
Date: 09/12/2023
.Customer Answer
Date: 09/15/2023
Hi, the case has been settled. Bommarito refunded the cost of the brakes and I went to another shop to get them fixed.Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had car repairs done to my car. I went to pick it up the first time and got it home and nothing had been fixed. They had kept the car from Nov. 1, 2022 to Jan. 1, 2023. I had it towed back and picked it up again after taking it back and it is worse. I told them I gave them $7,903.43 and it seems like I would get better service. They told me they decided not to work on it anymore. They will not answer my calls and trying to talk to this guy wasn't going anywhere. They told me they were not going to touch it. He said my technicians decided to not work on it anymore. They are screening my calls. I would like a refund of my money.Business Response
Date: 03/16/2023
We performed a Major engine repair on this vehicle and the customer was still having issues with an oil leak. We brought the vehicle back in and resealed the engine. As a gesture of good will we installed 2 front tires, 2 headlights
and a drivers side mirror (customer supplied) at no charge. We also replaced the Starter because the customer stated there was a problem starting the vehicle, also at no charge. The customer stated that he was still having issues
starting the vehicle and we determined the issue to be an aftermarket remote starter. We had the customer in courtesy transportation at no charge during these repairs. The customer agreed to let us disconnect the aftermarket remote starter and the starting
issue was corrected. We informed the customer that due to the excessive miles on the vehicle, these vehicles are constantly developing issues (217,751 miles). The customer returned to the dealership demanding money be returned to him
and threatened several employees. The police had to be called and the customer was removed from the property and was instructed to not return to the dealership. We are sorry for the way this issue turned out and believe we went over and above
in our efforts to make this customer happy.
Customer Answer
Date: 03/23/2023
Complaint: ********
I am rejecting this response because:I kept asking for a rental or some kind of vehicle to drive. They did not give me a car to drive. They had the car for a month. I went out there to see if they would put the tires on and asked for them to put the headlights on too. He was supposed to be a master in mechanics and he burned up the starter. He asked me to get another starter and they would put it in and not charge me. The car was in their possession when the starter burned up. They did not go over and beyond to make me happy. They are trying to cry victim and keep my money. I will go to court if I have to go. I gave them $8000 to fix my car.
Sincerely,
***** ****Initial Complaint
Date:02/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my car in on Jan. 20th for an oil change and filter change and they said it would be an hour. It turned out to be a little over 2 hours and they did not wash it like I requested to do. They told me a little over $500. I told them I really needed get my car because of appointments. They charged me $733. I didn&#**;t worry about it because on the back page they had a contact name and number (*********************) to call back for an explanation of charges. I called and no one called me back. I told them I&#**;m turning them over to the H363137**3238313831H. I didn&#**;t know what a GOT charge was and had no explanation about this. I texted him too. I never received a call or text back from them. **** called back and said he was sorry he missed my call. I called back and he never called me back.Business Response
Date: 02/10/2023
We have reviewed this issue and have resolved it with the customer.Tell us why here...Customer Answer
Date: 02/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my car there back in November 2022 and I got a brand new 2020 CT5 Cadillac with 17,000 miles on it. They had it sitting there for two weeks before doing anything to it. I didn't have a loaner at the time. They had it in the shop for 28 days and said they will get me a loaner. I found out they were lying to me. I took it again and they said Enterprise doesn't have any cars. They said they couldn't take me in today. They have had my car for 20 days and promised each time to give me a loaner. It's in the contract to get a loaner car.Business Response
Date: 02/01/2023
We took this vehicle in yesterday 01/31/23. The customer was told that all rental vehicles were out. The customer stated that he had another vehicle he could use. If the vehicle is not repaired in a timely manor, there will be a courtesy vehicle available on Thursday Feb 2nd.Initial Complaint
Date:01/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a extended warranty with them and once the sales department called the warranty they stated that the repairs would not be covered. The sales department stated that it should be covered. I would like a clear answer about what is covered in the warranty, the warranty itself is not cheap. The warranty cost about four thousand dollars and my repairs out of pocket 2500.00 (estimate) and that is if they do not find anything else wrong. I took my car to get a oil change today, and I was informed that a both struts need to be repaired and the boot that holds the struts is leaking fluid and causing the struts to make the noise. I do have a case# number from Cadillac Costume relation and they stated that it would be 24 or 48 hours before they get back to me and that number is *************. I would like my car fixed.Business Response
Date: 01/19/2023
The repairs that the customer is speaking of are maintenance/wear items. Shocks, Brakes, Tires, Battery, Belts, hoses ETC. are not covered by extended warranties. We will be happy to work with the customer to reduce the charges for the repairs.Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had several issue with my vehicle. They refused to fixed everything that is wrong with the car. It is under warranty. They sent me communication that I turned down them fixing my car, which is not true. They are wanting me to come out of pocket for repairs. The engine light had come on several times.Business Response
Date: 11/25/2022
We have done everything the customer has asked for and more. This case has been turned over to the Attorneys to sort out.Initial Complaint
Date:10/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a car from them, and took it to get some tires. The tire shop said there was corrosion around the wheel, and a broken axle. They said to bring my car in, so I did. After two days of sitting there no one had looked at it, and they just give us the run around.Business Response
Date: 10/14/2022
The vehicle in question has been repaired and is ready to be picked up. Repair was done under warranty and Bommarito has covered the deductible of $250.00 so that there is no charge to the customer.Customer Answer
Date: 10/14/2022
Complaint: 18210096
I am rejecting this response because: I called to talk to this company about picking up my vehicle since they told the Better Business Bureau it was ready, they told my there was a mistake and that it is still not ready.
Sincerely,
*******************************Business Response
Date: 10/15/2022
We apologize for the confusion, there was a communication break down, The customers husband had told us to stop on the repair, and then the customer called and said to proceed. We will contact the customer when the vehicle is completed and ready for pick up.
The Service Manager ***************** will be calling.
Customer Answer
Date: 10/17/2022
Complaint: 18210096
I am rejecting this response because:
I have not heard anything. Can they give me a time frame on when my car will be done? I also am requesting they cover my powertrain warranty.
Sincerely,
*******************************Customer Answer
Date: 11/01/2022
11/01/2022: Mediator sent an email to the consumer regarding mediation. [CR] Hi ************* Thanks for reaching out. The complaint has not been resolved. My husband and I spoke to *************************** the director of Bommarito on the 27th of October. Explained to him the situation and what we wanted fixed. We Provided him with pictures of the damages along with 2 different repair estimates. Ive been trying to call him since Friday the 28th, Monday 31st and today Tuesday November 1. Left him messages but he hasnt reached out to me.
11/08/2022: Mediator left a detailed voicemail for the consumer requesting an update. [CR] The business did repair the vehicle.Business Response
Date: 11/08/2022
11/08/2022: Mediator sent an email to the business regarding our mediation process.Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car in May 2022. When I was in the credit manager's office, I told him I was already pre-approved through *** ***** ********* ****** ****** He told me their interest rate was too high. My interest rate is 8% through ******* ****** ***** which is higher than mine through *** ***** ********* **. I did not find any of this out until ******* *** did not approve my credit....I didn't even know they tried to do the financing through ******* ***. This is also when I found out about them doing the financing through ******* ****** ***** higher that what I came in with with *** ***** ********* *** They also told me the 2016 Mitsubishi Lancer had 74,000 miles on it but when I went to drive it away it had 138,000 miles.Business Response
Date: 09/22/2022
We are bringing in the customer to review their purchase and to address their concerns.Customer Answer
Date: 09/28/2022
Complaint: ********
I am rejecting this response because: This company has failed to address this complaint, no one has reached out to me to resolve my issue with them over pricing the car and not being honest about the interest fees at my bank. My bank has confirmed the information this company provided to me about the current interest rate was wrong. I also have the letters from ******* *** regarding their rates. This company denied offering a cheaper rate.
Sincerely,
***** ********Business Response
Date: 10/10/2022
We have made several attempts to contact this customer to schedule an appointment to discuss the issues regarding this complaint
and have not received a return call. Please contact me personally at *************
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