We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Specialty Auto Parts

Anarchy Motive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Auto Parts.

Complaints

This profile includes complaints for Anarchy Motive's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Anarchy Motive has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Still waiting on a resolution to my original inquiry from almost a year ago. ******* never responded and has since taken my money. Over one hundred and twenty dollars given in return for a product that wasnt ever received.

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Found ******* and his company AnarchyMotiv for a custom shift k*** Couple emails to work out details to ensure fitment and ordered one. $90 a year ago. Asked for updates and after 11 months a refund. Now the site is gone and emails are returned with error address does not exist anymore. I want my money back!! Dude is a rip off and. now has closed off contact to do so. SCAMMER!!!

    • Initial Complaint

      Date:11/07/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a custom shift knob on March 8th, 2020 (***** ****** *******) and paid $93.76. The item was never received after numerous attempts communicating by email over the years.

    • Initial Complaint

      Date:09/25/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the initial custom shift k*** for (I believe) $85 USD in Feb. 2022. It was great! I then emailed him 13 months later and we agreed for $25 + $5 to ship back, he would do more custom work. He was going to essentially take off the initial clear and color, paint it another color and then engrave my shift pattern into the top. Sent it via ***** and it was delivered according to the tracking number March 8th. 2023. Threw away tracking receipt and now ***** cant do anything claim-wise. Out now over $100 and no k*** Ive now come to find out his website, all social media, email and phones have been disconnected. Contact is no longer an option as Ive been nothing but peaceful. I never demanded, only asked for photos or an update of any sort and hed only reply with sharp and to the point answers. In all honesty I'm not going through hundreds of k**** to locate what stage yours is in to do a personalized order update.Sounds like he was down to himself solely as an employee according to his replys. I just want the product I paid for, or my money back somehow.

    • Initial Complaint

      Date:09/12/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom shift k*** from anarchy motive around a year ago. I paid in full and was quoted 8 weeks for delivery of my order. I never received the product, and the company's page now does not show up.

    • Initial Complaint

      Date:09/10/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 26, 2022 9:48 AM I ordered a shift k*** from Anarchy Motive. $85.00 plus $5.00 shipping. Prior to placing the order I had a conversation via instant message (I have all transcripts) to ensure the item could be made and verify the needed thread and pitch. 2 months later I reached out to inquire about lead times and delays (1/14/23 at 10:14 PM). I was informed he was backlogged up to 12 weeks out anything engraved. An additional 2 months (3/26/23 at 3:39 PM) later I reached out for a status and was informed it was being worked on but there was still work to do before it was completed and shipped out. The following day I requested a refund and was told again the order was being worked on and he would email me a tracking number. Here we are at the time of typing this 41 weeks have passed and I have not received a solid update, refund or product. I was genuinely excited for the longest to received the product itself but at this point Im only interested in a refund and ensuring this individual no longer conducts business this way with future consumers.

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted the merchant online and received rapid and helpful responses to determining the right shift know for my car. He sent me a purchase link to a product that was out of stock without mentioning it. After two weeks of waiting for shipping details to update I reached out to the merchant asking for an update. His response was they are out of stock and it will be shipped out within 12 weeks. At week 13 there was still no update and his only response was hes working on getting the batch out and I doesnt know when it will be completed to even be shipped. 2 more weeks I reached out again asking for an update and received the same response. He also said could not give a time frame on when it would be completed based on his current back orders and current rate of production. After that I asked him to cancel the order and refund the money. He said as it states on his website at time of purchase there is a restocking fee. I have taken screenshots of all the warranty/ return policies and none state any fee if the order hasnt been made yet. I tried to dispute the charge with my credit card and too much time has passed and now the merchant has blocked me on of their social media platforms. Do not conduct business with this merchant. Horribly unprofessional.

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/9/22 I ordered a $110 shift knob, website states 12 weeks for orders from the site, and to allow longer time for custom orders. So I have been extremely patient as it is now 8/10/23 and the order has been “in the batch I’m currently working on. I’ll notify you when it ships.” For the last 9 months, ******* claims he can’t issue a refund because “work has been completed”. ******* posts videos of him engraving blanks EVERYDAY to Facebook, I find it hard to believe that he has so many orders he’s over a year behind. I’m willing to get what I paid for and be done with it, or I want my money back for services not rendered.

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a shift knob from him on January 27, today makes 6 months ago. When I ordered it he was very polite and nice , stating that my order would ship out just over 12 weeks. Etc. I contacted him July 25th asking about my order he was very rude and told me to “f off “ and that it hadn’t been six months etc. when I have prove it has. My card charged and my order placed January 27th, 2023. He’s just a scam a rip off and he blocked me off instagram and Facebook.

      Business Response

      Date: 07/27/2023

      This needs no response. Customer has already been responded to. Have no need for further dialog with customer, including his misgivings regarding the interactions. 

    • Initial Complaint

      Date:07/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a custom shifter knob from Anarchy Motive on January 11, 2023 for $120. It is now July 3, 2023 and I have yet to receive my item. I have attempted to email and message through Instagram for any update to my order. Derrick always has the same response “You'll be notified via email when your order ships.” Refuses to refund the order since it’s “custom made.” Problem is it hasn’t even been made yet. I want a full refund for this purchase!

      Business Response

      Date: 07/04/2023

      This customer has already been responded to on Instagram and he knows exactly why his order will not be cancelled. 

       

      This "complaint" does not need a response. 

      Customer Answer

      Date: 07/05/2023

      Complaint: ********

      I am rejecting this response because:

      ******* ******* of Anarchy Motive is a *** ******! He has a proven track record of thievery over the last decade at least. Just Google his business and find out for yourself. He has stolen my money and refused to provide me with a product. 

      Sincerely,

      ***** *******

      Business Response

      Date: 07/05/2023

      Sending the same message over and over won't change the message that I've already given you. 

      Your order will not be cancelled, you were informed of that when you purchased as well as the lead time. You were forced to read it in the terms and conditions BEFORE you purchased. You can throw out whatever accusations you'd like to, it is not going to change the answer. 

       

       

    Anarchy Motive is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.