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Business Profile

Tree Services

Atchison Lawn Care & Tree Service

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    08/01/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    We are writing because of a promised reimbursement due to overcharge by Atchinson Landscaping. As invoiced, I paid $1575.00 on 05/04/2022. Sod was delivered. Owner of company let us know that he overcharged us for an extra palette and that we could either keep it, or they will refund us and take the palette back. We chose the option of refund as we did not expect or need the extra sod palette. The company came back that evening and removed the palette of sod promptly. We have contacted the owner about the promised refund six times starting on May 25,2022. The owner stated he forgot about the refund and will be by to drop it off that weekend. Next point of contact initiated by myself was June 2, 2022 and the owner stated that he was moving and the weather was bad and he will be by in the next few days. The third point of contact June 10, 2022 with no response. Fourth contact was by my husband with a different reason he didn’t get around to refund. Fifth contact was by myself via email on 6/28/2022 where I provided my ****** and an additional way to pay the refund hoping it would speed up the transaction with no response. Today Aug 1,2022 I have contacted again with no response yet. The amount we are owed for the palette isn’t exact unfortunately because he verbally told us of the error. He said around $215 or $250 I am not sure, as he told my husband. We do know they charged us for a palette, and they took it back and said they would give us back the money for the overcharge. There has not been any refund or payment in resolution of the companies error in overcharging in us and in turn keeping our money.

    Business response

    08/04/2022

    Our clients statement is 100% factual and true. I have no excuse other than being so busy I forgot. we enjoyed working for you and i will most definitely take care of this next week when i do my bank run. the amount to refunded is $247.oo

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BBB Rating & Accreditation

NR

This business is not BBB Accredited

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Years in Business: 5

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

839-3 Highway Z

Saint Robert, MO 65584-4944

Visit Website
(573) 451-2482

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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