ComplaintsforSage Home Inspections

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid this company for a Home Inspection and the inspector failed to address the rear addition structural damage. You can see it from the inside of the house.

  

  Business response

  03/12/2024

  There's a lot to unpack here but the client is simply wrong.
  The "structural" damage he is speaking of is a cosmetic crack in a drywall seam. It was in plain view and along with the staining at the ceiling (which was also in plain view and can be seen in the photos on Zillow and other listing sites). This was an un-noteworthy cosmetic, plain view, thing that one would expect and does see every day in old houses.
  Client has sent repeated libelous emails to every party in this transaction threatening lawsuits and simply cannot be reasoned with.
  
  He was charged $400 for an inspection, not $500. See attached invoice.
  
  He was not at the inspection and (until I got it from this complaint) had no phone number for him to try and discuss this rationally. I see he has not provided you with his email so I am unsure you will be able to contact him to resolve this.
  
  I would consider a one-time offer to credit back half of the $400 paid, without any acknowledgement of any failures our services, as a show of customer goodwill. But prior to releasing any amount, he would need to remove this complaint as-if it never happened, sign a the attached release, and agree to not post or make comments of any kind on any form of social or business media. It would be worth something to no longer be included on his email threads to the other parties.
  
  I'm attaching a copy of the original invoice and the form he would need to sign and return. I can send a check or process a credit against the original card upon receipt of the signed, notarized, letter. If he does not wish to release the letter, he can send the letter for holding to any reputable title company or the BBB who could release the letter to me when show a statement with the credit to his account or I could physically swap it out for a check at the ****** of ************* or the BBB.

  

  Business response

  03/13/2024

  I have revised the release letter. The previous one is withdrawn and void.
  Change was just to limit the time to respond so this does not drag on endlessly.

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