Reviews

Review Details

• Review fromKate K

  Date: 03/19/2024

  1 star

  Kate K

  Date: 03/19/2024

  So I'll start this by being honest my credit isn't the best, so for that I do have fault in. So my husband and I were looking at a Bolt that they had in their lot. We were told if we couldn't get a different cosighner we would need 1000 to 1500 down for the car(we were both trying to buy). So I pulled a loan out of my retirement fund, my 401K, 1810 to be exact as a down payment. We were then told by Cami that we would need only 1400. Regardless we had the money. We Sent them over what they needed for the loan, my husband left work early, we drove an hour to their dealership AGAIN and were told our vehical was sold 2 hours prior and that they couldn't get us a loan on any other bolt in the lot. We pushed and tried for something and the best they were going to do was give us $20 for our inconvenience. We did everything we could to get a loan and practically got told to go F**k ourselves.and we also did everything we were told. And keep in mind here's the time of how this all went today. At 12 pm I told then we had the 1810 down payment and told them we would be there at 6pm. Then I sent the information they asked for at 2:30pm keep in mind that car was still there. We got off work, got there and got told sorry it sold AFTER confirming we had everything needed. During the process we had to keep getting in contact with Cami and Julie no one reached out to us. No one informed me or my husband the car sold, their excuse was they were busy and sold 9 cars. Well I work in a warehouse and shipped out 300+ orders via ups and hand typing in the addresses in an 8 hour day and I made time to contact them still. Needless to say, we are not pleased, and if you can try not to use this dealership, their financial department is horrible and will screw you over very quickly andnoffer $20 as compensation for your troubles. They also do not take deposits on vehicles so if you do come here and don't get it same day don't expect them to help you out. We are livid!

  Victory Chevrolet of Smithville

  Date: 03/20/2024

  I am writing in response to the recent complaint filed by Kate K***** and Michael S********** regarding their experience at our dealership. We appreciate the opportunity to address their concerns and provide further context to the situation. Upon reviewing the details of the customer's visit, it is important to note that our dealership strives to provide exceptional service to all our customers, and deeply regret any inconvenience or frustration experienced. Here is a summary of the key points regarding their visit: Credit Score and Financing: Their credit score and income did not meet the requirements for a second open auto loan without specific conditions as mandated by our financing partners. Financing Approval: We were able to secure financing approval; however, it came with the stipulation of trading in a vehicle, which it was expressed there was a reluctance to do. Communication Efforts: In response to the financing stipulations, we communicated promptly with the bank to explore alternatives, such as the possibility of putting more money down. Unfortunately, we did not receive an immediate response from the bank. Compensation: Despite the challenges faced, we took proactive steps to compensate Michael and Kate for their inconvenience during the visit. We understand the importance of clear communication and ensuring a positive experience for our customers. Moving forward, we are actively reviewing our processes to address any areas where we can improve our communication and assistance to customers facing similar circumstances Please let us know if there are any additional details or documents you require regarding this matter. We are committed to resolving this issue amicably and ensuring customer satisfaction. Thank you for your attention to this matter.