Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment the weekend of 7/6/24 I started getting bites on my legs that at first I thought were mosquito bites. After the frequency and intensity of the bites escalated i knew I was dealing with something else. I notified the company of my issue and waited for resolution. I was then told that not only would remediation cost me several hundred dollars, but the apartment complex would not pay for any of it and stated that I must have brought them with me. Since I am extremely allergic to fleas the bites turn into giant bumps and itch like crazy. I have proof that the residence I inhabited before this was flea free. The management team was extremely unprofessional and very dissmissive.

  Business Response

  Date: 07/29/2024

  This resident signed the lease agreement for the apartment 7/1/24. He reported to our management team of the flea infestation on 7/22/24. Nothing had been reported prior to this date of any type of infestation in the apartment. We also have had maintenance team members enter the apartment on 7/25 and 7/26 complete other maintenance work orders as well and no mention of fleas has come up from our maintenance team.

  At this time the resident has refused to have an inspection done by the ********************* I have attached the email correspondence from between the resident and management team.

  Our lease agreement does state: 5. PESTS: Lessee(s) agree(s) to pay for all costs, by a licensed pest control company chosen solely by Lessor, associated
  with eradication of "bed bugs" or any other type of pest that is deemed to have been caused, introduced, or transported into the Premises by the Lessee(s). Such failure shall be deemed a Default of the Lease Agreement.

  This maintenance work order has been closed out due to foul language used from the resident towards management and failure to pay for the flea treatment. The resident has also failed to cooperate for an inspection. 

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially compained of an ex-roommate engaging in unsanitary living conditions in her room, when it was piled up with trash; she also had a dog infested with fleas (this was intially taken care of with flea treatment). However, the piled up trash and uncleanliness was not. She was having her dog defecate in her bathroom, instead of taking it for a walk outside. She kept all of her trash inside her bedroom for week or more at a time. Now, after she has been gone for over two months, the trash is still there, and her room has been infested with a huge "flying gnat" problem. After being inspected by three people, there has been found dog food in the trash in her bedroom, where the gnats are reproducing. I had to invest in an electronic "gnat" zapper to get them out of the kitchen and from flying in my face, eyes, and food. The electronic bug zapper only works at night and not in the daytime. This is a human health hazard. There is a horrible ordor coming from her room. I can no longer cook in the kitchen without having to worry about these "gnats" flying into food. The City of ************ Missouri tells me this is a civil matter and that I need to hire an attorney. Even though there is a MIssouri statute staying that I can hire a pest service to get rid of the problem myself and deduct the amount from my rent. One man went blind after a gnat got into his eye and reproduced there. This is horrible that someone has to live like this and still pay their rent. They got into my refrigerator and got into a tomatoe I had!!! I had to clean out my entire refrigerator. Attached is a picture of the gnats I caught using zapper overnight (this is a small zapper). I could only capture a portion of the twenty or something gnats I catch each evening.

  Business Response

  Date: 10/14/2022

  This resident has been in contact with our management team and other team members multiple times daily. She has since become a nuisance to our staff members. She has been informed of the procedure that is needed to be taken. The room she is referring to, we do not have court ordered possession of this room, therefore, we are not able to enter this room and dispose/touch any of the items in this room, until we officially have possession per the courts.  She has been informed of this procedure as well. The information she relays regarding the court hearing date and the statues are incorrect. This resident is living in a 4 bedroom/4 bathroom apartment in which she she rents her bedroom/bathroom and shares the common area. This is a roommate style building and everyone is on individual lease agreements. Rottler Pest Control was out as of yesterday morning and did spray aerosol throughout the apartment.  Once we are able to get in and dispose of and clean out the other bedroom, then the gnats will be gone quickly. Unfortunately, there is a process that must be followed legally. 

• Initial Complaint

  Date:06/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not given back a large portion of my deposit $300 for my dog. When I moved in the apartment was filthy filled with cockroaches It was super clean when I left and they charged me an $80 cleaning fee I've called and they will not let me speak to anyone they say I have to contact by email which is proved to be impossible.

  Business Response

  Date: 06/14/2022

  Our agreement clearly states that pet fees are non refundable. The consumer signed the lease agreeing to pet fees. The professional cleaning service fee is also clearly stated in the lease and move out instructions. We honored our lease agreement to the fullest,we have reviewed the consumers account and will not offer any additional refunds regarding this complaint.

  Customer Answer

  Date: 06/14/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  ******* verbally promised that the pet fee was fully refundable.
  
  
  
  Sincerely,
  
  
  ******* *******