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Business Profile

Auto Warranty Processing

Quality Protection Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used car from Walter Ontario Audi, six months ago. Along with that purchase I also bought an extended warranty. The engine on my car blew and is currently at the shop. The warranty company is dragging out the process and will not approve the repair. They keep asking for additional information. All indications are the engine is blown and needs to be replaced. However, the warranty company will not authorize the work. I am out of town and staying at an Airbnb and having to rent a car.

    Customer Answer

    Date: 06/12/2023

    My car is a 2017 Dodge Durango. It’s currently at the Squatch Garage in Grants Pass, Oregon. Mechanic was the only one in the area Quality Protection would authorize me to take SUV to.  The shops phone number is ******** ****

    the last 8 of my VIN #Number ********. 

    The phone number for Quality Protection - ************

    The vehicle has been in the shop for one month. The inspector has been out to see it twice. Squatch has complied with all requests. They have sufficiently shown the engine needs to be replaced. However QP now wants the engine completely torn down for further verification. Shop says this will take 10 hours of labor.  QP continuely changes their parameters and delays starting of work. 

    I’ve had to pay $1,600 for a rental car. I do not live in the area and have to vacate my airbnb on Friday, June 16. 

    Business Response

    Date: 07/18/2023

    We would need the VIN number, contract number or claim number in order to look into the complaint.

Quality Protection Inc is NOT a BBB Accredited Business.

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