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Business Profile

Bank

Great Southern Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Great Southern Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great Southern Bank has 26 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was pre approved for a home loan. I paid$ 353 in home inspection, $81 in pest inspection and $500 ******* money. Bank aprasial not paid yetof $490. After the aprasial was done the bank denied me of the home loan three days before closing date. I am out of money and a home. I want paid back.

      Business Response

      Date: 04/26/2024

      At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer's specific situation in this forum, but always encourage open dialog between our customers and our company. To further discuss the situation, please contact us at your earliest convenience.

    • Initial Complaint

      Date:02/14/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had several major issues with this bank, with both personal and business accounts. I was accused of having a fraudulent settlement check from my old employer even with legal proof and contact from both lawyers they still questioned the check, but found out it was legitimate. I reached out to an area supervisor named **** ******** and she apologized but situations still arise. When I opened an account i was given closed account information which resulted in numerous returned deposits. The latest issue is that I went into the same branch filled out a dispute for items that I ordered during the Christmas holiday that never arrived. And when the time as up I was told that the person that opened the dispute didn't put in any information. So I asked them why would they wait 10 days to reach out and find out what was going on, one of the transactions that i disputed didn't post until 2/10/2023, but had an original posting date from December 2021 after they stated they couldn't find it and it sent my account into the negative, they said that they will adjust the charges for the overdraft due to this but I don't believe them. Too many issues with all accounts and they aren't holding themselves accountable just making it difficult to do business with them

      Business Response

      Date: 02/22/2023

      Thank you for your feedback, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Not receiving merchandise purchased or merchandise being sent to the wrong address can be a frustrating experience.  Great Southern continues to investigate your issue with your ******** and will abide by all ********** and regulatory requirements. Due to customer confidentiality, we cannot address this customer’s specific situation in this forum, but always encourage open dialogue between our customers and our company. To further discuss the situation, please contact us at your earliest convenience.

      Customer Answer

      Date: 02/28/2023

      Complaint: ********

      I am rejecting this response because: I have contacted them even went into the branch and i spoke with a ******* that reached out to the ***** dept and they said that it was admitted by either the ******** or the **** that it was delivered to the wrong address, which i had already informed them of this matter when the dispute was filed, then there is the fact that there are several issues i listed and they olny seem to address a dispute, a ban k giving out wrong account info is very disturbing as well as the fact that im having all these issues over money that i earn or spend that should be protected. I was also told at the bank that **** would reach out to me last week and she never did.  Its just a bunch of epmty promises due to errors on the bank



      Sincerely,

      ******** *****

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and do not have a contract with Great Southern Bank. They do not provide me with the original application like I asked. In accordance with the Fair Credit Reporting Act 15 U.S.C 1681 & Fair Debt Collection Practice Act 15 U.S.C 1692 GR STHRN BK ********** has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 U.S.C 1692 Section 805 A States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place or a time or a place known or which should be known to be inconvenient to the Consumer.

      Business Response

      Date: 10/26/2022

      At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer’s specific situation in this forum, but always encourage open dialogue between our customers and our company. A review of this account has been performed and deemed accurate.  To further discuss the situation, please contact us at your earliest convenience.

    Great Southern Bank is NOT a BBB Accredited Business.

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