ComplaintsforGreat Southern Bank

• Initial Complaint

  03/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Was pre approved for a home loan. I paid$ 353 in home inspection, $81 in pest inspection and $500 ******* money. Bank aprasial not paid yetof $490. After the aprasial was done the bank denied me of the home loan three days before closing date. I am out of money and a home. I want paid back.

  Business response

  04/26/2024

  At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer's specific situation in this forum, but always encourage open dialog between our customers and our company. To further discuss the situation, please contact us at your earliest convenience.

• Initial Complaint

  02/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I have had several major issues with this bank, with both personal and business accounts. I was accused of having a fraudulent settlement check from my old employer even with legal proof and contact from both lawyers they still questioned the check, but found out it was legitimate. I reached out to an area supervisor named **** ******** and she apologized but situations still arise. When I opened an account i was given closed account information which resulted in numerous returned deposits. The latest issue is that I went into the same branch filled out a dispute for items that I ordered during the Christmas holiday that never arrived. And when the time as up I was told that the person that opened the dispute didn't put in any information. So I asked them why would they wait 10 days to reach out and find out what was going on, one of the transactions that i disputed didn't post until 2/10/2023, but had an original posting date from December 2021 after they stated they couldn't find it and it sent my account into the negative, they said that they will adjust the charges for the overdraft due to this but I don't believe them. Too many issues with all accounts and they aren't holding themselves accountable just making it difficult to do business with them

  Business response

  02/22/2023

  Thank you for your feedback, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Not receiving merchandise purchased or merchandise being sent to the wrong address can be a frustrating experience.  Great Southern continues to investigate your issue with your ******** and will abide by all ********** and regulatory requirements. Due to customer confidentiality, we cannot address this customer’s specific situation in this forum, but always encourage open dialogue between our customers and our company. To further discuss the situation, please contact us at your earliest convenience.

  Customer response

  02/28/2023

  Complaint: ********
  
  I am rejecting this response because: I have contacted them even went into the branch and i spoke with a ******* that reached out to the ***** dept and they said that it was admitted by either the ******** or the **** that it was delivered to the wrong address, which i had already informed them of this matter when the dispute was filed, then there is the fact that there are several issues i listed and they olny seem to address a dispute, a ban k giving out wrong account info is very disturbing as well as the fact that im having all these issues over money that i earn or spend that should be protected. I was also told at the bank that **** would reach out to me last week and she never did.  Its just a bunch of epmty promises due to errors on the bank
  
  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  10/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt and do not have a contract with Great Southern Bank. They do not provide me with the original application like I asked. In accordance with the Fair Credit Reporting Act 15 U.S.C 1681 & Fair Debt Collection Practice Act 15 U.S.C 1692 GR STHRN BK ********** has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 U.S.C 1692 Section 805 A States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place or a time or a place known or which should be known to be inconvenient to the Consumer.

  Business response

  10/26/2022

  At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer’s specific situation in this forum, but always encourage open dialogue between our customers and our company. A review of this account has been performed and deemed accurate.  To further discuss the situation, please contact us at your earliest convenience.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under ** *** *****   ***** **** section 602 A. States I have the right to privacy.* ***** ****  1 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the ** *** *****

  Business response

  05/18/2022

  Tell Great Southern Bank takes our obligations to protect our consumers privacy very seriously, ensuring compliance with consumer protection regulations such as the Fair Credit Reporting Act and the Fair Debt Collections Practices Act. Any customer that has concerns about their privacy or the accuracy of their information are encouraged to reach out to us directly.  Due to customer confidentiality, we cannot address this customer’s specific situation in this forum, but always encourage open dialogue between our customers and our company.

• Initial Complaint

  11/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  So I had spent a little bit of money on my game and after about 24 hours of doing that I got a 114.09$ charge to my account and the second I saw it I went into great southern bank and got it hot carded and got a new card. We waiting about another 24 hours for the charge to either go through or the gaming website had just made a mistake… it had happen to go through and we started a dispute and she told me that if not 7-10 days then it can take up to 30 days. I have called multiple times and they still have no information on it or anything like that. It has now been 29 days and I have no mail or email that had stated it has been refused… I have never spent 114$ on a game and never plan to. It didn’t send me a text or email stating that my card had been used or anything like that. I was told that if they refunded the 114$ amount I would lose my debit card privileges for 6 months because their system didn’t catch a fraud.

  Business response

  12/20/2021

  At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer’s specific situation in this forum, but always encourage open dialogue between our customers and our company. Great Southern management will review the dispute in question and respond directly to the customer.

• Initial Complaint

  10/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  In April 2021, my mom, ****** ******* (from Sioux City, Iowa) passed away. She was a decades long customer of Great Southern Bank. On August 2021, after several trips to local branches, emails, letters and phone calls, my sister and I worked with Great Southern Bank to close her account and split the funds. On Oct. 6th, i received a overdraft notification from Great Southern Bank, stating that my mom's account had a -$166.20 balance. I called, thinking it was an error. I spoke with *****, a manager in the Customer Service department, and learned that several auto-payments were deducted in September from my mom's account. I was told that I hadn't closed both of my mom's accounts and that I would need to pay the negative balance to close this account. In her review, she said that there was an internal email stating that they assumed we wanted to keep this second account open, but that they should check with me or my sister to confirm. When I met with the Great Southern Bank team, it was not explained to me that there were two accounts nor was I asked if I wanted to keep one open. Since my mom had died, there would be no reason for me to keep any account open. At the end of the call with *****, she shared that if we didn't pay the $-166.20 to close the account, that my sister and I would have a negative report sent to the credit reporting agency. I would like to ask that Great Southern Bank fix their error, close ALL of my mom's accounts effective in August and refund the unapproved auto-payments to me and my sister. Their incompetence and complete lack of customer service has been a huge disappointment, but the threat of a negative credit report is appalling.

  Business response

  11/04/2021

  Thank you for addressing the concerns of our customers and their families. We never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can.  We are currently aware of this individuals complaint and have been actively engaged in our attempts to resolve this matter with her.  

  Customer response

  11/05/2021

  Complaint: ********
  
  I am rejecting this response because:
  

  I have not heard from Great Southern Bank since I filed my complaint, so I am not sure what the details of their resolution are.
  
  
  Sincerely,
  
  **** *****

• Initial Complaint

  09/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have enclosed information on an ongoing issue with Great Southern Bank of Springfield, Missouri. An email received from you advised me to send the information to you. I have been unable to upload the photos to file a claim. As you can see from the pictures, the last payment coupon in my book was for May 20th, there is a 10 day grace period and on May 22nd check #**** was mailed for $330.00. It was the last payment coupon in the book. On June 23rd, I received my next payment book with the first payment being for July 20th, 2021. On June 24th, 2021, a payment was made, check #****. There was no coupon for June! Since this time I have written to Great Southern Bank and repeatedly sent them proof there was no June payment coupon! My first letter to them asks if an error was made. I was informed that no error was made. That being the case I should not have received their form letter stating there was a late payment. This has been ongoing since June. It is now time to get you involved. Acting in good faith I am sending the payment. I have enclosed a copy of the check along with the letter I will be sending Great Southern Bank certified signed receipt.

  Business response

  09/27/2021

  At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer’s specific situation in this forum, but always encourage open dialogue between our customers and our company. Further communications have been sent to the complainant explaining the contractional obligation agreed to. To further discuss the situation, please contact us at your earliest convenience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩