Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13,2023 @ 10o0 pm a friend and I went to have lunch at this business, and noticed they have pickleball courts for rent at $30.00/hr. We decided to rent a court and paid for it with a debit card. About halfway thru our hour an employee from the counter came to tell us my debit card did not go through and would I try again with the card after completing our play. We finished our play, used the card again, and got a receipt for $30.00. When I checked my account a few days later I noticed that Classic Rock Coffee had double charged me $30.00 on March 23, 2023. I contacted Classic Rock Coffee by phone and was told to contact **** ******* in regards to this issue, and I was provided the phone number to contact him. On March 22, 2023 I finally made contact with Mr. *******, explained the problem to him, and on his request provided him with a copy of the receipt from March 13. He advised me he would get back to me in the AM of March 23rd. As of this date, I have not received any response, either by text or by phone, in regards to this incident. Subsequent texts asking for an update have not received any response. I also checked my account this morning and there has been no credits added to my bank account from Classic Rock Coffee.

  Business Response

  Date: 05/22/2023

  Please give **** a call at  ********** and he will fix the issue.  

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a $50 gift card approximately 4 months ago. When I went to use it back in mid-July, the staff told me I could not use it. They said they had upgraded their computer software and could not accept older cards than a couple of months. I asked to talk to the manager, but he was not available. So, I asked for his contact info, and they gave me his cell #. I have been texting him back and forth since July 27th, 2022. He indicated that he would have a favorable solution to my request of replacing my card of the same value. On August 30th, he told me that my wife had picked up the new card. My wife has not been back to the store since mid-July when she was with me. I have sent multiple texts since without getting any replies. He is now ghosting me. Please help me to secure a valid $50 gift card or give me my money back! Thank you!

  Business Response

  Date: 09/21/2022

  To Whom it may concern

  I am writing in regard to this complaint filed with you by *** **** ******. To be completely transparent,

  we purchased the FFE of Classic Rock Coffee Company on February 1st, 2022. At that time the business

  we purchased was not selling gift cards and had not been for several months for two reasons, first of all

  because they adopted a different POS system and was unable to sell gift cards and secondly knowing

  that they were going to sell the FFE and no longer run the company and did not want to have gift cards

  sold that could not be used.

  We required a list of liabilities of their gift cards sold that hadn’t been redeemed before they quit selling

  and accepting their own cards. This is not our first rodeo, and we know this is a huge customer trust

  issue, as there are many businesses that have caused the public pain over selling gift cards and not

  allowing them to redeem the cards. So, we made the decision, to honor these outstanding gift cards for

  the first year of our business.

  When *** ****** tried to use the card, he claims was purchased here, the barista could not locate it on

  the liabilities list, so she told him she would talk to the manager. When we got notice of this, we asked

  the prior owner of the business and he researched and said it wasn’t sold by him and that if he

  purchased it from another franchise Classic Rock Coffee, that he would have to return to that location to

  redeem.

  After communicating this to the customer we told him we would go ahead and honor this card and

  replace it with a new working card on our system. His wife came in and picked up this card on August

  17th at 6:20 PM. The new card last 4 ID# are ****, and as of this writing is still active, has not been

  redeemed and still has a value of $50.

  We believe we have been fair and just with *** ******. Please let us know how you would resolve this

  issue if not in this approach.

  Sincerely,

  **** *******