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Business Profile

Credit Union

TelComm Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for TelComm Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TelComm Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • TelComm Credit Union

      2155 E Sunshine St Springfield, MO 65804-1816

    • TelComm Credit Union

      1750 E Republic Rd Springfield, MO 65804-6534

    • TelComm Credit Union

      2416 W Battlefield St Springfield, MO 65807-4087

    • TelComm Credit Union

      338 N Massey Blvd Fountain Plaza Nixa, MO 65714-8307

    • TelComm Credit Union

      161 Us Highway 60 W Republic, MO 65738-1482

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to sever ties with this Financial Institution for some time. Today, 9/19/23 I contacted them to attempt to have my name removed from join account# 402711000 as the other named individual and I are divorced. I asked they email me the instructions as I no longer reside in the state of Missouri where they are located. When the read off the email address on record it was wrong. I informed them it had been updated online. Their reply was your online account information does not reflect what they keep on your internal records. This would be the first financial institution I have ever dealt with that does this... I was told in order to change the email I would need to sign a form. The form would have to be mailed to the address on record, again in Missouri. At one point, I believe during the email address issue I was hung up on for no reason. When I called back, obviously upset I stated several times I want to do everything in my power to NOT do business, nor be associated with Telcomm Credit Union any longer. The employee I was dealing with got an obvious attitude, and the conversation devolved from there becoming a yelling match and non-productive. This is not the first time I have had employees at Telcomm Credit Union be condescending, or rude. I have had enough with this organization and I want my name removed from the joint account. As they only have 3 options when calling, and the department I need to deal with has an obvious bias towards me this is preventing me from doing what needs to be done.

      Business Response

      Date: 09/22/2023

      I have reviewed the complaint and spoken to the team members involved in the member's interaction. It is clear there was a miscommunication, and we regret we were unable to resolve the issue during the initial phone call. 

      We have reached out to the member directly to resolve the issue and to apologize for the misunderstanding. We understand that misunderstandings can happen, and we are committed to providing our members with the best possible service. We have spoken to the employees involved and reminded all of our employees of our service standards, We are confident we have resolved this complaint to the member's satisfaction. 

      Customer Answer

      Date: 09/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 20626982, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a bank account with Telcomm credit union that was opened in the fall of 2021. My account became overdrawn and I had a negative balance of $421.76 (02/06/2022). I then received four separate direct deposits totaling over $500 throughout the months of March and April. My account was closed (05/01/2022) and the money was never credited to my account. I attempted on multiple occasions to get Telcomm to give me my money or credit my account and they refuse to do either. I attempted to open an account at a different bank and they stated to me I am unable to get an account because of $421.76 I owe Telcomm credit union. I have gone into the branch and spoken with them over the phone and they refuse to look into or resolve my issue. Please advise on the next steps I should take.

      Business Response

      Date: 11/29/2022

      Good afternoon,

      Without an authorization to release personal information I am unable to provide specifics about ****** ******’s complaint.  We also cannot find this complaint on our portal so I apologize for the delay in response.

      In response to his allegation, we do charge off accounts that are negative longer than 30 days.  Any deposits we receive after the charge off date are credited toward the member’s balance due to satisfy that debt.  In the event there is a credit above and beyond what is owed to the credit union that amount is either sent to the member or returned to whomever sent the deposit.   We update ChexSystems when an amount is paid.

      If you have an authorization from ****** ****** to release personal information I will be happy to provide the specifics of this specific situation. 

      Have a great day! 

      ***** *******

    TelComm Credit Union is NOT a BBB Accredited Business.

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