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Business Profile

Dental Implants

Access Dental & Dentures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Implants.

Complaints

This profile includes complaints for Access Dental & Dentures's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Access Dental & Dentures has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Access Dental & Dentures

      1701 W Sunshine St Springfield, MO 65807-2276

    • Access Dental & Dentures

      416 S Bishop Ave Rolla, MO 65401-4311

    • Access Dental & Dentures

      4320 Osage Beach Pkwy Osage Beach, MO 65065-2142

    • Access Dental & Dentures

      921 N Main St Mountain Grove, MO 65711-1316

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Access Dental was absolutely negligent regarding my mothers recent surgery. She had to have multiple teeth removed and dentures put in place. They gave her some sort of painkiller to help with the pain. As a result of the medicine they gave her, she could barely walk, couldnt remember her name or see that well. Under those circumstances, they felt it was acceptable to allow her to leave the building UNATTENDED, walking into the parking lot. Thankfully I was able to get her into the vehicle without incident. Access Dental also told me it would take roughly 2 hours and that they will call me when shes done. They never called me. I will be reporting this to the state as well.

      Business Response

      Date: 07/19/2024

      I have read and reviewed this complaint.  Please know we will investigated this complaint.

      We must protect our patients privacy in these matters.  In order to respond we will need AUTHORIZATION FOR RELEASE OF HEALTH INFORMATION from the patient.  

      The **************** Portability and Accountability Act (HIPAA), certain state laws and other government health protection legislation require all health care providers and health insurance plans to maintain the confidentiality of protected patient health information. Accordingly, to assist you in resolving your complaint, we need the patients written authorization and signature. 

       

    • Initial Complaint

      Date:12/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Informed company that I was going to be moving and having to find another dentist. I asked if they could refund me the money I had credited for future use. They said they could refund it to the card that I used. I informed them that the card was lost but I had a new one if they wanted to use it. They said they would send it to corporate and they could issue me a check. A week went by and I called to check the status. They informed me that they issued the refund back onto the card and that the bank should automatically move it to my new account. That did not happen. The money has not been refunded. I have tried to contact them with no reply.

      Business Response

      Date: 12/06/2023

      Dear BBB,

      We are sad to read this patients complaint and I would love to help her.  Please know our records indicate that 2 refunds were issues for this patient on the same day which was on October 24th, 2023.  One for 750.00 and one for 178.60.  Please see the info below.  Please also note that I have tried calling this patient several times to speak with her and no answer.  Does she have a different number that I can reach her out to let her know refunds were issued back in October. 

      Transaction ID **********
      Transaction Result Credit Posted
      Transaction Date 10/25/2023
      Transaction Time 04:34:12 PM CDT
      Transaction Type VISA
      Cardholder Name ******* R ****
      Account Number ********
      Requested Amount -$750.00 USD
      Amount -$750.00 USD

       

      Transaction Id
      **********
      Transaction Type
      Refund
      Authorization Response
      Credit Posted
      Authorized Amount
      $ -178.60
      Requested Amount
      $ -178.60
      Transaction Date
      10/25/2023, 04:32:51 PM CDT

       

       

    • Initial Complaint

      Date:05/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/15/23, I prepaid (by credit card), for a dental evaluation for ***********************, my 93 year old mother who had lost her denture plate and needed a new one made. The evaluation was done the next day by *********************** DMD, and a plan was made for the needed dental care with a balance of $150 remaining from my pre-payment.Before any further dental work was scheduled, my mother passed away. On April 3rd, I contacted Assess Dental to request a refund of the remaining $150.00. They said they would notify their bookkeeping department and they would send me a check.It has now been over a month and I have not received my refund. I stopped by their office today to inquire about the refund. Once again I was told that the office personnel can not process a refund and that it would "take awhile" for their bookkeeping to get around to it. I was also told that they could not mail me the check, stating that the check would be sent to them and that I would be required to come back in to pick up the payment.An upright business should promptly process a refund, not let it drag on for months.

      Business Response

      Date: 05/05/2023

      I have reviewed this complaint. We have refunded the credit on the account today.  I have reached out to her son letting him know how sorry I am that this was not taken care of.  

      Customer Answer

      Date: 05/05/2023

      Better Business Bureau:

      I appreciate the swift action and status of the Better Business Bureau to address my situation.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/07/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Access Dental and Dentures refuses to **** the correct person for services. My daughter's stepmother took her in for dental services, where she filled out the patient paperwork, which I've attached. It asks for the "Responsible Billing Party" where clearly lists *********************** as the responsible billing party, yet the practice refuses to **** him and maintains they have to **** the person who holds the insurance policy (my current husband) which is someone who is not legally responsible to buy any stretch to pay medical bills for the child. The practice states they cannot **** the responsible party unless the remove insurance and **** at full cost for services, even though they ask for the information on their intake form. At the bottom of the patient paperwork, *********************** signed the agreement which states "..I also understand that I alone am responsible to the service provider for all of the cost that is associated to this claim.." ************* policy is in my new husband's name, since he carries our family on a policy through his employer. Our address was not even provided on the form, as we live 3 hours away, yet he is receiving bills in his name. I have attached the ****, as well as the patient paperwork contract that has been provided.

      Business Response

      Date: 06/08/2022

      RE: complaint No.17331178

      Complaint Response


      We received your email in regards to the BBB complaint for our *********** office, complaint number 17331178.   As a dental practice, our patients' privacy is top priority.  So while I can not go into ************** about the situation please know we have come to a resolution with the patient and the billing responsible party being updated to show the correct information.  I do not have record of the mother calling and speaking with us in order to get this resolved but please know we never want to **** the incorrect responsible party and it has been corrected.   

      It's always difficult when due to privacy you can not explain in more detail the events that lead to this but please rest assured that it is our duty to offer great customer service, patient care and to work through situations just like this one.  I feel very confident that we did just that and if needed with the patient's permission to release his health information our notes and efforts would prove just that.   This complaint has been resolved in a fair and appropriate manner.  
      Sincerely,


      *************************
      Access Dental


      Customer Answer

      Date: 06/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Access Dental & Dentures is NOT a BBB Accredited Business.

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