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Business Profile

Furniture Stores

La Z Boy Furniture Galleries

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered it on 8/16/2024. I bought a lift chair and it needed to be repaired a few months afterwards. They put a new motor in but said the chair had been assembled wrong. Now, the lift moves slowly or freezes. They told me it was warrantied for 7 years. I am afraid I may be injured by the chair. Lazy Boy is now not contacting me.

    Business Response

    Date: 07/08/2024

    -********************* - President ******** Furniture Galleries

    Received this letter via US mail 7/2/2024

    Customer: ********************* received a FULL refunded his money in full on 6/20/2024. He was also given his chair to keep. We had attempted to repair his chair numerous times. ************** repairs have been documented and we feel we have upheld our part as a retailer.  We pride ourselves as a local, family owned business and offer customer service and care to our -customers. I consider this resolved with the full refund to the customer and giving him his recliner to keep. Questions please let me know. Sincerely, ********************* - My cell ************

     

    We do not have record of the BBB attempting to call our store. We did receive notification by mail. CY

     

La Z Boy Furniture Galleries is NOT a BBB Accredited Business.

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