Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

General Contractor

Robinson Fence Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Reviews

This profile includes reviews for Robinson Fence Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Robinson Fence Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromPam K

      Date: 01/13/2023

      1 star

      Pam K

      Date: 01/13/2023

      Bad customer service, bill you for things that didnt happen

      Robinson Fence Company

      Date: 01/20/2023

      *******************, we apologize that you have not been content and we have tried to remedy this as best we can. As contracted, your old fence was torn down and removed from your property in order to make way for the new fence. There is quite a bit of labor involved in this teardown which is why we charge for it. Once down, we often allow others to pick up the old fence to repurpose rather than throwing it in the landfill. In this case, another contractor we work with picked up your fence. Regardless of who picked up the fence, your fence was removed. You have communicated, however, that you are upset about how the fence was removed from your property. You stated in your review that we "billed you for things that didn't happen." That is not factual. You fence was taken down and removed from your property and a new fence was built.We are disappointed to see this review as it does negatively affect our company name and, in turn, our livelihood. We do not take these negative reviews lightly. In our 45 years of business, we had never received a negative review with the BBB until now. Our end goal is to make you content. We wanted to work with you and fix any issues you had as **** and ***** have attempted to do. Please accept our apologies for any frustration.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.