Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete SCAM and Fraud. They promise 8-12 leads a months but none of the leads are any quality. They will not return the money back after initial sign up. State agencies will be reviewing them for fraud. This is total scam to get people to pay money upfront. I contacted this company about the lack of real estate leads they were providing. They had excuse after excuse. The minuscule leads they did send stated they were not in the market or did not sign up for anything. I have filed a credit card dispute as well and will be filing litigation in small claims court if this company does not refund our money for poor and lack of service promised. Also there was a mention of money back guarantee in which they are not honoring.

  Customer Answer

  Date: 10/27/2023

  Update - Now the company has locked me out of the account and refuses to provide services - Credit Card dispute has been re-initiated because of refusal to provide services. Is it fair that a company can take your $2497.00 and not provide services paid for?

  Business Response

  Date: 11/10/2023

  We are sorry that this customer did not have the best experience with us - however, it appears that this customer's lead flow is in line with the metrics he desired/mentioned.  A chargeback was initiated by this customer in early October - as is customary with many service providers, our service is suspended during the chargeback process - per the terms and conditions.  The company maintains its position that the services provided to this customer were as agreed to or better.  The company invites this customer to reach out and explore options of reactivation and continuation of service - and to re-examine our support and training as it applies to received leads.  Above all this company is committed to customer satisfaction and success of its clients.  The company's does have a refund policy however it does not apply to this customer's situation.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a real estate lead referral program that has you pay $1200 to get started, and that money will be refunded to you out of your first real estate closing. The problem is the leads are VERY poor quality with the 'leads' not knowing how you got their contact info. In a year, I got zero referrals that led to a transaction. Also, Pay Per Closing (House Jet) "locks" you out of your leads, claiming that you don't work the leads. I worked EVERY lead and it would still happen. I only had access to the "leads" about 8 of the 12 months. I would contact them to ask why I was locked out and they usually would not respond - but would tell me via phone that they did respond. It seems they lock you out when they have no leads for you so it doesn't seem like they are under performing. I have asked for a refund and they refuse and keep saying they've 'closed' my complaint. This company is very shady and will do anything to get your money without providing you with viable leads. I just want my money back.

  Business Response

  Date: 10/30/2023

  We are sorry that this customer no longer agreed with the conditions for a refund that she would have known about when she initially purchased and every time she logged into the system.  Our refund policy is very clear and the majority of our clients have no issues understanding or complying with it.  As you can see from the Ticket 2 upload, after she was informed that she did not meet these conditions for a refund, she threatened us with this complaint unless we changed our decision. Since we again have thousands of successful agents who have no issues with these conditions, we do not change them for one client because they threaten us. As for her assertion that she was not answered about being locked out of her leads, you can see from the Ticket upload that we explained in increasing detail each time she allowed her system to go inactive. 

  Customer Answer

  Date: 11/03/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:I cannot provide documentation because they have locked me out of the system. I never failed to work a lead - why would I after investing $1000? This company locks you out so that you're not eligible for a refund  and that was not made clear upon signing up. I highly doubt they have thousands of happy customers since the leads were extremely poor with almost no response  This company is a complete scam, which explains why there's so many previous complaints before mine.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 11/08/2023

  We reaffirm the position we have informed this customer of on several occasions, she is not eligible for a refund. And, over the last three years, we have sold our system to over 9,000 agents and only received 39 complaints.  I hate to disagree with this ex-customer, however I would not consider that "so many previous complaints". We do continue to wish her the best. 

  Customer Answer

  Date: 11/09/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  The decent thing to do is refund the money since they set it up for failure.  Is there any way short of hiring a lawyer to get my money back?
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two of us filing this complaint - ************************************* and *********************** ($2497 each) (we are family and a real estate team). Although we asked for terms and conditions prior to signing up we were not provided it and only able to "sign up" by opting in to small type on their website - they provided only an addendum stating terms of cancellation. My letter clearly explains the reasons for cancellation in that HouseJet has not performed. I also uploaded 2 screen shots - one reflecting what every lead states where HouseJet has texted the lead stating "is this *****" or whatever the name is - I tested this and also had an associate test it a couple times as a lead and neither of us were contacted - so this in itself is a lie where they are saying they are reaching out and are not. We were 'sold' on vetted leads from a call center - We signed up July 13th and didn't receive the first lead until Aug 26 - it took a lot of complaining to even get the first lead. Once we begin receiving leads we discover they are all ******** leads - this is when we are told that it is only ******** leads until some time in the future - this is also NOT what was sold to us. According to them we must attend all this "training" - one screen shot I uploaded reflects 10 classes but 5 are "coming soon" and they are all designed for someone's very first day in real estate. We have tried to work with HouseJet to make it work - their CRM does not function. The website through HouseJet also does not function correctly - so it's useless - the only way leads are collected is when someone gets to their site - it just collects their info - they don't even register - it collects their info - this is not a "lead generating" company - it is a company that simply takes advantage of grabbing unsuspecting individuals information and 'selling' it to us. We have discovered this through our own experimentation with landing on a page and suddenly we are a "lead" - that does not get contacted!

  Business Response

  Date: 09/27/2023

  We are sorry that this customer did not have the best experience with us, however much of her "complaint" is simply wrong and we have attempted to discuss this with her on multiple occasions. Our terms and conditions are provided prior to signing up (if requested) and are also required to be accepted to start activating an account.  ******************* rules, these terms and conditions must be scrolled through to be accepted and able to be printed so I am not sure why she had difficulty with this.  We do not sell leads and leads are not captured through our website.  Each client has ads placed for them in their requested market area and each lead is exclusive to that agent.  The ** generated text does go out if reflected in a clients' system, however each cell carrier has its own, ever tightening rules regarding allowing robo (**) generated texts through to their customers. This customer also began threatening us stating that "either through an attorney or the BBB" she would get her money back.  Not understanding technology or how a system works is not grounds for a refund nor are threats.  Again, we are sorry this customer did not have the best experience but will not change our refund policy that thousands of successful agents' around the country adhere to. 

  Customer Answer

  Date: 09/27/2023

  Complaint: 20627686
  
  I am rejecting this response because: they state they "attempted" to communicate and we did indeed have several conversations with them in an attempt to get value and the services promised - however they did not fulfill their end of the bargain.  The bottom line is that their service included a call center on their end who would be reaching out to the leads and 'making appointments' - they noted on the records for leads that they reached out but as evidenced by several 'test' leads we generated where the records reflect they reached out - they in fact did not - falsifying information to make it appear they are doing what they promised.  But even with that - we were told in the sales call that they would be reaching out multiple times by real people in an attempt to set appointments.  They did not.  They are manipulating the data base to make it appear they are doing what they promised but are not.  It was a struggle to get ads generated - only after many complaints on our end did we begin getting any results at all - it's not a pleasant experience to have to hammer someone over the head to fulfill their end of a contract.  Their role was not just to place blind ads on ********** we ourselves have been more effectively doing this - what we 'bought' was their far-reaching marketing as well as call center to verify and confirm valid leads and even to generate appointments.  They did not reach out to the leads - period.  That was their function which they did not perform.  I never threatened calling an attorney. When an individual enters into a contractual arrangement it is expected that the terms of the contract and the services promised as part of the fee paid will be rendered.  In this case they were not - in any way shape or form.  For this reason we are not just requesting but insisting on a refund of services that were never rendered.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/27/2023

  I've added recent e-mail exchanges - I was expecting a call from ****** - and she did not call - instead they simply closed the ticket.  I had several conversations with **** attempting to get this working and get what we paid for.  We are not technically challenged as they would allude to - althought I am a senior citizen - we are just more accustomed to doing business with reputable companies.  Again, we did not sign up for someone to post generic ******** ads and capture contact information when someone "liked" it.  We bought vetted, qualified, leads and appointments and a call center working on our behalf.  The most disconcerting part is that the *** indicates people are reaching out, however, after 'testing' it - this is not the case at all so the information they are posting on their end to our portal on the leads is false. 

  Customer Answer

  Date: 10/20/2023

  Attached is a summary of the first 5 minutes of a conversation with one of the sales rept.  This is exactly what we were 'sold' and HouseJet did not deliver.  We set up this call, sought permission to record it and were 'sold' the same bill of goods.  None of which they intended to deliver.  I would be happy to share the recording, but, again, this is again a request for refund of the $2497 both to myself and my business partner for a total of $4994 because there was never any intent on their behalf to deliver on these 'promises'. This should really be enlightening.  I tried to log in to my house jet account but seems they have indeed 'cancelled' me.  Again - this is only the first 5 minutes of a 15 -20 minute call - happy to share the whole thing. 

  Customer Answer

  Date: 12/20/2023

  Hi - I'm just curious to know if you've made any progress with getting this company to respond.  They are continuously soliciting us for business.  It doesn't appear the management is "managing".  Thank you.  I don't want to have to get an attorney but if I do I'll be looking to pull others in who have been harmed by these folks.  Hoping we can just get our money back and move along.

  Customer Answer

  Date: 03/15/2024

  TR 03/15/2024 This is a bait and switch offer, ************ mislead us, did not provide the things they promised during sales call, then states that all the terms are in the documentation provided in a small box consumers must click to accept, however it is in very small print and they push you to accept the agreement. The sales person should not be promising anything this company does not do. My daughter and I both purchased this system and when I asked to cancel, they also cancelled hers. These were 2 separate orders and only 1 cancellation. They are refusing to speak to us or to refund our money. 

  TR 05/23/2024 [CR] The business reached out to us and we agreed to give the program another few months, if we are still dissatisfied they will provide a refund. I will follow up after July.

  Business Response

  Date: 03/20/2024

  TR 03/20/2024 Mediator sent an email to the business regarding mediation.

   TR 03/29/2024  We have restructured our refund policy, will reach out to the consumer directly to explain details.

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/30/2023
  1249.00 for lead sales
  9/8/2023 asked for refund promised, **** ****** refused, ****** ********** my contact would not return or answer calls.

  Business Response

  Date: 09/15/2023

  I am not sure what prompted this customer to submit a complaint and she definitely has not provided much detail, however when I looked up her account, I did notice the two attached emails where she threatened us with leaving bad reviews and a BBB complaint if we did not give her a refund.  Our refund policy is very clear and is discussed with every prospect during the sales call so I am not sure why this customer did not agree with a policy that she was made aware of multiple times.  I am assuming that her threatening other companies and leaving bad reviews has also gotten her other refunds that she was not entitled to, however our position does not change and we will not be bullied into changing the same refund policy that thousands of successful agents have no problem abiding to. 

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SIGNED UP WITH THIS COMPANY AS IT WAS SUPPOSED TO BE A LEAD GENERATION COMPANY. I WAS SUPPOSED TO PAY THEM 15% FOR EACH TRANSACTION CLOSED WHICH THEY DEDUCTED AMOUNT OWED SLOWLY FROM EACH CLOSING. SUPPOSINGLY THEY WILL REFUND YOUR INITIAL DEPOSIT AFTER 12 MONTHS WITHOUT A CLOSING.
  THE LEADS I RECEIVED (NAME PHONE NUMBER AND EMAILS) ARE NOT REAL. NO ONE ANSWERS THE PHONE AFTER MANY CONTACTS AND NO RESPONSE FROM TEXT AND EMAILS. THE COMPANY AUTOMATICALLY CONTINUES TO ALSO CONTACT THESE LEADS, BUT THEY CANNOT NOTATE THEY CANNOT REACH THEM EITHER. THE 3 PEOPLE I DID HAPPEN TO REACH, THOUGHT I WAS CRAZY. SWORE THEY NEVER REQUESTED ANY INFORMATION. I REQUESTED A REFUND 3 TIMES FROM THE 2 MANAGERS I WAS SPEAKING WITH.
  AND TOLD THEM WHEN THEY SAID NO REFUND, TOLD THEM I WAS GOING TO GIVE THEM A NEGATIVE REVIEW AND THEY RAISED THE VOICES AND CHANGED THEIR ATTITUDE, SAYING "YOU DONT WANT TO GO THERE". BOTH MANAGERS WERE RUDE, OBNOXIOUS AND HAD A THREATENING ATTITUDE...I SPOKE WITH ****** **** AND **** **********. THEY WERE AS HORRIBLE AS THEIR FAKE LEAD GENERATION.

  Business Response

  Date: 09/15/2023

  We are sorry that this customer did not have the best experience with us, however do appreciate her uploading our terms and conditions to her complaint.  These clearly spell out our refund policy, which is what our managers were going over with her when she requested a refund.  Again, as she points out, after being informed that she would not receive a refund, she began threatening us with negative reviews, etc. until she did get a refund.  Our refund is firm and every client is aware of it even during the sales call as there are not many of our competitors that offer a money back guarantee, we simply ask our agents to utilize the full system for 12-months.  Unfortunately, we are not susceptible to bullying and stand by our decision to not refund this client. 

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for ******************************** 8/4/2022
  Salesperson ***** ******* said for $1000 deposit you will receive 8-12 leads per month and will only pay a referral fee once you close a deal. After a year of this service I only received 65 leads and none have been viable. Most leads never answer the phone and the one few that did said they did not sign up. I took the training and implemented the strategies and scripts provided with no success. On or around august 4th 2023 a call was scheduled by *********** to speak with a team member about my account but no one was available when i logged on to the zoom call. Several days later someone emailed me to reschedule the call and on 8/8/2023 I spoke with **** *********** **** stated that usually people has a 1-2% success rate that I wasn't guaranteed any number of leads per month. She stated my options were to continue with the program for $97 per month or request a refund. I told her that I was dissatisfied with both the number and quality of the leads. **** told me she'd send me an email with some information and for me to think about it for a few days or a couple weeks. On 8/11/2023 I emailed **** to request a refund of my deposit as they failed to deliver on their promise of 8-12 quality leads per month. **** responded that I did not qualify for a refund because my account became inactive at some point during my service. I explained that there must have been glitch in the system as I was never inactive. After several emails back and forth, I looked online and noticed many other customers of this service have had similar complaints. My last request for a refund of my deposit was declined via email on 8/14/2023.

  Business Response

  Date: 08/23/2023

  While we are sorry that this customer did not have the best experience with us, the information provided him regarding his account was accurate.  We show that on several occasions his account went inactive, which results in marketing being shut off until a client is active again.  In fact, his account was inactive for over six weeks (from Feb. 12 - Apr 2), which obviously impacted the number of leads received. We reaffirm our position that he is not eligible for a refund. 

  Customer Answer

  Date: 08/24/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This company uses deceptive practices to take advantage of consumers. I was promised a certain number of quality leads and they claim that I was not active and therefore I didn't receive the leads. They also locked me out of their online account for what seems like retaliation for my BBB complaint. I paid for quality leads and this was not delivered. I am dissatisfied with this service was misled in the sales presentation. My account should have never been inactive and if I had received 1 quality lead I wouldn't have filed this complaint. I am demanding a refund.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/25/2023

  We reiterate our original response to this complaint as there was no new information provided. No refund is due, nor will be provided to this customer. 

• Initial Complaint

  Date:08/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** *** ******* is a complete scam ! They will take your money and not answer the phone . They owe me $1K and threatened me that they will not give me money back . I will be in touch with attorney

  Business Response

  Date: 08/23/2023

  While I would love to address this customers concerns, however it appears that her issues did not come out until after her scheduled second payment with us began declining.  And informing someone that they are not entitled to a refund is not "threatening", however it is typically not what someone wants to hear. We wish her the best. 

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a SCAM and Fraud. They promise 8 leads a months but none of the leads are any quality. They will not return the money back after initial sign up. State agencies will be reviewing them for fraud. This is total scam to get people to pay money upfront

  Business Response

  Date: 08/23/2023

  We are sorry that this customer did not have the best experience with us.  However, she has only resorted to filing this complaint after disputing the charge with her credit card company and they agreed with us that we provided the contractually agreed upon services.  Furthermore, we have an extensive training program that each client must go through prior to receiving any leads that explains where the leads come from and that there is the opportunity for them to fill out incorrect information.  Lastly, she was only active for a couple of weeks so hardly an adequate period of time to ascertain the success of a 12-month program.  

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th I signed up with House Jet Payperclose system under the name of Linkd Realty on their $2,497.00 tier with a 15% referral fee to be paid to them but on my first closing I would get my money paid back to me of which they called it a software refund. The services that they PROMISED they would be providing was **** good quality leads covering a 20-mile radius from the zip code I would be pinned within ***** hours after signing up and completing their course because they would be calling the leads and following up with leads they obtain from the marketing ads they would be doing on my business. After the sales agent, ******** that kept messaging me to sign up saying it was a no brainer because thet had the money back guarantee and could either get my money back on my first closing or by canceling but that the average agent gets 3-8 closings a year with them. Before signing up with them I spoke to the floor supervisor and asked specifically for the details on how the services worked and if I could cancel at any time without losing my money just like the sales agent, ******** promised. Both the sales agent, ******** and the supervisor promised and said there were no contracts to sign because we could cancel anytime WITHIN 12 months and obtain a full refund and did not have to stay on with them for the full 12 months. I clearly asked if I could cancel in a month or 2 and they said yes, that the soonest they had refunded someone was *************************************************************************************************************************** the business of making money and creating a relationships. So, if they are not making money, they prefer for us to part our ways, and give me my money back. If I look up the meaning WITHIN, this means anytime inside a timeframe, before a specific time and not beyond a specific time. So when the manager and sales representative, ********, said within, I clarified if I can cancel in 1 or 3 months and they said yes. I asked them to provide me with 3 refences that I could contact to verify their work. They only provided 1 agent and said this agent was the only one that gave them permission to give their contact information out to share their experience with House Jet. The reality is that they didnt have any other references because of the bad service they provide and lies they tell you. As soon as I signed up and paid, I received and email with a list of courses and items that I had to complete and were required in order to start receiving the leads they promised I would. I completed everything an updated my profile the same day. After a day, I checked to see if there were any *********************** running just as they promised, but I didnt see any and noticed their referral form was for 20% not the 15% that was promised. I checked with the sales **** ******** on the ad and the form but he routed me to their tech support line. When I called their tech support and ask as to why I didnt see any ads running and on the form the wrong referral fee was noted so that they can update it or send us another form, they said there was one ad campaign running but asked for me to send them 10 photos of the outside of homes, none of which were being used and mentioned that they could not update the form because it was just a standard form but that they had noted the referral fee on their end, of which sounded very fishy and unprofessional if they offer several levels of referral fees. Again, I checked on the ad the next day and had to follow up with them as to why they were not using all the photos that I had provided and that some of the photos they were using didnt pertain to my area and nowhere on the ad did it have my contact information showing they were marketing me like they said they would. Again, they asked me to send more photos of which I did, but again the photos were not being used correctly on the ad and then they told me that they do not market me, it was only their company name but that they do tell the leads that they work as my assistant. Another lie on the services they say they provide. When the 48 hours that they promised to send leads had passed, I call back to check as to why I had not been receiving any leads. They said that they had me pinned to a zip code and had the wrong radius that was promised I would be at. Again, they said they updated the zip code and radius and said I should see leads in about ***** hours. A whole month went by and finally towards the end, there were 2 leads in the system that they had generated but along there were notes from them saying they had not been able to reach them, no answer, etc. I myself tried calling as well and no answer. At this point I decided it was enough with these games, they were providing such bad service, never delivered their promise of **** leads per month and the 2 I did receive were not good quality and didnt even answer the phone, I was not happy with none of their services. They had under delivery on every aspect on their end but were very quick to charge my card for $2,497.00. When I called to request my refund, the lady said she was going to submit for the refund to be processed but was going to have her manager give me a call. 2 days later, I got no call and got a message through their system saying I could not get a refund because I did not meet the terms and conditions of getting a refund. I could cancel but I would be forfeiting my money because I did not stay on for 12 months with them and did not follow up on the trashy 2 leads they provided. I decided to text the sales rep that was initially hounding me to sign up but just as expected, he would not answer my calls nor my text messages. I kept on insisting and finally he texts me back saying he couldnt help me that I needed to talk to tech support on my refund and that he didnt mean that I would be able to cancel and get my money back even after I sent him pictures of his own text message that he had sent me. Since he pretty much ignored me, I called the company the next day and for 2 days no answer. When I finally got a live person on the phone, I asked who I could speak to on obtaining my refund. The person gave me the name of the Director of Agent Referral, ******************************* and said he would give her a message to call me back, but of course, never called me back. The next day I call several times throughout the day trying to get a hold of her but was unsuccessful and had to leave another message. When the Director of Agent ********, ******************************* finally called me back, I told her the whole situation and how I was unsatisfied with their services and how they did not deliver what they had promised they would. She says I didnt qualify for my refund because she did not see a note in the system from me saying that I called the lead too and therefore I was not keeping my end of the bargain per their terms and conditions. I told her I had never received their terms and conditions nor were they ever presented to me and absolutely no one mentioned to me that I had to stay with them for 12 months. On the contrary, the supervisor promised that I did not have to stay on, and could cancel anytime WITHIN 12 month for a full refund. ******************************* tells me that that was not what ********* meant, that the sales rep meant that I would receive a refund on my first closing and that the terms and conditions p*** up when you log in the first time to the system of which it was never explained nor mentioned to me and never got a pooped up alerting me of the terms and conditions they say they I had to abide by. I told them that I even had it in writing on a text message where the sales rep tells me that I could receive a refund on my first closing or WITHIN 12 months if I wanted to cancel. According to her, WITHIN 12 months means that on month 13 I would be eligible for my refund but not sooner than that. I told her to review the call that I had with the supervisor so that she can hear where I specifically asked if I could cancel on month 2 or 3 and receive my full refund without having a closing and to hear where they said yes and that I didnt not have to stay on for 12 months. She said she would review the call and send me an email in 6 days on what she had investigated and that I could not go to my bank and submit a credit dispute. I received her email on Wednesday, July 5th, NOW with the terms and conditions attached, with a date of July 16, 2023 which seems as if they created the terms and conditions after I asked for a refund, of which were never presented to me before paying, and telling me that they could not process my refund because the supervisor reinforced the 12 months money back guarantee and gave me examples of what that looked like and that the conversation aligns with their terms and conditions. But yet, she never provided the part of the call where I specifically asked the supervisor if I could get my money back in a month if I canceled and him saying yes. How convenient is that for them. ****** mentioned in her email that I had to 1. stay on the program with them for 12 months to get a closing and get my money back that way, 2. transfer the account to another agent to get a closing, or 3. have another agent assume the account, pay them the $2,497 so that they can turn around and refund me my money and lastly telling me that I need to give them an answer within a week. Sounds like black-male! Why would I even put another agent through what I am currently going through and help them steal someone elses money?! This company is so unethical and has extremely bad business practices. They lie to you and scam you out of your hard-earned money on a program that they say will work wonders for you but never deliver, it is all lies! This company should be shut down and not allowed to be in business in any kind of name that they want to use like HouseJet, Market Maker, Pay per Close, Money Tree Lead System. They have 4 different names they go by just to cover their tracks and be able to make the consumer think they are a different company but all along they are the same company scamming you out of your money. I am owed a full refund for all the lies, underdelivered promises, bad service, unethical practices, and stress they have put me through!

  Business Response

  Date: 08/07/2023

  We are sorry that this customer had a bad experience with us. I personally reached out to her to discuss her issues in the hopes of addressing them internally so that we can continue to learn as an organization.  I do believe we were able to resolve this with her and trust that her response will reflect that. 

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  In reference to the esponse to complaint ID ********, the business reached out to me and issued a refund. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am real estate agent and this company called me and made a lot of premises. They are taking agents money and are sending the agents garbage leads. They sale you this things that they will sale ads on your behalf but it has been garbage. I asked for a refund, and they stated that they could not refund my money. They are stealing people's money. They do not provide leads which is a false claim. Whatever I paid for I would like my money back.

  Business Response

  Date: 08/02/2023

  While we refute the majority of what this customer claims, especially that we are stealing from anyone. And we most definitely do provide our clients' leads however we have decided in this situation to resolve it with this customer.