7 Customer Reviews
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Review from Shyanna B
1 star07/26/2024
When I first started working here, the environment was amazing. I loved it. And then the changes started. And the. ************************* came. And s*** hit the fan. The straw that broke the camels back was when I was told that I could not have the annual bonus because I had put in my two weeks notice. I wasnt going to review them on here. Until that happened. I would not suggest working here. Im ashamed of Burrell. Im ashamed of how horrible I was treated.
Burrell Behavioral Health Response
08/02/2024
Hi ******* - I am sorry to hear you had a frustrating experience. While we hate to see you go, we wish you all the best in your future work endeavors and appreciate the work you did to serve our mission and our clients. If you'd like to discuss your experiences further, please contact us at ********************************Burrell Behavioral Health Response
08/06/2024
Shyanna- I am sorry to hear about your experience and frustrations you felt, if you would like to discuss further, please reach out to ***************************************** or your HR Business Partner directly who would be happy to follow up and discuss your concerns. Your feedback has also been shared with leadership.Review from Rebecca M
1 star05/28/2024
detox management refused to give me my meds properly and staff was awful. They were condescending and had attitudes as if my needs didn't matter.Burrell Behavioral Health Response
05/29/2024
*******, I apologize this was your experience and that you did not receive the care you deserved. I would be happy to look into this further and address your concerns directly with the department involved so it can be addressed and corrected. You are welcome to email me at ******************************************* and we would be happy to assist.Review from Megan J
1 star05/24/2024
This place wasted almost 10 yrs of my life as an employee. They call themselves the best place to work. Not. Even. Close. If you're someone who honestly cares about the community and really wishes to see ppl heal from trauma, mental illness, drug or alcohol addiction figure out either another business to go to or join me in a quest to start a legit company that matters not only about the patients but the staff as well. This place is racist. It is politically and financially motivated Only. ** and almost all management positions below him have only 2 things in mind how good they look to the politicians or whoever they want to impress and how much revenue they can gain. Don't go there for help and definitely don't go there to work unless you also only want those things.Burrell Behavioral Health Response
06/11/2024
Dear ************** We apologize that was your experience and is that is not what we want staff to encounter during their time at Burrell. We would be happy to listen and discuss your concerns further if you would be open to it. You may reach out to ***************************************** or your local HR Partner if you would allow us to have further conversation regarding your time with Burrell. Thank you!Review from Anna J
2 stars05/01/2024
This is a wonderful place to get set up medication with your psychiatrist, only as long as you want to have your medication withheld from you. I have been with Burrell for over a year and every time a medication is due for a refill, I follow the necessary steps. I call to be directed to my psychiatrist's nurse, but the nurse is never available and only a voicemail option is available. These calls were never returned each month. I had to call each day, sometimes up to a week, just to have my medication sent to my pharmacy. I have called a week before my medication is due to be out, only for my daily calls to go unheard for TWO weeks: until I am a week OFF my medication, calling to desperately find out why this is happening. Responses are always disappointing, always blank apologies and 'Sorry that happened", but no legitimate efforts to fix the problem. Overall this business has disappointed me and caused me to question if clients are truly as important as they say.Burrell Behavioral Health Response
05/02/2024
*********** sincerely apologize for your experience. I would be happy to help you navigate these concerns and get in touch with the right people who can help. If you're open to this, you can email me at ******************************************** I will also share your feedback directly with the leadership in psychiatry so action steps to correct your concerns can take place.Review from Debra M
1 star10/02/2023
Had appointment in 2020 to see a psycharist that treated for major depressive disorder, anxiety and ADHD. Saw 2 psychiatrist that day, neither wrote for ADHD patients. Tried again(stupid me) in 2023 for same type of psychiatrist....they only match you with the next name on their list. Left a voice message with a question in nursing **** and building a or b. Never returned call. Called again to cancel appt with psychiatrist they set me up with because his profile did not say he treated ADHD. Ask to speak to a supervisor and I was referred to patient experience to leave a voice mail by computer. Would NOT let me speak to anyone else! Terrible place with rude workers!Burrell Behavioral Health Response
10/03/2023
***** - I sincerely apologize for this series of frustrating experiences. I would be happy to help you navigate these challenges and get in touch with the right people who can help. If you're open to this, you can email me at ********************************Review from Kimberly K
1 star07/02/2023
I registered outpatient therapy for myself/family member due to trauma. We NEVER received any therapy whatsoever ever. Just a case manager once a week pushing homelessness/housing. We were not in a situation for homelessness. It seems like a scam. I discharged the company. We are now in a worse situation that this company is a part of. Unsafe housing, community of felons and addicts,and a feeling of loss and despair. I asked for 3 months about a therapist,only to receive nothing.Thier is a lot of federal/state funding involved in whatever they are doing. It is not therapy.Burrell Behavioral Health Response
10/03/2023
******** - I am sorry to hear about your experience and sincerely apologize you did not get the results you were expecting. If you are open to it, I would be happy to look into this further and help you navigate these challenges. You can email me at ********************************Review from Angela R
1 star04/22/2023
Told one price but charged another. Made multiple phone calls and have had no return call. Was told they could charge whatever they want.Been at this since the beginning of March. Most unprofessional. But I will say the pharmacy was very helpful.Burrell Behavioral Health Response
08/02/2024
Hi **************** apologize for this frustrating experience, but glad to hear the pharmacy team was helpful! If you'd like to discuss your experience further, please contact us at ********************************
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