ComplaintsforPaddio

• Initial Complaint

  05/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Late fees charged when i mail bill in before due date. Company holds check till day after late fees can be charged i mailed check in a month early and they wont cash it till day after they can charge late fees very shady

  Business response

  06/11/2024

  Paddio management has attempted to contact the consumer but has not been successful in reaching them at the time of this writing. Paddio takes allegations of this nature seriously and has launched a thorough investigation as a result of the consumers complaint. Our investigation has not revealed any evidence showing the payments were mishandled or delayed. In instances where payments are not processed on the same day they are received,the effective date of the payment is backdated to the date Paddio received the payment to avoid negative outcomes for consumers. Consumers have many options to insure payments are received on time, including: payments over the phone,electronic payments through their MyPaddio account, and setting up automatic drafts. Paddio management has provided the consumer more information about these other options for payments and remains available to answer additional questions by contacting us at ***********************.
  

• Initial Complaint

  04/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Please help. We paid Paddio ($700+) for the underwriter to review our loan application. We received conditional approval last 4/3/204; however, we were asked to provide documentations that we were able to provide already. For example, they asked ** to provide *** from our employers in *************** (Ph), then we did. After that, they asked ** to provide *** WITH COMPENSATION from our employers in the Ph and we complied again. Then, they asked us to provide Final stubs and year end stubs from our employers in the Ph. and now, when I asked for an update, they are saying they are waiting for their sups reply if they can use the documents I submitted from my prev employers in the ph. We are submitting and complying the needed requirements as fast as we could but they kept on asking more details after submitting what they asked for! Are greencard holders not eligible to buy a house here inthe US? We provided everything. They should be fair.

  Business response

  04/17/2024

  Paddio management has spoken with the consumer about the complaint and we are happy to report the loan is fully approved. We appreciate the consumers feedback which allows us to continuously improve our service. Paddio management remains available to assist with any additional questions or concerns by contacting us directly at *******************.
   
  
  

  Customer response

  04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Charrie Lontac

• Initial Complaint

  01/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I applied for a mortgage loan with Paddio on realtor.com. Paddio contacted me stating that we were pre-qualified for a loan of $330,000.00 with all the information we provided. Loan officer *********************** NMLS #******* send us the pre-qualification letter and told us we would be giving $11,000-$12000 at closing we even told him if the amount would change he said "NO". The house that we were getting was $271,500. **** assign us to a realtor *************************** which realtor told us to pay ******* money to ************** LLC . ***** also told us she would be getting an inspector to inspect the home at ******************************************************************* and we would pay on January 5th the day of closing . Everything was done. Documents were completed **** would need document all over again and again. January 5th came along and we were never contacted to close our home loan we started to get worried and sure inuff **** needed more documentation which was already send. **** was always lying to us from the start leading us to hope on getting our dream home all just for nothing. Just to get rejected and to loose our credit points (hard inquiries) and loose money with the ******* of $2965.00 home insurance $564.15 appraisal we had to pay twice 1st payment was $850 then $200 plus the inspector ***** provided is wanting his money of $385. My wife and I are so stressed out because we lost this hard earned money and we have no home. Please help us BBB.

  Customer response

  01/25/2024

  Today TransAct send me this but I already signed another form where they were going to refund all my ******* money. Now they want us to sign this forms. Also the home inspector is ********* stating he wants his money when we don't know who he is or never made a contract with him.
  

  Customer response

  01/25/2024

  He would like to get the date extended out a week. He has half the complaint done. 

  Business response

  01/25/2024

  He would like to get the date extended out a week. He has half the complaint done.

  Business response

  02/21/2024

  Paddio management has spoken with the consumer, and we appreciate them taking the time to share their feedback so we may continuously improve. Paddio management was able to resolve their concerns and we remain available to offer financing in the future or answer additional questions by contacting us directly at *********************** 

  Customer response

  02/27/2024

  Paddio has resolved the issue and I'm satisfied with there response. 

   

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attempte* to get a loan through Paddio. **** * helpe* me 99% of the way. It was a hassle to do but finally we made it to the en* of the process an* were very close. Paddio aske* me to pay for an appraisal of the home I was attempting to purchase. We pai* close to $700 for the appraisal, then the next day I got a call saying we weren’t approve* because of my job offer was contingent. I went through the entire process for close to a year an* after I pai* for the appraisal they let me know I wasn’t approve* anymore. This to me looks like fraud. If I wasn’t approve* they shoul* not have aske* for the money for the appraisal. They took advantage of me. If they woul* have sai* I wasn’t approve* I wouldn’t have pai* for an appraisal. I feel like they shoul* return my funds. An* that they knew about my information an* shoul* have known if I was approve* or not before asking for $620.

  Business response

  01/08/2024

  Paddio management has spoken with the consumer, an* we appreciate them taking the time to share their feedback so we may continuously improve. Paddio management was able to resolve their concerns an* we remain available to offer financing in the future or answer additional questions by contacting us directly at ************** ext 6434 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have been working with paddio to get a mortgage to buy a house. Time after time, paddio fails to communicate internally and we keep getting asked for documents we've already provided. This wasn't just a quirk of paddio at the beginning, this has lasted until today while we are AT THE CLOSING ATTORNEY'S OFFICE. We were informed by the agent we've been working with, ****, last Friday that we were clear to close. Yesterday, I get informed that I need to provide additional details regarding a loan I had already paid off, and had provided the necessary documentation for. Today while closing, my wife gets called and asked to submit additional documents relating to her student loans, which she provided weeks prior. We keep getting jerked around and nobody is able to get us any answers. It feels like the underwriter has been purposefully dragging their feet to review our documents, and we didn't even receive communications from them until about two weeks ago. Extremely disappointed in the lack of accountability, proactivity, and professionalism on display at Paddio. We paid too much money to be treated like we don't exist.

  Business response

  12/27/2023

  Paddio management was able to speak with the consumer and obtain valuable feedback that will allow us to continuously improve our processes. We appreciate the consumer working with our team to find a path forward and are happy to report the loan has been fully approved. Paddio management remains available to speak with the consumer regarding any remaining concerns and can be reached directly at ************ x ****.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve was pre approved for a home loan with Paddio we been working on it for three months. I had up to four months to find a house and secure a loan. We are on the four month a week from closing. I received a call from a Paddio representative that I’ve never spoken with ever. Telling me that ***** my regular representative no longer works with the company and and that my loan can not go through because I need to show ninety days of payments to the irs for the back pay I owe. I have never been told this until today 12/14/2023. It’s in no contract that I’ve signed, the under writer did not request previously only that I show I started a payment plan. ***** my representative and the underwriter knew that I hadn’t started payments. We discussed my position a few times also I was never told or requested to do so. The only reason I can think of is my ethnicity and religion. I think Paddio is being prejudice against me by hindering my loan

  Business response

  12/27/2023

  Paddio management has attempted to contact the consumer on numerous occasions to gain more perspective but has not received a response at the time of this reply. Paddio takes all claims of discrimination seriously and has investigated the claims thoroughly in response to the allegations outlined in the complaint. Management has been unable to find any evidence to support the allegations. Paddio management remains available to continue the investigation if the consumer would contact us directly at ************ x **** to provide more information.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paddio runs hard credit checks instead soft I will all credit related inquiries corrected

  Business response

  10/05/2023

  When prequalifying for a mortgage online, consumers are provided with a bold-font notice that entering their social security information and proceeding is consenting to a consumer credit report to be obtained. The consumer provided proper authorization for the inquiry and Paddio is required by law to report information accurately to the credit agencies. Paddio remains available to provide financing to the consumer or to respond to new questions or concerns and can be reached directly at ************ ext 6434

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently closed on a home on August 17th, 2023 in which Paddio provided me with a mortgage for. I requested that my down payment be adjusted and that the closing costs be included into the mortgage amount because I needed to reserve some of the initial funds I was going to put down for moving costs and to break my current rental lease. After adjusting the amounts as requested and confirming with me that the final amount due at closing would be $159,000, I showed up to close on my new house and was short just over $13,500 because the final paper work that was sent to the title company was incorrect. I was instructed by the attorney that we needed to complete the closing on that day as to not be in breach of contract and that we could resolve the issue on the back end with the mortgage company. I paid the amount I was short leaving me with no money left to break my lease and pay to move. After multiple attempts to adjust the mistake, Paddio refused to acknowledge any wrong doing and told me there was nothing they could do. Both my wife and I have now experience physical and emotional damages after have to move our own items into our new home. We have lost out on a week of work and counting because we need to spend our entire day moving instead of having movers perform the work as we expected.

  Business response

  09/15/2023

  Paddio management takes the consumer’s allegations seriously and has extensively researched the concerns which found no evidence to support the claims. The three day right-of-rescission exists on refinance transactions only and is not applicable in this instance as the consumer purchased a home. Our research confirmed the loan team correctly disclosed the terms of the loan on numerous occasions prior to closing, when changes could have been accommodated, however the consumer did not raise any concerns at those times. Paddio management remains available to review any new documentation or concerns and can be reached directly at ************ * ****.

  Customer response

  09/21/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  Regardless of whether or not the right of rescission applies here or not is irrelevant to the initial complaint and request for a review and adjustment to my loan. The response provided is avoiding any potential resolution to this matter which has been the case since the onset of this dispute. 
  
  Additionally, the research citied as being confirmed only presents one partial time line of events and excludes recorded phone conversations of my adjustment request as well as written statements confirming my understanding that those adjustments had been made. There is additionally an updated document that was signed prior to the close that supports my position that both parties were in agreement of what was requested. However, those adjustments were not the terms that were submitted to the title company for our closing. 
  

  I did, in fact, bring the errors to my loan officers attention on the day of closing. The loan officer was off that day and no one followed up with me on what could be done. 
  

  My wife and I were stuck in a position of being held in breach of contract with the seller of the home where they could have walked away from our agreement with $30,000. The alternative was to pay the remaining balance so that the sale could be completed and work out a solution with Paddio to adjust the terms and compensate us the money back by adding it onto our loan amount. 
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  03/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This lender runs hard checks without explicitly stating they are doing that, like EVERY other lender. Most lenders run a "soft check" that does not impact credit until you actually apply for a loan. I filled out forms with Rocket Mortgage, local lenders, and many others and every single one did a soft check. ****** does a hard check just based on an interest form. There is a box you check agreeing to have your credit checked, just like with all the sites that do a soft check. This however, is a hard check and is not explicitly stated in an obvious way to the consumer, even though it can negatively impact credit. Running a hard check just based on an interest form without any human contact is shady, but if it is going to be done it should at least explicitly say it is a hard check. It says so no where on the main webpage screen. MAYBE it is in a 9 page legal document that is accessible, maybe it is not, but it certainly is not stated in any clear way to the consumer. I have filled out interest forms with 6 different lenders and not a single one ran a hard check. ****** is operating in a way that is predatory, bad for consumers, and misleading/unclear. In addition, ****** never even contacted me about the form, making the hit on my credit a complete waste of time. Perhaps they thought my credit/info was not good enough when they ran it. I have a cosigner with perfect credit and many assets, so I can easily qualify (and have with others). It feels ****** looked at my info and prejudged me as a non-ideal candidate since they didn't know about my cosigner, and never called me. To do hard credit checks but never contact a consumer to help them OR to tell them they cannot work with them, is very shady. It makes it clear that ****** is trying to help themselves more than their customers. ****** needs to have the hard check removed, or pay for any damages (increased interest rates) I receive as a result of the hard credit check. Others have complained of same issue.

  Business response

  04/03/2023

  ****** Management is familiar with the consumer’s complaint, has researched and responded to their concerns on numerous occasions, and our response remains consistent and unchanged. When applying for a mortgage online, consumers are provided with a bold-font notice that entering their social security information and proceeding is consenting to a consumer credit report to be obtained. ****** is required by law to report information accurately to the credit agencies and is unable to mask the inquiry due to the consumer consenting to the credit check. ****** remains available to provide financing to the consumer or to respond to new questions or concerns and can be reached directly at ************ *** ****

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been going through a 1st time home buyer process with Paddio since September and have constantly been givin the run around.They keep pushing my closing further away even after collecting everything. We were again for the 5th time suppose to close yesterday 10/25/2022 and again they have came up with another reason to push things off.Now they are pushing things off not wanting to let me commute a hour and 40 mins.They have been very unprofessional this whole time even had me repaying for a whole new inspection and all.Please Help!!!! I have multiple emails and screenshots to prove everything.

  Business response

  11/10/2022

  Paddio Management has been in contact with the consumer and, while we regret the experience has not lived up to expectations, we appreciate their time providing feedback about their experience. Management's review of the process found the consumer was unable to provide critical employment documents by the deadline imposed by the seller resulting in the delays. Paddio has outlined ways the consumer can qualify in the future and remains available to offer financing or answer any additional questions they may have by reaching us directly a* ************** *** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩