Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an RV from Youngblood RV on ********* in ***********, ******** in April of this year. In the process of showing the *** a part was broken and I was promised that it would be replaced. After getting it home, the solar system was not working so I had to take it back to them. they told me they would fix it and also get that part replaced that was broken inside during the demo. They had it for almost 3 weeks with no contact with me whatsoever after I contacted them I was informed that I could come pick it up and that it would be all detailed and ready to go. When I got there, they had broken the shower insert during the repair of the solar system , also we went in to check the part that was broken inside and they had glued it and not repaired it. They were supposed to replace it with a new one. I have since contacted them several times about other issues that have been wrong with this camper and have gotten nowhere , my shower is still not fixed. The new part is still not been put in. I have also informed them of a leak and I also have lights that are out. This is a new camper brand new and I am getting nowhere I have tried to be pleasant and do not wish to get hateful in anyway, but I have about had it with this situation . I contacted them again this morning and no one has yet to get back to me and I left a message at 9 oclock this morning and called again in the last 30 minutes and they said that they have been out for three days but yet they told me they were going to come pick it up two weeks ago and have yet to come and get it

  Business Response

  Date: 08/11/2023

  We are working with the customer as the dealer and we are working with the manufacture to resolve the issue.  The manufacture has agreed that there is an issue and will be sending a  tech out  to resolve the issue or give a new unit.  We are stuck in limbo.  

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Champion Bass Boat from the Youngblood RV in Springfield, **. I asked the sales manager at the time "does everything work?" (On a boat, there are things you cannot test unless its in the water). I was told yes, everything is working. I purchased the boat and picked it up and took it out the following weekend which i discovered the following did not work (fuel gauge, water pressure gauge, speedometer, trim gauge. I emailed the sales manager the following Monday and he apologized and told me he would get with the service department and get back to me which he never did, I reached back out and he apologized again and told me he would get back to me...never did. I was then sent a text manager a while later from another gentleman and in the text asked me how my "experience" has been. I told him what had happened and I had a terrible experience with Youngblood up to this point. He said he understand and would get with the service department which he did. I took the boat back in and was told they would "split the cost" of the repairs with me. I said I shouldn't have to pay anything, I was told everything was working and that was obviously not the case. I went and picked the boat back up. I was contacted again after a review I had made on their ******** post and the gentleman asked me to contact him direct and provided his email address. I sent him an email and still haven't gotten no response. They have the worst communication from a business I have ever seen/dealt with. I can provide all text messages and emails to back up everything stated above.

  Business Response

  Date: 09/16/2022

  ************** is correct that we've corresponded recently and that I did not respond to his email of 9/11/22 until today.  He is also correct that, after performing some of the repairs he requested, our service department offered to split the remaining repairs with him.  This was done in an effort to go above and beyond for a customer that purchased a 24 year old boat, and signed a form at the time of purchase acknowledging that he knew he was buying it "AS IS".  In light of his ongoing dissatisfaction and our continued desire to provide a premium experience to every customer we serve, I've notified ************** that our service department will be reaching out today to set an appointment with him to bring in his boat for the remaining repairs at no cost to him. A copy of the email communication with ************** is pasted below for your review.  

   

  Respectfully,

  ***************************
  
  Director
  Youngblood RV & Boats
  836 ***************.
  Springfield, ** 65802
  ************

   

   

   

  Re: 98 Champion Bass Boat
  External
  Inbox
  
  
  
  
  
  ***************** 1:53 PM (24 minutes ago)
  
  
  to me, ****
  
  
  
  
  
  
  
  
  
  Thank you both. 
  
  
  I appreciate you stepping up and handling this. 
  
  
  Rob
  
  
  
  
  
  
  
  
  From: *************************** <************************>
  Sent: Friday, September 16, 2022 1:50 PM
  To: ***************** <***************************************>
  Cc: *************** <******************>
  Subject: Re: 98 Champion Bass Boat
  
  This message is from an external source. Please verify the validity of the sender before opening attachments or initiating conversation.
  Sorry for the delay in responding Rob...I will ask **** to reach back out to you to schedule an appointment to bring in your boat so that we can address the remaining issues free of charge.  Thank you for your note and please let me know if you have any additional concerns.  -****
  
  
  ***************************
  
  Director
  Youngblood RV & Boats
  836 ***************.
  Springfield, ** 65802
  ************
  
  www.ybrvsales.com
  
  
  
  
  
  On Sun, Sep 11, 2022 at 1:36 PM ***************** <***************************************> wrote:
  
  Good Sunday and I hope this finds you well. 
  
  
  I have going to start by telling the story since day 1. 
  
  
  I decided to purchase a bass boat and started my search, as you know there are countless on ******** marketplace, Boat Trader, etc. I came across the one that Youngblood had and went and took at look at it. I liked the brand and the look of the boat, size, motor etc. I then asked at that time "Does everything work?" The answer I got, and I quote "yes, everything works has it should, there are no issues". I said great, I will take it. We set up a time to pick it up and I paid with a cashier's check. I took the boat out the following day and realized the gas, trim, water pressure and the speedometer gauge didn't work. I emailed the gentleman that I bought it from the following Monday, he responded with an apology, and he would get with the service department. I never heard back; I reached out again, never heard back. The entire reason I decided to purchase from Youngblood is that I trusted the brand and the dealership over buying from some individual. 
  
  
  I cannot believe that a dealership would sell a boat with what I consider basic operational functions not working...like having no idea how much fuel you have. I was told everything works as it should. I was ignored., I was lied to. So, my "experience and customer service" with ********************** was terrible to put it mildly. 
  
  
  I appreciate you reading the email and details of what my experience has been since day one. 
  
  
  Rob
  
  
  
  

  Customer Answer

  Date: 09/16/2022

  I was contacted by the company this afternoon saying they are going to take care of everything.