Business ProfileforSmooth Moves Professional Moving Services

We were Moved on July 27, 2023 by this business. The owner came the previous week and quoted me four men and a truck for around $550 for five hours of work but he assured me it would take much less time, so he was thinking more like three hours. And I said OK that sounds reasonable. It was just a one bedroom little apartment with hardly any furniture, and we moved most of it ourselves before they even got there. All they had were the big things. The day of the move they informed us that they had seven men that they were going to bring and I said well OK and thought that would be all right. But they didnt tell me anything else, that it would be more money or any of that. I assumed that their men are just compensated for their time like most people would be per hour or whatever they pay them. So I let them come and they moved, but they constantly were undoing what the other one did because there is way too many of them for a small one bedroom apartment. They lost screws for my bed. They ran something into one of my computer monitors and busted it. When they got to the new house, they unloaded everything into the bedroom and living room and then left, didnt put anything where we asked them. My 70 year old parents had to come help us fix everything that they did not do . And I am extremely unhappy. Then they had the gall to charge me $600 for two hours of work and they took bathroom breaks in my house all the time and also stopped to take a drink break which admittedly it is very hot this time of year and I was fine with that but I should not be charged for that . And now the owner is trying to message me with a voicemail telling me that he never would have agreed to do it for under $600. Well, sir you did and the fact that you are trying to get that kind of money out of me is absolutely ridiculous . I have compromised and told him that I would pay him $450 at the most and even that is way too much for what they did.