ComplaintsforCorwin Dodge Jeep Ram of Springfield

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In Feb of 24 I took my car, a 2015 Dodge Dart, into Corwin to see about a repair that I thought was covered by a recall, as the same issue had happened before. The shift link cable has issues, and that was clearly what was wrong. When they looked at it, it turns out the repair was needed on the shifter side of the cable,not the transmission side., which was not covered. While inspecting the issue, the tech lost a piece of the cable, the bushing that would attach the cable to the shifter. I was told that they could fix the issue for $1400, which i do not have. At the time i came in, it was a relatively minor issue, i could reach under the console and place the cable on the pin, and could shift with ease. Now, I was stuck. I did research and figured out how to pop the hood and manually turn the shifter. I left, irate but late for work. On my way, it became very clear that this was dangerous, relying on having my parking brake engaged, jumping out while the car is in Drive, and standing in front of it to shift every time i needed to reverse, drive or park. I ended up in a parking lot and called them. After complaining, they towed it back and said theyd see what they could do for a fix. They brought my car back and the shift cable was poking up through where my console used to be, and i could manually pull and push the cable to shift. The cable was bent and i could tell it wouldnt last long. I find out later a $20 bushing kit could have fixed my problem, and now my cable is broke due to being stretched and bent in a manner it wasnt designed for. I have asked them for help, and was told by service that they couldnt do anything as it was wear and tear. My argument is that they not only lied about the whole cable needing replaced, but they lost the bushing while inspecting it. If you damage a part while working on it, it seems obvious that you should at the very least replace it. Have used the dealership for service for 2 preowned vehicles and I am shocked they accept it.

  

  Business response

  07/17/2024

  **********************,   We certainly understand the frustrations of having mechanical issues with your vehicle.  We sympathize and wish there was another way to properly fix your vehicle under recall or warranty.  I have attached a copy of the repair order where you requested us to inspect your vehicles shifter issue for it possibly being related to the V34 recall issued by Dodge in December of 2020.  However, after performing the inspection per your request we determined that the recall had already been completed(July of 2021) and was unrelated to the recall procedure. The cause of failure was the shifter cable itself located inside the floor console assembly. We recommended the proper repair procedure per the  manufactures'  operation and safety guidelines, which is to replace the cable assembly. We did not charge you for any fees for this  inspection.  We documented your declining of the repairs and advised on the repair order that it was a hazard to operate.. Corwin can not be responsible for the manner in which this shifter cable was modified and fabricated  to function outside of its intended use.  At this time, our original offer stands.  If you wish to supply a functioning shifter cable assembly we will install at no charge for you.  If you believe this be a manufactures issue related to the recall please feel free to contact Dodge's **************** Hotline at **************. 

   

  Regards,  

  *******************************

  Service Director 

  Corwin Dodge

• Initial Complaint

  07/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In August of 2023 we purchased a Jeep Grand Cherokee L from Corwin within the first week I noticed the electronic in the entertainment center was glitchy ( phone not connecting properly, screen freezing up, and restarting a lot). We took it back to the car lot and told them about it and they looked at it for just a couple mins and told me if it freezes up just turn it off and restart it. Well that doesnt really work while youre driving down the road. Well the problem continues and we took it back several times and they keep saying that there is a software update coming. I took it back again last week because the problem continues to happen more frequently. They said look you are not going get your way about this we are not going to replace it or fix it. Our hands are tied. I cant understand why a brand new vehicle (that was not cheap) and still under bumper to bumper Warranty cannot and will not be fixed. Basically they are telling me **** it up and just put up with it. We have done some research on this problem and it seems to be a widespread issue that Jeep and Uconnect know about. When we went shopping for a new vehicle my husband lobbied for the ************* and I only wanted the American made Jeep that we could depend on and have local service esp a new car with a warranty. Since dealing with Corwin I am sorry I made that mistake.

  

  Business response

  07/09/2024

  We certainly understand the frustration that is caused by  having issues with your vehicle, especially a brand new one.  Here at Corwin we try to resolve these issues to the best of our ability.  As a Jeep Dealership we are authorized to perform warranty repairs under the Manufactures' guidelines and policies.  I have reviewed the vehicle history and the technical information involving the issue you are experiencing, and here is what I have found.  Yes, this is a known Jeep Uconnect/Radio issue. Jeep issued a Technical Publication in late May of this year for dealers to use as a guide in troubleshooting these issues. I have attached this publication as well as a copy of the repair order for your vehicle to my response.  In this bulletin it describes the issues that customers may be experiencing as well as the steps dealers are to follow.  We were able to verify your issue, so we followed step 2 and performed a factory reset of the Radio/Entertainment Telematics Module. We also verified that your vehicle has the latest software version. The bulletin specifically states that the Radio or the Display are NOT to be replaced because the replacements have the same level of software in them. Meaning, they have the same problems with the replacement Radios as you are experiencing with your current system.   This publication states that the 'fix' will be an over the air update thru the vehicles satellite antenna  in the 3rd quarter of 2024.  I will continue follow this situation and watch for additional information from Jeep regarding this issue.  If the replacement radio with the non-corrupt software is available sooner then the over the air update is set to release, we will gladly replace it versus waiting for the update to your current radio.  Please feel free to contact me if you have any questions, or if you would like to speak to a representative of Jeep on this matter involving their product you may reach them at **************.

  Regards, 

  *******************************

  Service Director 

  Corwin Dodge of Springfield

   

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The location that I purchased my vehicle from was Corwin Chrysler Dodge and Jeep Ram of Springfield Mo. Telephone #************. I purchased a 2023 Challenger SXT. So, it ran perfectly until I hit 600 miles. **** when I would hit the breaks then I would hear a thud or sound. I have taken the car back to the dealer ship and they do not know what the problem is but they continue to throw parts at it. The first two times they had the vehicle for a day and then the third time they had it for a little over a week. I purchased this vehicle three months a ago and at this point I do not feel safe with my family being in the car. At this point I am assuming it is a safety issue since I can not get a straight answer out of them. I want my car fixed or replaced I purchased this car brand new I should have to be dealing with this.

  

  Business response

  11/20/2023

  We certainly understand the frustration that having an issue with a new vehicle can cause.  We are more than happy to take another look at the vehicle to try and figure out what is causing the noise.  I will have someone from service reach out to schedule a time to have the vehicle brought back into the *******************

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2017 Ford F-150 3 days ago it was as is but they knew that it had an oil leak and they tried to diagnose it for free they lied to us they told us that they test drove it which they did not cuz we had photos of the mileage they kept telling us that they wouldn't fix it because it needed special tools and come to find out that's probably not even the issue and it does not need special tools they will refuse to give us a phone number to a general manager we just don't know what to do at this point I know it was sold as is and they did diagnose it for free for us but they tell you one thing and then put it on paper different diagnosis on the truck than what they tell you in person I told you you test drive it and I never test drove it and we have proof of that we would like them to waive the cost of Labor and us just pay for the part

  

  Business response

  05/31/2023

  We have spoken with Mr. **** and have agreed to repair the oil leak at no cost to him.  

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October of 2022 I purchased a set of 4 tires for my 2020 Ram Rebel 1500 4x4. **** was my Service Advisor and assisted me with ordering the tires, scheduling installation and accepting payment. I chose the specific tires, BFGoodrich All-Terrain T/A as they came stock on a Jeep I also own and drive and I like the performance they offer. When we ordered the tires with ****, he told us that the dealership is happy to have the tire business as we had been shopping at other tire-only stores, even Sam’s club. He mentioned the advantages of having ****** do the work, being the Ram dealer in Springfield. When we picked the truck up after installation, my wife noted that there was some vibration on the way home. I drove the vehicle and noted the same vibration. We mentioned it in a reply to **** via text message but it was unanswered a week after install. Fast forward to April 2023. We took the truck in to have the tires rotated and balanced which was thought it would cure the vibration. **** contacted us that day and said they need to keep the truck a few days and that the tires were not balanced. Three days went by and we needed transportation so we asked if we could have the truck back and they ok’d that. Now, four weeks later, the warranty claim for a defective tire was denied because ****** is not a dealer for BFGoodrich. Alan, the Service Drive Manager attempted some other claims ideas but all have failed. At our last conversation he suggested contacting a couple of other tire shops in town to have them file a warranty claim for the defective tire. I contacted one so far, and have been told the selling dealer needs to warranty them (******). I called Alan back again and shared this news with him and he compared my situation to a tv bought from Walmart, if it’s broken do not return it to the store you bought it from. I made him aware that I would have to further escalate the situation which is why I’m writing BBB today.

  

  Business response

  05/26/2023

  Our dealership has attempted to assist in this matter to the best of our ability.  We took the  proper measures to insure that it was not a workmanship error and that issue with the tire could not be resolved here internally by a balancing or adjustment.  In this situation, BF Goodrich  is the manufacture of the product and their warranty process is to ship the suspected defective tire to them for inspection and warranty decision.  After inspection, if determined to be a warrantable issue they will reimburse the customer for the defective tire.  As stated in the warranty disclaimer on every  repair order, "The only warranties on parts and accessories or repairs are those which may be offered by the vehicle manufacture or distributor and only such manufacture of distributor shall be liable for performance under such warranties".   ****** is happy to install a new tire for whatever the cost of the tire is  and charge no labor for doing so during the period of time that BF Goodrich is making a warranty decision on the suspected defective tire. Please let us know if we can assist any further.   

  Customer response

  06/01/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  ****** continues to shift their position on fulfilling their self-made obligations in this matter.  When the tires were sold to us, we were told they “stand behind the tires for the first year, any flats or issues come see us.”  Then when we first brought the truck in with the issues they kept the truck for three days and already had replacement tires ordered for us and were just waiting on the approval to install them from ********.  I was told that the tires wouldn’t balance and should be replaced.  Then the excuses switched to a new lie, the tires weren’t in stock and wouldn’t be available but they’d be ordering them soon (even though the supposedly already had them).  Then ******** rejected the warranty claim and they needed to go through BF Goodrich.  When that failed, I was offered a tire off the service manager’s truck so that I’d have something safe to drive on (apparently admitting that these are not safe).  Last, after leaving negative online reviews, I have a recorded voicemail from Hopper at ****** saying they’re going to reach out to me to schedule installation of a free tire at their expense to satisfy my complaint but they still need to order the tire (that same tire that supposedly had been ordered a few other times in their lies/story).  No one ever reached out to schedule installation of the free tire I was offered and now they’re telling the BBB that a tire will only be available at my expense.  Their story continues to change and is full of holes and lies.  
  
  Sincerely,
  
  ******** *******

  

  Business response

  12/13/2023

  .

• Initial Complaint

  08/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My truck that I bought from Corwin ***** broke down again in January. They told me $1000 to fix. Then it was over $2000. So I talked to **** to trade truck for a car. they only had a ***** ******. Later, when I took the car to ****** **** to trade, I found out that the car had been in an accident according to ****** (no one told me), which dropped the value of the car. I wouldn't have traded the truck for the car if I had known.

  

  Business response

  09/02/2022

  Every used vehicle we sell has a ****** available on line to view free of charge.  The customer simply has to click on the ****** to be viewed.  We do this to ensure transparency with our customers.  It is the customers responsibility to do the proper research when making any purchase.  We are not required to show every customer a ****** and would not intentionally mislead anyone, especially someone who has bought multiple vehicles from us.  The salesperson, **** ****** has spoken to ******.  She stated that there is nothing wrong with the vehicle, she just hates *****'s.  

  Customer response

  09/02/2022

  Complaint: ********
  
  I am rejecting this  :because .**** told me it was only minor damage the front bumper cover the car fax shows minor to moderate damage shows the front and passenger side front damage. **** also said he did not know about any damage or if he even did a car fax on this car. nobody will take this car in as a trade or anything because the car fax. i also told **** about some shifting issues going on with the transmission. the problem is not just its a *****. its the way everything happened the day i brought my truck  in that day when i called the service dept. told them the truck would not start again it was doing the same thing it did the day after i bought it from you guys in 2019 they said it would be 1000.00 i begged and borrowed to get that together. get the truck there they had not even looked at it and said it was going to be at least 2000.00 i had no way to come up with that. i cant be without a vehicle because my health and my husband medical needs. i talked to **** he said he would see what he could do. the next day we talked  the only car we could trade the truck for was this impala. i told **** i dont like ***** so if they get something else let me know. i found a ***** ******* at there ford dealership they wanted 9991.00 for thats when i found out this impala was in an accident. and its value is only 6000.00 to 8000.00. i know you guys got alot more out of my truck . 
  
  
  
  Sincerely,
  
  ****** ********

  

  Business response

  09/09/2022

  What took place concerning the truck being repaired in service is an unfortunate set of circumstances but has no bearing on the current complaint.  It does not change the fact that we make all carfaxes available for anyone to see free of charge.  The value of the vehicle is more affected by the make, model, year and miles on the vehicle.  The vehicle in question is a **** ********* ****** with over 80,000 miles.  The vehicle was sold for $10,400 8 months ago and getting a value of $6,000 to $8,000 is a more than a fair value because vehicles do depreciate, especially in the first 6 months of ownership. 

  Customer response

  09/09/2022

  Complaint: ********
  
  I am rejecting this response because :nobody wants to do anything with this car. plus it has something wrong in the transmission that was going on before i got it 

  . when **** picked us up we felt it but **** said it was him the way he was driving it. i took it in to a shop they said it may do it when its cold. the day i went to bbb thats 10 miles from my house and then i drove it home when i drove it out to ****** **** that was plenty of time to be warmed up but it still doing it. thats why i said i want a fair trade or the 10400  and i ll find my own car .

  
  
  
  Sincerely,
  
  ****** ********

  Customer response

  09/13/2022

  09/21/2022: I have hired a lawyer to handle this dispute in court.
  

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Incompetent and dishonest. This is why dealers get bad reputation. We took our ***** ******** to Corwin Jeep to have a module programmed. They had the vehicle for approximately 1 month. Due to the high cost of this module at over $3,200, we chose to supply the dealer a used module. We were originally quoted $165 for the programming. A week in, Corwin requested to remove the bumper to gain access to the module for $850 we accepted and had not heard since. Finally coming close to a month long repair, we reached out to Corwin and was told that the technician wasn’t able to program the module and that the only option was the $3,200 new module, we declined and later took the vehicle to *** ***** **** to get it programmed. Using the same module we supplied Corwin, Corwin charged us $850 and still not able to finish the job unless we spend $3,200 on a new module. Whereas *** ***** **** was able to get my vehicle in and out within 30 minutes and that it only costed $75. We were told the bumper does NOT need to be removed to install/reinstall this module, that Corwin had charged us $850. ****** ****** was our service advisor at Corwin. He had asked us to keep him informed of the outcome. Afterwards I had a visit with ** ****** to tell him of the outcome. He then asked a gentleman under the name of ****, whom I was perceived to be a manager, had stopped by and told me that there is nothing he could assist. No apology. No empathy. Awful experience nonetheless.

  

  Business response

  09/02/2022

  The consumer brought us this vehicle on two occasions requesting that we program/calibrate the  used/salvage modules that they supplied.  After being unable to get the first  used/salvage components to calibrate, we advised to replace with known good parts(new) .  They declined to do so, picking the vehicle up to return it back a second time over a month later with the same request of programming a used/salvage module.  Our request to remove the bumper, to further inspect was approved by he consumer This resulted in us finding a damaged bracket, and repairing the bent mounting bracket, but still using a used/salvage module that wouldn't calibrate.  We feel our time, efforts, recommendations and charges are all justified as they were derived from the manufacture of the vehicle. We are happy that the consumer was ultimately able to get their issue resolved  by using used/salvage parts.  

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car in Nov of '21, and we still have not received a title. About a week after we bought it the service engine came on. I called them, they said they would get a shop ticket in, and to bring it in after he called back. He never called back. A few months later, I called them about the service light, they had me take it somewhere else, and it was supposed to be fixed, but it wasn't. They had it 5 weeks. After another round of that, they had me take it somewhere else. I get there and they don't know anything about it. They have lied to me over and over and over again. It's been 8 months and I still don't have the title. I have called the lender and they told me to take the car back to Corwin, and now they won't even talk to me.

  

  Business response

  08/08/2022

  We mailed the title to the customer on Nov 21st, 11 days after they purchased the vehicle.  ***** admittedly lost the title, therefore we recently had to apply for a dealer title.  The allegation that they never received the title is false.  The vehicle purchased is a ******* ****** plug in.  Unfortunately the vehicle did have some issues early on and had to go to a ******* dealer for repairs because we are not properly equipped to service the ******.  We provided the customer with a vehicle to drive at no additional charge while the repairs were being performed. Unfortunately the vehicle still had issues and once again we provided a vehicle to drive.  We cannot control another service department's quality of work.  They do have a service contract to cover the repairs and we have provided them with a loaner at no charge every time to help out with the situation.  We feel terrible about the issues they are having, but all sales are final and they did buy a pre-owned vehicle, as-is.  We cannot refund the entire amount that they paid for the vehicle, but we would be willing to try and help them with a trade in value toward another vehicle purchase.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a brand new 2022 Jeep Grand ******************* edition on 05/16/2022 for the amount of *********. On June 1st, after loading up for a family vacation, our brand-new vehicle would not start. The key fobs would not communicate with the car. We contacted both Corwin Dealership (whom we purchased from) and ********* Dealership (the closest dealership to our home). Both dealerships attempted to troubleshoot the issue with no luck. The vehicle had to be towed to ********* Dealership and fixed. I was told a transducer was loose and it was tightened to fix the issue. On June 11th, my vehicle did the exact same thing and again had to be towed to ********* Dealership. I contacted Corwin on June 11th and let them know I wanted to return the vehicle as this was ridiculous to deal with an unreliable brand-new car. I was told the general manager would contact me on Monday morning June 13th. No call was received Monday morning; therefore, I called them Monday afternoon to follow up. I was then told the general manager was on vacation until 06/17/2022. I told them I wanted to speak with whoever was in charge while the general manager was out. I have since been sent to numerous voicemails daily and received one single call back that I missed due to being on the phone with Jeep Wave regarding the towing. ********* contacted me yesterday 06/15/2022 and informed me that the reason the vehicle is continuing to not start is due to the fact a recall was not fixed prior to me purchasing the vehicle. The recall was z23. ********* also informed me that the part needed is an easy fix but a very difficult part to find at this time and they estimated the repairs to be completed at the end of July 2022; therefore, I would be scheduled to make 2 car payments on this vehicle before I even receive it back in my possession. The recall serial number ended in AM and the replacement parts after the recall was supposed to be AL. ********* dealership sent me the photos showing it.

  

  Business response

  06/21/2022

  We have spoken to ***************** and rectified the situation.  We realized there was an issue, called our factory representative, and help expedite the delivery of the part to *********.  We understand that ***************** went through some difficult issues to get her vehicle repaired and agreed to reimburse her for her first month's payment in the amount of $849.57.  

  Customer response

  06/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I trusted them to fix my old car I need to get to and from work. They charged a lot and I paid it in full. While they had my car they put the windows down and left them in the rain. My car seats were soaked and my floors. My windows no longer work. They worked perfectly before this. Then they lied and said I left them down. The tow truck driver has pictures of my car in my driveway and at the shop. All windows are up. They said they didn't have time for it and sent me off with windows all the way down and a 100% chance of rain. I didn't have a ride and they wouldn't bring me home or let me leave it there. I'm an old woman with an old car that has to work. They ruined my car and they don't care. I can't afford cabs to and from work and store. I'm in a mess. I trusted them.

  

  Business response

  04/18/2022

  We have been in contact with the customer and have scheduled a day and time to have the car back in to figure out why the windows are not working.  During that time we are going to provide transportation for the customer and clean the interior of the car.  We appreciate the feed back and look forward to resolving the issues.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩